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Customer service doesn't care about the customer

2.4
Original review updated by user Jan 28, 2021
I have been wearing Dexter Bowling shoes for 5 years (size 11) and my wife bought me a new pair for Christmas. The new pair felt a little tight (size 11), but with shoes you need to wear them awhile to loosen up. this didn't happen after a month so i sent an email to Dexter and ask if there was anything they could do, attached is their response: Sorry Craig. Not all Dexter styles would fit the same. We have since discontinued this style DP0000192 THE9 HT black/grey/red. We cannot exchange a pair that was not bought directly through us and that was possibly previously worn. Please reach out to the retailer to see if they will do an exchange for a new size, but only if they are brand new and unused. We also would never split up pairs to send out 1 shoe. You can also try to sell them yourself. Best Regards, I had used Linds bowling shoes for a very long time, and finally switched to Dexter any really liked the first pair, but this pair is small and the company could care less, especially telling me i could try and sell them myself.

User's recommendation: Use caution when Purchasing new bowling shoes.

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ID
#2398228 Review #2398228 is a subjective opinion of poster.
Loss
$156
Preferred solution
Let the company propose a solution

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