DiBellas Subs Reviews
DiBellas Subs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DiBellas Subs has a 3.6 star rating based on 5 customer reviews. Consumers are mostly neutral with a 60% positive and 40% unfavorable split.
Key Takeaways for Future Customers
- DiBellas Subs reviews note decent food quality and good bread and cookies.
- Expect medium price level and attention to customer service and discounts.
- Account and app access issues and phone number changes have been reported.
Negative Feedback / Risk Areas
- Recurring customer complaints about wrong orders and app or account login problems.
- Reports of poor handling of food issues and a phone number change problem.
- Serious allegations of racial discrimination by staff at one location.
Positive Feedback
Many reviewers say the food is great, especially the bread and cookies, and value discounts and special offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DiBellas Subs has a 3.6 star rating based on 5 customer reviews. Consumers are mostly neutral with a 60% positive and 40% unfavorable split.
Key Takeaways for Future Customers
- DiBellas Subs reviews note decent food quality and good bread and cookies.
- Expect medium price level and attention to customer service and discounts.
- Account and app access issues and phone number changes have been reported.
Negative Feedback / Risk Areas
- Recurring customer complaints about wrong orders and app or account login problems.
- Reports of poor handling of food issues and a phone number change problem.
- Serious allegations of racial discrimination by staff at one location.
Positive Feedback
Many reviewers say the food is great, especially the bread and cookies, and value discounts and special offers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Schenectady, New York
Discriminated against
The reviewer tried to contact the company before posting this review.
- - Latham Store did not service me.
- - Customer declined cold cookies and couldn't get hot cookies or a 7 sub; manager Josh did not answer questions.
Latham Store treated me away and didn't service me at all. I would not take the cold cookies on the counter when I came there for a batch of hot cookies and a 7 sub that I wasn't able to get as well. I wasn't disrespectful at all; I just asked questions that the manager, Josh, didn't want to answer or help me with my order.
- Food is decent
- If you are looking to buy hot cookies you will be turned down
Preferred solution: Apology
User's recommendation: Don’t go there if you have color on your skin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albany, New York
Mistreated
- - Customer tried to order 24 hot cookies with a sandwich.
- - Policy: cookies aren’t made to order or from the oven.
- - Customer alleges race discrimination.
Tried ordering 24 walnut chocolate chip cookies hot with a turkey 7-inch, and I was told I was not able to order 24 hot cookies because there were cookies made already on the front counter. When I spoke with management, he said he doesn't sell cookies made to order.
So as I’m waiting for my sandwich, I asked them to give me the cookies that were in the oven; there were supposed to be 12 cooking, but I was turned down for those as well. I have come there and brought cookies numerous times and feel it's because of my race that this was a problem.
- Bread and the cookies
- People treat you differently cause the color of your skin
Preferred solution: Everyone on the same page. Why was I turned down from this experience? What was the reason I wasn’t able to get a sandwich and hot cookies
Picked up order was completely wrong
Order 48. Picked up in Latham.
Two subs completely wrong. Doesnt anyone read the orders before filling them?
User's recommendation: Check food before you leave store!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of phone number
The reviewer tried to contact the company before posting this review.
I would love a call back about changing my phone number on my account. This is the only issue I have. The food is great.
Thank you
Dawn White
- Great food
- Phone number change
Preferred solution: I need to change my phone number on the app.
User's recommendation: Food is awesome
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perinton, New York
Plastic piece in salad
The reviewer tried to contact the company before posting this review.
- - They should have apologized.
- - They didn't ask where you bought the salads or about the plastic piece to identify origin.
They could at the very least apologize. But they do no care, never asked what store, when you bought the salads, do you still have the plastic piece so they can try to determine where it could have came from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Difficulty using the app
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with apology. Your representative got me reconnected to my account with my accumulated points.
She was very supportive and very helpful and followed up as she said she would. I ordered today Using my account and it went well, except for having to re-enter my credit card information.
No one was able to talk with me at this time. Problem: I can't get into my account.
tjjzieno@***.com. Phone: 585216****.
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