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Verified Reviewer
New Reviewer

Defected merchandise

I purchased a Rolex while on a cruise. When I returned home, the watch did not work. The second hand kept stopping. I have called customer service, they took my name and phone number. They told me someone would be contacting me. I have yet to hear from anyone.
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ID
#4184467 Review #4184467 is a subjective opinion of poster.
Location
Lakeland, Florida
New Reviewer

Horrible Experience trying to have a ring resized.

I purchased a ring from D.I. on the Disney Dream on September 28, 2021. The sales reps Megan and Maris stated that having a ring resized was an easy process. Also, that if we were going into port it would take a full day. However, my experience was anything but easy. I was told that the ring would need to be remade and that it could take up to 3 months before it was ready. All correspondence with their costumer service rep on land takes about a week to receive answers to questions. I was told that everyone is on the same level at costumer service. Again, this was a false statement. I have decided to return my ring for a full refund. Even after emailing my request and DI confirming my request, they are having me fill out another form, resulting in another week before my refund will be processed. Not happy because no one could explain the process prior to purchase.

User's recommendation: Don't purchase a ring if it does not fit the way you want it to.

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ID
#3061366 Review #3061366 is a subjective opinion of poster.
Location
Farmingville, New York
Preferred solution
Full refund

Lack of customer service

I purchased a ring in Cozumel and discovered while in Aruba two small diamonds were missing. They told me I had to call an 800# to get it resolved. I called 5 days ago and had to leave a message since they don't answer the phone. No response in 5 days. I tried to send a chat, and they want me to pay $1 to speak (chat) with an expert. It seems they want your business but not honor the guarantee/warranty if there is an issue? Customer service and loyalty isn't about the problems, it's about how you handle the problem that drives loyalty. Mine is wearing very thin.
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ID
#3019061 Review #3019061 is a subjective opinion of poster.
Location
Riverview, Florida
New Reviewer

Payment

I need to change my bank account or credit card to make a payment as I was hacked three times last month! Thank you very much. Sarita Oertling 1-40*-457-****
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ID
#2488797 Review #2488797 is a subjective opinion of poster.
Location
Galveston, Texas
Preferred solution
I would like to make a payment!
New Reviewer

I am so upset with Diamonds International, felt like I was tricked in to buying the jewerly