New Reviewer

Had monthly card, but still paid a fine

I had a monthly ticket (55.2 Euros) and was travelling every day to work and home with it. This is my first monthly ticket. Previously I had visited Munich as a tourist and I remember that it was split in "rings". So automatically I bought a ticket for 2 rings or zones. Apparently there are no more rings, but zones, and my zone "2" changed to "M". I had no idea. I was so recently moved in that I don`t even have received my first salary. I told to the inspector where I live and to where I travel for work (usually it is just 3 stations). He told me that I need the zone M, and then he gave me some paper and told me: "With this you need to go in DB Office and ONLY PAY THE DIFFERENCE"! He LIED! what he gave me was a fine of 60 EUROS. How unfair. I told him I was new and had mixed up the zones. It was an honest and unintentional mistake. The difference from zone 2 and zone M is ONLY 2 EUROS (from this it can be seen that I had honest intentions). So at the end I did pay my monthly ticket of 55+2 euros this month + 60 euros fine. Thanks a lot for the customer support DB I do feel welcomed and a "happy" customer at your services. And to the employee no: 099225/408/093684** **2867 YOU WERE SO UNFAIR!

User's recommendation: TERRIBLE CUSTOMER SERVICE.

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ID
#2338079 Review #2338079 is a subjective opinion of poster.
Location
Grafing Bei Munchen, Bavaria
Cons
  • Bad customer service double pay for nothing
Loss
$60
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Bad quality

No Wi-Fi on my IC train from Basel to Frankfurt &;; no electricity coming out of the socket (not just one socket, the whole carriage). I hope the company pays better attention to its train safety than to the services it provides to its customers.
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ID
#1783596 Review #1783596 is a subjective opinion of poster.
Service
Deutsche Bahn Train Service
Pros
  • Exist
Cons
  • Lack of service
Preferred solution
Let the company propose a solution

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