David M Uyz

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Verify you have a "real" appointment and the car you want to see is available.

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1.5
I found a couple of vehicles on your website and entered my contact information. I was called by a BDC Rep. and made an appointment for the next day. I was told who to ask for. When I arrived and gave my name and asked for the rep, I was asked what vehicles I wanted to see. I was told the one I most wanted to see was in service and not available. After waiting 30 minutes, I was told the sales staff were busy and would get to me when available. I decided to leave and was asked if I would like to make an appointment (I thought this is what I had). I'm very disappointed and both management and the owners should be ashamed to waste a customer's time. Dave
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Preferred solution: Don't initiate and schedule an appointment if you aren't staffed to accommodate.

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Nafisa K
map-marker Albany, New York
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#1374228 
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Dishonest service & got criticized

I will no longer continue service nor purchase a car from Nissan ever again in Albany, Ny @ Destination Nissan. The manager was no where to be found and the service dept(Eric), was not letting me talk to him(Tony). I was criticized with harsh words, which was very unprofessional. I declined service due to the dishonesty & disrespected.
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Reason of review:
Poor customer service
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