Destiny Furniture
Destiny Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Destiny Furniture has a 1.0 star rating from 1 review and consumer sentiment is mostly negative, citing unmet commitments and high prices.
Positive Feedback
Purchase was completed with a written receipt and staff documented delivery details at point of sale, showing some in-store documentation practices.
Negative Feedback / Risk Areas
- Destiny Furniture customer complaints focus on broken delivery promises and last-minute extra charges.
- Customers report poor customer service and unclear timelines for delivery.
- Price level is described as high compared with perceived value.
Key Takeaways for Future Customers
- When checking Destiny Furniture reviews, confirm written terms and verify delivery fees and timelines before paying.
- Keep records of signed receipts and be prepared to escalate if the store does not honor free delivery commitments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Destiny Furniture has a 1.0 star rating from 1 review and consumer sentiment is mostly negative, citing unmet commitments and high prices.
Positive Feedback
Purchase was completed with a written receipt and staff documented delivery details at point of sale, showing some in-store documentation practices.
Negative Feedback / Risk Areas
- Destiny Furniture customer complaints focus on broken delivery promises and last-minute extra charges.
- Customers report poor customer service and unclear timelines for delivery.
- Price level is described as high compared with perceived value.
Key Takeaways for Future Customers
- When checking Destiny Furniture reviews, confirm written terms and verify delivery fees and timelines before paying.
- Keep records of signed receipts and be prepared to escalate if the store does not honor free delivery commitments.
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Verified Reviewer
Bad experience - Store failed to honor written free delivery on receipt and demanded extra payment after purchase
- - Receipt shows Downtown Toronto address and Free Delivery.
- - Delivery was delayed; an extra fee for the Downtown address was charged, not disclosed.
I am filing a formal complaint regarding extremely poor service and misleading information provided after purchasing a mattress from your Scarborough store.
At the time of purchase, I spoke in detail with a store associate, Jaz, about the mattress priced at $250. I clearly informed him that my delivery address was in Downtown Toronto.
He acknowledged this, passed me to another associate, and instructed them to write all details on the receipt. I then completed payment based on this understanding.
My receipt clearly shows my Downtown Toronto address and has Free Delivery checked, signed, and paid.
I was initially told the mattress would be delivered on Wednesday, November 26. When I followed up, I was informed delivery could take up to a week something never mentioned during the purchase. I still waited patiently.
On Friday, November 28, I called again and was told delivery would happen that evening or the next day.
Later, I received confirmation it would arrive between 4:006:00 PM. Shortly after, the first associate contacted me claiming he was not aware the delivery address was Downtown and demanded an additional delivery fee a charge never mentioned at any point before or during the purchase.
This is completely unacceptable because: My delivery address was clearly provided and written on the receipt at the time of purchase. The receipt explicitly states Free Delivery, signed by your staff.
I waited an entire week based on your promises, only to be told last-minute to pay extra or request a refund.
This situation caused unnecessary inconvenience, wasted time, and significant frustration. I traveled to your store, carefully selected a mattress, completed payment properly, and followed all instructions yet your team failed to honour the agreed terms.
I expect this matter to be addressed seriously and resolved fairly.
- Less of a listener
- Dont stand by their commitments
- Jaz - poor customer service
Preferred solution: Apology
User's recommendation: Even having a written and signed receipt did not protect me. Despite “Free Delivery” being clearly marked on my receipt, I was later asked to pay additional charges. Future customers should double-confirm delivery fees, timelines, and policies in advance, and be prepared to escalate immediately if the store does not honor written commitments.
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