Beware of spyware on DickBlick web site.

If you visit the site, you will notice afterwards that items you looked at will show up as ads on other sites. This is because they are using spyware. According to their own web site: "This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website." I found this *** and now avoid the site. [THIS site does not appear to be working. Do I need to add more words? Maybe I need to publish a review of www.pissedconsumer.com.]
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ID
#857143 Review #857143 is a subjective opinion of poster.
Location
Springfield, Virginia
Product
Dick Blick Art Materials Website
Pros
  • Products they sell
Cons
  • Spyware on web site
Reason of review
Bad quality
Preferred solution
Stop using spyware on their web sites.

Worse customer service

I must report here that I've never had worse customer service than that which I am receiving now from dickblick.com. At a point in the past, I created a wish list that I never intended anyone to see. I did not publish it. Before Christmas I created a 2014 Christmas Wish List and sent it out to friends and family. Not a single copy of my wish list arrived, not even the copy I sent to myself. Consequently, I received things I didn't want for Christmas from well intended family members. One family member searched the website for my name and only came up with the wish list that no one was ever intended to see. He purchased an item, an expensive easel. Now I am trying to return the easel and I am also being charged the full freight to return plus a heavy restocking charge. Repeated calls have failed to get any satisfaction at all. They accept no responsibility at all for their failure to have a manageable wish list or to stand by their service promises. I am actually shocked at the poor customer service I have received.
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ID
#577986 Review #577986 is a subjective opinion of poster.
Location
Torrance, California
Reason of review
Poor customer service
Loss
$400
New Reviewer

Buying art supplies online

I have been buying art supplies from *** Blick art supplies on line for over 3 years and have never had a problem. The people I have spoken with are always very knowledgeable and understand the problems an artist can come acrossed. They have been very good at looking over each item I purchase to make sure there are no flaws. Flaws or bad spots often occur in canvas or paper and these guys make sure to check each for anything that might cause a problem. They ship each item in a timely manner and package each item very carefully. I highly recommend *** Blick Art Supplies.
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1 comment
#706906

I love all of their products. If you don't like their products, don't order from them.

Don't make it bad for everyone else, because is not.

They have been courteous and attentive to me and even received free samples.

ID
#158156 Review #158156 is a subjective opinion of poster.
Location
Sacramento, California

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