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Diamond Car Mats

Diamond Car Mats

diamondcarmats.com
What is your customer experience with Diamond Car Mats?

Diamond Car Mats Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation warns: Buyer beware, you may not receive your order or communication from the manufacturer.

Positive Feedback

The review notes prompt payment and initial order placement, but offers no praise for delivery or communication.

Negative Feedback / Risk Areas

  • Unfulfilled order and lost shipment with no satisfactory updates.
  • Poor response from customer service and unanswered emails.
  • Payment completed with concerns about refunds and potential billing disputes.
  • Customer complaints escalating to BBB and Attorney General filings.

Key Takeaways for Future Customers

  • Check Diamond Car Mats reviews and verify seller communication before ordering.
  • Document payments and prepare for potential billing or refund claims.
  • Expect limited customer service responsiveness and follow up persistently.
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Jessica H Fak

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Verified Reviewer
| map-marker Kansas City, Missouri

Unfilled order

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AI Highlights
  • - Ordered Nov 30; package lost Jan 8.
  • - No updates as of Jan 26 despite 3 emails.
  • - My son hasn't received a Christmas gift and I will file complaints.

I ordered these as a Christmas gift on Nov 30. On Jan 8, I was informed they were lost in transit, so I decided to have another set made.

It is now Jan 26, I've yet to receive updated order info despite my 3 emails and have not received my order. I am very disappointed because my son has yet to get his Christmas present from me due to this. I have tried to communicate with them, but they seem uninterested in updating or responding to my inquiries.

I will be filing a complaint with the WY BBB and Attorney General's office, as payment was made in full with the original order made in November. I was patient and understanding about the third-party shipper having lost the order, but the communication regarding the request for the replacement order is unsatisfactory and unacceptable.

Loss:
$169
Cons:
  • Poor communication
  • Lost item

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer be ware! You may or may not receive your order and/or communication from the manufacturer

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