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Update by user Oct 14, 2022

Location: 6801 NW 77th Ave Suite 110, Miami, FL 33166Company Owner: Luis Alvarez

Update by user Oct 14, 2022

Found another company to do the job for a quarter of the price and triple the professionalism and reliability.

Original review posted by user Oct 14, 2022
If i could leave 0 stars, I WOULD! This company is completely and utterly disorganized and unprofessional! The only good ones are the assistants first was Betty and now its Aimee. The only good part of this company. I found Luis through a Home Renovations magazine and looked on IG to find his social media platform to see his work. After multiple estimates and quotes, I choose Diamond Kitchen to create my Dream Kitchen (or so I thought). It turned out to be more of a nightmare. Too start, he stated that cabinets are prefabricated so theyd be ready way before the house was ready so we thought this was great. Being that we had just purchased a home and needed a HUGE MAKEOVER, once were ready to install the kitchen it should be quickly assembled according to Luis . We applied for a Credit card which he advised us to do so, to give us a promotion with 0% Apr. On the following business day, he himself made the transaction of $14,000. 5 months later, while paying for the debt monthly and many phone calls and text conversations we call him to let him know that we are ready for the kitchen to be installed . And he stated There is no kitchen, I have not received any payment. Mind you, he had our counter top slabs DELIVERED 3 weeks prior to his secret assembly location. Luis is very unorganized, unprofessional, very forgetful, would tell me hed call me and never did until I followed up. He middle mans his whole company, which is okay (so expect an overpriced product) but I had to investigate to see where he had my $4,500 slabs delivered and have them delivered again to an entire new company. Paying ANOTHER delivery fee of $250 & now a $225 storage fee to a company who also makes cabinets and assembles kitchens. I have found another reliable company for a quarter of the costs and triple the professionalism. DO NOT USE THIS COMPANY!

User's recommendation: ABORT USE OF THIS COMPANY!

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ID
#4076123 Review #4076123 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • He middle mans the entire job so expect a very expensive product
Loss
$725
Preferred solution
Payment for 2 delivery fees & a storage fee

Customer service

Diamond Kitchen and Bath - Customer service
Diamond Kitchen and Bath - Customer service
Diamond Kitchen and Bath - Customer service
Diamond Kitchen and Bath - Customer service
Diamond Kitchen and Bath - Customer service
Diamond Kitchen and Bath - Customer service
Order cabinets and they keep coming damaged. Original order came in November 2021 and pieces keep coming in damaged. I have been complaining and the GM accidentally sent an internal email to me about how I was pesky.

User's recommendation: Stay away.

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ID
#3515874 Review #3515874 is a subjective opinion of poster.
Location
Peoria, Arizona
Preferred solution
Price reduction

Diamond Kitchen Cabinets

Diamond Kitchen and Bath - Diamond Kitchen Cabinets
Diamond Kitchen and Bath - Diamond Kitchen Cabinets
We purchased these rainer cherry kitchen cabinets in 2003 & over time the color in parts on the doors have completely faded to a very light beige as if there are two different types of wood used. Also the finish has chipped away from the wood. Has anyone else experienced this problem? I have been asking for a representative to come out from Diamond to check this problem out, since we are extending our kitchen and need some more cabinets. So far we have not had anyone come out but was told the these cabinates only had a warranty for 5 years, seams very short for new kitchen cabinets. I understand the company is only offering a lifetime warranty on cabinets purchased in the last five years. Can anyone give me advice?
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1 comment
#1144150

Can you please clarify which Diamond Kitchen & Bath these cabinets were purchased at?

Thank you.

ID
#794820 Review #794820 is a subjective opinion of poster.
Location
Orinda, California
Cons
  • Not like
Reason of review
Bad quality
Loss
$18000

Poor workmanship and never return calls as promised

We had a Master Bathroom remodeled in spring, 2011, at the cost of $23,000.00. It took months to complete. Then some floor tiles cracked. They are now replacing the same tiles for the third time, after I agreed to pay an additional $400, and these tiles don't match in color. It is obvious that the sub floor was not installed properly. If the same tiles crack again, the entire bathroom and master closet will need to be gutted so that the tiles under all the fitures and custom closet can be removed and replaced, too. The initial loss is only $400, but but now we have flooring that is mismatched in color and if the tiles crack for the forth time, the cost would be in the thousands of dollars.
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1 comment
#682232

Well, the tiles that were replaced for the fourth time in February have cracked again. Now they want to go through the ceiling in family room below to correct the problem of the subfloor movement, and then replace the cracked tiles again.

