DICE fm
DICE fm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 5 reviews; consumers are mostly dissatisfied with an 80% unfavorable distribution and recent recommendations like Do not use.
Positive Feedback
Some issues were eventually resolved and a few users noted account changes were completed after waiting, highlighting that support can work through cases.
Negative Feedback / Risk Areas
- Repeated reports of missing SMS codes and account verification failures affect ticket access; this appears across DICE fm reviews.
- App compatibility problems on older phones prevented entry or download.
- Poor or delayed customer service response and unresolved refund requests worsen DICE fm customer complaints.
- High price level noted alongside concerns about billing and refunds.
Key Takeaways for Future Customers
- Expect potential delays from customer service and plan for backup if time-sensitive.
- Verify SMS delivery and device compatibility before purchasing tickets.
- Consider refund policies and have documentation ready when disputing charges or requesting refunds.
- Membership or subscription conveniences may not offset reported support risks.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 5 reviews; consumers are mostly dissatisfied with an 80% unfavorable distribution and recent recommendations like Do not use.
Positive Feedback
Some issues were eventually resolved and a few users noted account changes were completed after waiting, highlighting that support can work through cases.
Negative Feedback / Risk Areas
- Repeated reports of missing SMS codes and account verification failures affect ticket access; this appears across DICE fm reviews.
- App compatibility problems on older phones prevented entry or download.
- Poor or delayed customer service response and unresolved refund requests worsen DICE fm customer complaints.
- High price level noted alongside concerns about billing and refunds.
Key Takeaways for Future Customers
- Expect potential delays from customer service and plan for backup if time-sensitive.
- Verify SMS delivery and device compatibility before purchasing tickets.
- Consider refund policies and have documentation ready when disputing charges or requesting refunds.
- Membership or subscription conveniences may not offset reported support risks.
Media from reviews
Mellieha, Il-Mellieha
The number hung up
I want to register to buy yungblud tickets tomorrow but no matter what device i use i am not getting my 4 digit code. I tried on android phone and Windows laptop. I am from malta and the evebt is in london so i am using an international number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't download app. Bought tickets for ra the rugged man
Company fixed the issue and I have been provided with apology. An alternative outcome was explained
Annoyed. Dont know whether to ask for refund as Im not sure Ill get in to see the artist on the night because I cant download the app as my phone is too old
Preferred solution: Entry on the night
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCase escalation #234****
Good afternoon,
It has been almost a month with no response or acknowledgement from you, despite me sending countless emails.
I am looking to claim back a refund that I am due, I have summarised what has happened below:
Originally, I reached out to Dice Support because I had purchased tickets for an event on Thursday 11th July, this was then rescheduled to Wednesday 23rd October.
We were unable to make the rescheduled date and I informed you of this.
Sonny from your Fan Support informed me of the following: We do not see any information about a rescheduling/cancellation/lineup change for this event on our end. Would you kindly let us know where you saw this announcement and send us a screenshot of it if you believe this event has changed and we can look into this further?
I find it incredibly hard to believe your team were not aware that this event was rescheduled.
However, I responded immediately to show you the proof that indeed the event was cancelled and rearranged. I have attached the proof at the bottom of this email for your convenience.
I have not heard back from Sonny or anyone from Dice since providing the relevant supporting evidence.
I am seeking a full refund request and additional compensation.
It is in your interest to respond to me and I would like this case #234**** to be escalated immediately to management.
I look forward to hearing from you.
Regards,
James Taylor
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI dont receive SMS code.
I can't create account to book ibiza events , I put my number and you don't send codes. its for the keuinmusk 10 july ibiza DC10 evemt.
Preferred solution: SMS code
User's recommendation: I need the code by sms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't access my accounts
They did not respond to my query on change of surname on my account.
They replied back shortly after asking for my personal details ie.
Name
Address
DOB
Which I gave out.
Kept checking on if the change was made.
But no change
So decided to delete account and recreate account.
But system would not allow ask to contact admin or something.
So submitted a query again but still no-reply other then an automated ticket number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't access my accounts
Issue resolved. Not sure
Was a bit worried at first. So waited for a few days.
They changed my details as requested.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
I need my ticket back I did not send it out
I have circoloco tickets on my dice and suddenly it sent out to Julia Deanna and I did not sent it..
Please I need it back my husband Joshua sent it to me
Preferred solution: Deliver product or service ordered
User's recommendation: Not until I get my ticket back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to book tickets
Having trouble finding phone numbers. Very hard to just call and speak to any Dice customer care team but, I guess they may well have a good reason for being so clandestine with the application of uk citizen's calling etc.
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