Diamond Kitchen and Bath

If i could leave 0 stars, I WOULD!

This company is completely and utterly disorganized and unprofessional! The only good ones are the assistants first was Betty and now its Aimee.

The only good part of this company.

I found Luis through a Home Renovations magazine and looked on IG to find his social media platform to see his work.

After multiple estimates and quotes, I choose Diamond Kitchen to create my Dream Kitchen (or so I thought). It turned out to be more of a nightmare.

Too start, he stated that cabinets are prefabricated so theyd be ready way before the house was ready so we thought this was great. Being that we had just purchased a home and needed a HUGE MAKEOVER, once were ready to install the kitchen it should be quickly assembled according to Luis . We applied for a Credit card which he advised us to do so, to give us a promotion with 0% Apr.

On the following business day, he himself made the transaction of $14,000.

5 months later, while paying for the debt monthly and many phone calls and text conversations we call him to let him know that we are ready for the kitchen to be installed . And he stated There is no kitchen, I have not received any payment. Mind you, he had our counter top slabs DELIVERED 3 weeks prior to his secret assembly location.

Luis is very unorganized, unprofessional, very forgetful, would tell me hed call me and never did until I followed up.

He middle mans his whole company, which is okay (so expect an overpriced product) but I had to investigate to see where he had my $4,500 slabs delivered and have them delivered again to an entire new company. Paying ANOTHER delivery fee of $250 & now a $225 storage fee to a company who also makes cabinets and assembles kitchens.

I have found another reliable company for a quarter of the costs and triple the professionalism. DO NOT USE THIS COMPANY!

Order cabinets and they keep coming damaged. Original order came in November 2021 and pieces keep coming in damaged. I have been complaining and the GM accidentally sent an internal email to me about how I was pesky.

We purchased these rainer cherry kitchen cabinets in 2003 & over time the color in parts on the doors have completely faded to a very light beige as if there are two different types of wood used. Also the finish has chipped away from the wood.

Has anyone else experienced this problem? I have been asking for a representative to come out from Diamond to check this problem out, since we are extending our kitchen and need some more cabinets. So far we have not had anyone come out but was told the these cabinates only had a warranty for 5 years, seams very short for new kitchen cabinets.

I understand the company is only offering a lifetime warranty on cabinets purchased in the last five years. Can anyone give me advice?

We had a Master Bathroom remodeled in spring, 2011, at the cost of $23,000.00. It took months to complete.

Then some floor tiles cracked. They are now replacing the same tiles for the third time, after I agreed to pay an additional $400, and these tiles don't match in color. It is obvious that the sub floor was not installed properly. If the same tiles crack again, the entire bathroom and master closet will need to be gutted so that the tiles under all the fitures and custom closet can be removed and replaced, too.

The initial loss is only $400, but but now we have flooring that is mismatched in color and if the tiles crack for the forth time, the cost would be in the thousands of dollars.

We had 2 bathrooms completely gutted and replaced by Diamond Kitchen and Bath, which are located in Feasterville, PA. We went with the company for the one stop shopping. Boy, was that a mistake.

The job took 4 months longer than projected because there was only one contractor working each day. In addition, the quality of the work is so poor. The ceiling started cracking within 1 month of install where the joists are taped. Instead of tearing the tape out and putting in new tape and spackle, they just respackled. Of course it's cracked. And within 6 months, the caulk was coming off the tub and the grout is cracking on the walls in both bathrooms. Despite assurances that the grout was sealed - it never was. Now I will have to re-grout both baths and it is under 2 years from install.

The counter tops were cut wrong, there was a problem hanging the shower doors in the master bath. I could go on. Run, don't walk, away from this contractor.