New Reviewer

Absolutely the worst warranty service in the World

My DiamondMM video card went bad, so I opened a trouble ticket online, got an RMA prcocess going, about a week later, they sent an email that they were denying warranty service because there was no serial sticker on my video card. How is that possible? I looked at another Diamond MM video card, the serial sticker was half-way off the surface due to the *** glue they used to stick it on. I know there was a serial sticker on the video card I had mailed in. They could have looked inside the box and found it. Instead, they decided it was easier, less costly, to deny warranty. Absolutely the worst experience I have had with a pc component company. I will never buy another DiamondMM product ever again and I strongly advise anyone else to avoid them as well.
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ID
#1148250 Review #1148250 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Diamond Multimedia Video Card
Cons
  • Customer service and warranty service
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund

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