Jazzmine Y

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Verified Reviewer
| map-marker Los Angeles, California

Declined my order but took my money

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Diamond Dynasty Virgin Hair - Declined my order but took my money
Diamond Dynasty Virgin Hair - Declined my order but took my money - Image 2
Diamond Dynasty Virgin Hair - Declined my order but took my money - Image 3
II ordered hair from the company, payment was pending then finally completed. Same day payment was completed I received an email stating my order declined but my payment was successful. No one is emailing me back what is the issue or where is my money?
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User's recommendation: I was referred not sure if I’m coming back nor sending others

Courtney G Rmd

Order was never received

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Diamond Dynasty Virgin Hair - Order was never received
Diamond Dynasty Virgin Hair - Order was never received - Image 2
The customer service lady was great , but I feel I was cheated because the company hasnt sent my items & I still have to make a payment to affirm (for something I havent received). Maybe yall should look into a resolution center like paypal for customer protection. Its been weeks & I want a refund
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Preferred solution: Full refund

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