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You would think that Dex would be more willing to provide good customer support given their position in the tech savvy world we live in today where print is becoming a thing of the past. In attempting to merge two separate accounts, I made several attempts to contact...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I hate to know of the issues outlined and apologize for any inconvenience experienced as a result. Dex takes customer service very serious and would love to look into thi...

1.0
I didn't like
  • Absolute disregard for customer service
#1037479
It seems to be policy to ignore all customer attempts to downgrade or cancel services. I contacted Dex Media in October, after our contract ended and was told i need to talk to our account rep. who never ever has returned a call nor has his supervisor. When i received...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of any confusion and frustration surrounding your account, and the obstacles encountered during your attempts to follow up. Please reply back at Social@...

1.0
#992459
They make promises you sign and then get NOTHING... All the while taking the hefty auto withdraw out of your checking. They won't stop it. Won't provide service. Then when you get your bank to stop it they turn you over to a lawyer to collect for work they now will...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of any confusion and frustration surrounding your account. Please reply back at Social@dexmedia.com providing your business name/address, and preferred ...

Worst company every. We attempted to use them to advertise our Deck Company in the Midwest. They could never get anything straight. They definitely pitched a big sale but never produced anything. In fact, nothing on their website even worked for months. We literally...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the outlined issues regarding your experience with Dex Media. We'd love to look into this matter and work toward a resolution. Please reply here or v...

#982854
We had advertising contracts with Dex for both of our business in 2015, and we paid for these in full at the beginning of the contract to take advantage of the discount for doing so. In early 2016, Dex attempted to withdraw $350 from our bank account, which I paid $30...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of billing issues outlined and any inconveniences encountered as a result. Customer service is very important to us here at Dex Media and it saddens me ...

1.0
I didn't like
  • Lack of customer service
#976404
They automatically renew your subscription . There is never any contact from anyone including the so called Sales Rep, who I have never ever even spoken to. Found out I had one when I tried to close my account. My company closed, went out of business and we moved out...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the frustration surrounding your account and that customer service expectations weren't met. Please reply here providing your business name/address, ...

1.0
I didn't like
  • Upsetting and disappointing
#972365
I can't believe I was *** enough to go with Dex Media again!!! Oh how soon I forget! Customer service is lousy! I keep getting a monthly bill for an ad I did not even agree to!!! Try to fix this problem? Lots of luck. NO ONE IS AVAILABLE TO TALK TO YOU!! ...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I'm sorry to hear of the issues outlined regarding your account and the lack of resolve. We're very eager to look into these concerns and work toward a resolution. Please...

#959672
After falling for the hype from a rep at DEX Media who promised she could expand our advertising presence in the Atlanta market; we started to get loads more phone calls. The only problem was they were from every state in the union other than the Atlanta area....
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - I would like to apologize for the outlined issues and the inconveniences experienced as a result. Somer, in our client care department was assigned your case to follow up...

1.0
#846374
Stay clear of these people they want any money that they can get for anything and they will tell you lies they stocker call small businesses and milk them out of hundreds of thousands of dollars over the past six years I've given them a hundred grand and they fail to...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

Hi - We haven't heard from you since reaching out on 4/18. If you still need assistance, we'd certainly like to help. Please let us know by providing your business name/addres...

Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

We're sorry to hear about the issues outlined regarding the dissatisfaction associated with your account, and eager to assist you with working toward a resolution. If you woul...

1.0
#829894

Contact Dex Media

Headquarters Address:
2200 W. Airfield Drive
Dallas, TX 75261
Phone:
(844) 339-6334
More
I have had a horrible experience with Dex Media, We pay about $600.00 a month and the ad was wrong I asked for it to be corrected it was never, I asked to be cancelled and they can't so I refused to pay and they still charged us the fees every month and would not do...
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Dex_media.200-100
Dex_media.200-100
Dex Media Verified Representative

We're sorry to hear about the issues outlined regarding the dissatisfaction associated with your account, and eager to assist you with working toward a resolution. If you coul...

1.0
#802837