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I found a couple of vehicles on your website and entered my contact information. I was called by a BDC Rep. and made an appointment for the next day. I was told who to ask for. When I arrived and gave my name and asked for the rep, I was asked what vehicles I wanted to see. I was told the one I most wanted to see was in service and not available. After waiting 30 minutes, I was told the sales staff were busy and would get to me when available. I decided to leave and was asked if I would like to make an appointment (I thought this is what I had). I'm very disappointed and both management and the owners should be ashamed to waste a customer's time. Dave
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ID
#1787286 Review #1787286 is a subjective opinion of poster.
Preferred solution
Don't initiate and schedule an appointment if you aren't staffed to accommodate.
New Reviewer

Dishonest service & got criticized

I will no longer continue service nor purchase a car from Nissan ever again in Albany, Ny @ Destination Nissan. The manager was no where to be found and the service dept(Eric), was not letting me talk to him(Tony). I was criticized with harsh words, which was very unprofessional. I declined service due to the dishonesty & disrespected.
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ID
#1374228 Review #1374228 is a subjective opinion of poster.
Location
Albany, New York
Service
Destination Nissan Customer Care
Reason of review
Poor customer service

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