Rick R Iiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tarnished the beginning of our family vacation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Diamond Parking - Tarnished the beginning of our family vacation
Within 5 minutes of arriving at our condo rental at The Lodge at Mountain Village, Park City, Utah, which cost us over $5,000 for four nights, enforcer/checker #16972 issued a citation without any grace period that would allow us to retrieve the parking pass from inside the rented condo four floors up. Diamond parking services is inappropriate and out of line causing me to spend my first hour of vacation dealing with their nonsense both by speaking with their telepone service representative Sonny who could not immediately resolve my dispute then forcing me to generate an email. I asked them to call me and apologize for the stain they placed on my well deserved vacation. No surprise, they have not. Very annoyed
View full review

User's recommendation: Avoid

Shawn T Nqv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Parked for less than a min. I was in my car while ticket applied to my window

Diamond Parking - Parked for less than a min. I was in my car while ticket applied to my window
Diamond Parking - Parked for less than a min. I was in my car while ticket applied to my... - Image 2
Guy drove away without an explanation or letting me explain. I was in the driver's seat while yellow envelope was applied to my windshield ofy cardont
View full review
Loss:
$66
Pros:
  • To keep me and many customers returning
Cons:
  • Loose lots business and reputation

Preferred solution: Full refund

User's recommendation: Don't park at Diamond parking

Anonymous
map-marker Seattle, Washington

Trying to pay for parking

The signage at your Bainbridge Island is confusing and gives the wrong information about how to pay online.
View full review

User's recommendation: Better signs needed

Anonymous

Predatory parking

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had a ticket before I could get their app to work and they don't respond to email disputes. And then charge an extra dollar for handling when you pay online.
View full review
Loss:
$43
Cons:
  • Difficult app
  • Sneaky signage and high fees

Preferred solution: Let the company propose a solution

User's recommendation: Take an uber, or walk.

JoAnna W Wtl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Olympia, Washington

Shady signage and then astronomical parking fees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Diamond Parking - Shady signage and then astronomical parking fees
Diamond Parking - Shady signage and then astronomical parking fees - Image 2
In Olympia, WA at US Bank, the Diamond Parking sign says in big letter that the parking is just for bank patrons, except for Saturdays, Sundays and Holidays. Then, in very small print you can't see, it says that you must pay first. I was from out of town and just parked there briefly to go into a store around the corner. I was gone 15 minutes and had a ticket on my car for $36.50. With a threat to increase it to $66.50 unless it was paid in 15 days. I had to search around to see where their payment box even was. Then on their website it has a drop-down list for disputes, and of course there are only options to choose that don't fit this situation. It was very shady business practices to lure people in and then charge them a high fee. I'm disappointed in Diamond Parking and US Bank. I won't use either ever again. If I could rate them a zero I would.
View full review
Loss:
$37
Cons:
  • Sneaky signage and high fees

Preferred solution: Price reduction

User's recommendation: Do not park at Diamond Parking at US Bank in Olympia, WA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article