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I am writing this review because I think what I had to pay for bringing an item into Switzerland using DHL was a joke. The value of the item was about 750 Swiss francs and the "customs" fee was 253 Swiss francs (roughly 34% of the item value). Here is the fee brake down from DHL. Einfuhrsteuer gemaess Quittung CHF 72.95 Einfuhrzoll gemaess Quittung CHF 12.00 Einfuhrzollabfertigung CHF 90.00 Kapitalbereitstellungsgeb. Zoelle CHF 6.50...
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1.0
Dhl
#1007001
Package was supposed to be here Friday. It didn't get here, I thought okay -- it happens. It was then rescheduled for Monday, I waited patiently the whole weekend. Monday comes around and I'm informed again they weren't able to deliver my package and that I needed to call customer service. I called and they said they had an issue with my address, I verified it was 100% correct but the the driver wasn't ABLE TO FIND MY HOUSE. I had to give them...
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#996754
DHL FRAUD. This is biggest fraud happened to me ever. I bought some goods, ie TV and Sound System and Tablets from US online stores and shipped via myus.com. DHL Picked up goods in 3 pcs, one of it contains "lithium battery" as contains all the tablets, specially ipads. After few days they delivered other 2 pcs to mumbai and 1 pc shipped back to usa from germany saying item contain "lithium battery" , Didn't you know before picked up goods ?...
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1.0
I didn't like
  • Disgusting service
#996369

Dhl Delivery Service Review

#999369
1.1
DHL SUCKS. Customer service is TERRIBLE. Christmas gift was ordered on 12-10-16 with an extra $19.00 to guarantee its delivery before Christmas. Arrived two weeks after Christmas and was damaged. DHL SUCKS AND IS A SCAM.
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Dhl Express Delivery Service Review

#981569
1.0
The worst experience ever. They lost a parcel for which my partner paid £100 and £20 for express delivery. The customer service was the careless people I have ever spoken to. Well, hopefully what goes around comes around...
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Dhl Express Delivery Service Review

#978404
1.0
On a Tuesday I sent an envelope at a DHL service point in Lisbon, Portugal. I paid to make sure it would be delivered on Thursday in France before noon. Instead, an empty envelop was delivered on Friday, and the correct envelop was delivered on the next Monday. Cost me 50€ + 1 afternoon while I was on holiday. No answer from DHL.
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Dhl Delivery Service Review

#959523
1.7
Ordered shipped item from australia to usa on 11/4. Arrival expected 11/29-12/20????????? This is 2016, and that is unexceptable! Will never use a vendor again that ships dhl. And their tracking is lousy!
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I told all the companies that I have ordered from, who use DHL for delivery, that I will no longer purchase products from them because they use DHL for their deliveries. DHL has NEVER provided tracking information to me after the initial day. For example, the latest info for a recent order from Cafe Press is from Jan. 11. TODAY is Jan. 20 and there is NO updated tracking information. What has been going on for 9 days?? Additionally, the delivery...
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1.0
Dhl
#994367
I have a package that made it from Singapore to Morrisville NC DHL and can't seem to get my package delivered. First my physical address could not be found by the courier, Next the intructions I gave to Morrisville NC DHL were apparently not given to courier or given to courier and they did not understand. I have emailed corporate people and I think they have tried to help me but so far have not been successful. I even asked them to transfer to...
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2.0
I didn't like
  • Nightmare
#991827
If you ever use this carrier, please note that this carrier have absolutely no idea where your package is and you are suppose to wait forever (if you don't = you are being impatient.) I don't expect step-by-step nor daily updates but it has been a month since I last received any updates of my package. I proceeded to call DHL's customer service in hopes to get at least the current location of my package to estimate new delivery date myself....
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1.1
Dhl
I liked
  • Never again
  • Very bad experience
I didn't like
  • Unconcern about package
  • Customer service
#989263
I have had numerous problems with DHL. I live in rural France (about an hour from the nearest city on easy roads) and the problem seems to be that when my parcels arrive with DHL in my nearest city (Nimes), they languish in the depot until the delivery guy has enough parcels going up to my area to make it worth his while driving it up. My most recent parcel was sent by DHL from the UK 8 days ago. It arrived in France the following day, after...
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1.0
Dhl
I didn't like
  • False promising
  • Never deliver the package
#986714
DHL UK returned to me an international package that I'd sent out some weeks earlier. It had been rejected by customs at the destination country (it was two filming drones). At the door however they said I'd have to pay import taxes on them again. I explained that this is a return, and the taxes had already been paid and provided the original airway bill information. They said OK, they'd have to take the drones back to the depot to sort the tax...
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2.2
Dhl
I liked
  • Last customer rep i dealt with was very understanding
I didn't like
  • Package destroyed without an auditable confirmation process
#986539
I ordered a package and paid the extra money to guarantee delivery by Christmas. I received an email showing delivery would be Friday, December 23, 2016. When I tracked the package on Friday through DHL---it was scanned at the DHL depot about an hour from my house and it stated the package was "with the courier and out for delivery"---so my husband stayed home allllll day to sign for it. No one ever showed and at 8 p.m. that night the status...
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Dhl
#980373

Contact Dhl

Headquarters Address:
DHL Express
1200 South Pine Island Road Suite 600
Plantation, FL 33324
Phone:
(800) 225-5345
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Second complaint for DHL Romania: Packages with AWB 9523696173 have arrived at our offices, however we had so much trouble with DHL with this delivery. To be honest, I have never seen so much incompetence with a courier service as with DHL Romania. The problem written down shortly: - DHL took 5 working days from date of notice to obtain customs clearance. (we had many other shipments arriving outside EU and all other courier services obtained...
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2.0
Dhl
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