David M Uyz

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I found a couple of vehicles on your website and entered my contact information. I was called by a BDC Rep.

and made an appointment for the next day. I was told who to ask for.

When I arrived and gave my name and asked for the rep, I was asked what vehicles I wanted to see.

I was told the one I most wanted to see was in service and not available.

After waiting 30 minutes, I was told the sales staff were busy and would get to me when available. I decided to leave and was asked if I would like to make an appointment (I thought this is what I had).

I'm very disappointed and both management and the owners should be ashamed to waste a customer's time.

Dave

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Preferred solution: Don't initiate and schedule an appointment if you aren't staffed to accommodate.

Nafisa K
map-marker Albany, New York

Dishonest service & got criticized

I will no longer continue service nor purchase a car from Nissan ever again in Albany, Ny @ Destination Nissan. The manager was no where to be found and the service dept(Eric), was not letting me talk to him(Tony).

I was criticized with harsh words, which was very unprofessional. I declined service due to the dishonesty & disrespected.

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Reason of review:
Poor customer service

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