And they want to charge me to do this, but they haven't told me how much they want yet. I was supposed to get their proposal last week, but I haven't received it yet. I think that I will contact an attorney and sue them for the repair. I have another contractor coming out the first week in August to give me an estimate to redo the floor.

Pasha, from Diamond KItchen and Bath, told me that cracking tile is due to the movement of the subfloor, but wouldn't take responsibility for their poor installation of the subfloor that they installed. And Michael, the owner, has not responded to my e-mail.

I am also planning on paying a building inspector come out to look at problem in preparation for court.

AHD from Langhorne, PA

ID
#381932 Review #381932 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$400

Slow and everything cracking on bathroom remodel

We had 2 bathrooms completely gutted and replaced by Diamond Kitchen and Bath, which are located in Feasterville, PA. We went with the company for the one stop shopping. Boy, was that a mistake. The job took 4 months longer than projected because there was only one contractor working each day. In addition, the quality of the work is so poor. The ceiling started cracking within 1 month of install where the joists are taped. Instead of tearing the tape out and putting in new tape and spackle, they just respackled. Of course it's cracked. And within 6 months, the caulk was coming off the tub and the grout is cracking on the walls in both bathrooms. Despite assurances that the grout was sealed - it never was. Now I will have to re-grout both baths and it is under 2 years from install. The counter tops were cut wrong, there was a problem hanging the shower doors in the master bath. I could go on. Run, don't walk, away from this contractor.
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5 comments
#366889

This company is overpriced. I just had my kitchen done by an unincorporated contractor who did a beautiful job.

I probably would have spent at least $20,000 more using a company such as this. Not a good idea in this ecomomy.

#337852

After researching and calling every customer who had 2 bathrooms done in the last 5 years (27 customers). We have come to the conclusion that this complaint is phony.

We checked all records and have never received one phone call about the complaints listed. Our company gives a two year unconditional warrantee for all labor and materials, this is "Bumper to Bumper" and any issues arising on any project are serviced immediately. Diamond Kitchen & Bath has requested that this false complaint be removed. We feel that a complaint should be viewed by the public if it is genuine; we also know that the home improvement business is imperfect and we cannot always please everyone.

As a company our goal is to exceed customer expectations and we feel we do this very well.

If there are any questions about the quality of our products or our work, we would be happy to give as many references as anyone would request, we have thousands of satisfied and happy clients. (215)752-****

#306610

When I see anonymous complaints it sends up a red flag. As a company we have nothing short of excellent ratings with Angies list and all others.

If there is ever an issue with a project, we are extremely proactive and do everything in our power to make our customer more than happy. We have built our business over ten years on our reputation for excellence and customer service. If this is a real complaint then I would hope this customer would contact me immediately at 215-752-****. As for the time line, this is impossible.

We have never had a project go more than 2 weeks past deadline, unless they were waiting for a part i.e.

trim molding or door handle. This means that the room was 100% functional when promised.

#742284
@PissedConsumer306610

Mike, you are wrong. Pavel has been at my home several times.

My problem has NOT been resolved. Just because I prefer to remain anonymous, it does not make my complaint invalid. You never called me!!! SO YOUR COMMENT SENDS UP A RED FLAG that you lie.

And, by the way, my remodel took TWO MONTHS to complete, so don't say that you never had a project take more than two weeks. Now I am having the floor removed and done properly at a cost of over $12,000. I am filing a complaint with the Attorney General.

And I am contacting Angie's List, too.

#987041
@PissedConsumer742284

I now think I know who this customer is. If I remember correctly, being in a courtroom where the Judge threw out the complaint.

This is the only lawsuit Diamond Kitchen & Bath has ever experienced. We also tried to repair the floor 4 times over the course of three years (At no charge) and ultimately finding, (with the help of a structural engineer) that the home has major structural issues. Most bathroom projects take 3-6 weeks to complete. And very rarely go past the deadline, unless unforeseen challenges arise.

They never take two weeks to complete as the customer stated. In more then 10 years and thousands of projects we are bound to have some complaints, we are not perfect. I am more then happy to admit when we make a mistake. And we also want to make it right, every time without exception.

This is not one of those times. Since this anonymous comment was made, there have been no complaints filed.

View more comments (4)
ID
#245659 Review #245659 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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