I purchased a ring from D.I. on the Disney Dream on September 28, 2021. The sales reps Megan and Maris stated that having a ring resized was an easy process. Also, that if we were going into port it would take a full day. However, my experience was anything but easy. I was told that the ring would need to be remade and that it could take up to 3 months before it was ready. All correspondence with their costumer service rep on land takes about a week to receive answers to questions. I was told that everyone is on the same level at costumer service. Again, this was a false statement. I have decided to return my ring for a full refund. Even after emailing my request and DI confirming my request, they are having me fill out another form, resulting in another week before my refund will be processed. Not happy because no one could explain the process prior to purchase.
User's recommendation: Don't purchase a ring if it does not fit the way you want it to.