Destination Movers

I'm writing to you today about a moving company called Destination Movers. They are based out Miami Beach Florida, Their address is 20442 Ne. 15th Ct. North Miami Beach Florida 33179. Their phone number is 1-86*-620-**** and our job number is 134116. They were violating a bound contract with us stating in there fine print that they have by law 21 days to move items from the east coast to the west coast from the time the consumer calls and basically says "okay go a head and ship it". We called the 29th of september 2008 it came on october 23rd 2008. I had called them on September 29th 2008 to have them begin the moving process. We have been very complaint to the movers demands and have sent them half of what we owe them to begin the very process. On May 29th 2008 the day we had them pick up our belongings they were extremely late and did not come on any time they quoted us.Their excuse was there was heavy traffic in west virginia that day.

We had explained to them we were on a timed bases because we had to be out of the apartment that night.We unfortunately were not present at the time of pick up, we had no choice but to leave our belongings behind in hopes they would keep their promise to pick up our stuff. We had gotten a phone call later that evening stating that they were unable to get into the apartment building, when we had already called and told them exactly where we had hidden a key for them to get in. We had called them to confirm if this was in fact true and they told us it was not and that they had gotten into the building and have our belongings and are waiting for us to tell them when to deliver. We had told them we would call as soon as we had all the money we needed to complete the transaction . We asked them how we were suppose to pay them since they did not show up while we were there, they in turn told us to pay in full on delivery and that's what plan we were going on.

We had asked about if they had storage for us because we needed at least one month before we had all the money and that night we had hired them they told us it would be $100 a month first month was free. There was no mention of late fee's or having to pay month to month for storage. That being said when we called to have our stuff taken out of storage and begin the delivery process we were told our amount due to them was $1500.(remeber we had orinially been estimated $1000.03) We argued to them that it could not be $1500 and that we should only owe them $1300,(4 months in storage at $100 a month and the first month was free so $1300) . This is when the manager got on the phone and claimed that we owed them for late fee's(that we did not know about) because we didn't pay them month to month.When we spoke to the manager he was willing to bring it down to $1400 but after sending a payment of $750 to him he changed his greedy mind and told us it was another $750 at delivery. I stress that we had no idea about any of the late fee's/ month to month payment. Had we known about them it would have probably saved us a lot of headaches.

We finally got tired of arguing with them about it and we just said enough and verbally said to them we will pay $1500 now please send our belongings.We had called them a few days after sending the money order/ cashiers check to verify they had received it and everything was set to go which they replied to me it was on its way. I had been dealing with one of there representatives Ana who had kept saying "its on its way, it should be there with in a few days, and it was to arrive on a Tuesday or Wednesday." Lets just say this is one of the many lies we were told.

Our items never showed up on the Tuesday or Wednesday she claimed it would, so again I called them the fallowing Monday(to give the truck extra time to get here) and I called them back and said hey wheres my stuff? They again gave us another story claiming to have truck problems and that the problem was being fixed and was being sent out that night, and that it would take another week before it got here. Needless to say it still had not shown up.My boyfriend had called and talked to the manager himself and he claimed we were not on the delivery list at all. So we didn't really know what to believe.

According to www.ripoffreport.com we are not the only ones who have been scammed by this company. I couldn't even begin to tell you how rude there customer service people are. They have lied to us about things numerous times to my boyfriend and I and we have been put on hold for more then 20+ minutes just to find out that nothings changed that it was still "on its way". Not to mention they have hung up the phone on us many times and when we call back they would disconnect the phones and pretend we called after hours.

There needs to be something done about this company or they will continue to rip off/ abuse people. I encourage you to take a look at some of the claims posted on ripoffreport.com.

On our account Nothing was ever signed on anything we agreed to, It was all done verbally on the phone there were no e-mails sent except our initial estimate of $1000.03. and one conformation e-mail stating we paid them $750.

We had received an e-mail from max the manager on Wednesday the week of October 22, 2008 stating that he was told by the driver that the driver was trying to contact us and that he had called our phone 3 times and no one answered. This is a bold face lie because i am home 247 and i know who calls and who does not call.We did attempted to call the driver who had been extremely rude and made a comment of "tell Ana (from destination movers) to have your stuff personally flown to you because it isn't my problem anymore." I was crushed thinking i was never going to see my stuff again.

We called destination movers over 20 times and each time they either never picked up or if they picked up they would put us on hold for over 20 minutes at a time forcing us to get mad and hang up. We did finally get a hold of max who claimed he was going to get into contact with the driver and then give us a call back. lets just say we never got that call. I finally had to have my mother call them and ask them if they would be willing to send out our stuff the fallowing day (Thursday). They had tried to scam us out of another $200 but once they realized they couldn't and wasn't going to get $200 they dropped it but, they did end up delivering the next day.

on Thursday at 1:45 pm October 23rd, 2008, we finally received our belongings well most of them anyway. We had also found that almost all of our boxes were trashed and luckily for them nothing was broken. there was one box full of my good silverware that was opened and it looks like some of the utensils were missing after inspecting them nothing was found missing. We had also received a tennis racket and vacuum that had our delivery stickers put onto it but it wasn't our items.

I have a list of items that i did not receive with my delivery

such as 13 inch tv (tube not LCD)

Computer (cables, monitor, mouse&keyboard along with tower)

a single 4 drawer dresser

comcast cable box (We had agreed with comcast that we were to send it back once we had gotten to Arizona)

1 cordless telephone

A foreman grill

electric can opener

electric 4 cup coffee maker

A box full of shoes and 2 umbrellas, scarves, mittens etc..

1 or 2 boxes of books.

A box full of dishes (cups, plates, bowels etc..)

1 chair

1 love seat

1 twin mattress and box spring.

We are still trying to figure out if there is anything else missing/ damaged.

One thing that we noticed so far was minor damage to my tv stand and all that needs to be done is tightening and some scratches need to be repaired.

I know for a fact i am not the only person nor will i ever be the only person this happens to and if you were to take a look at www.ripoffreport.com you will see that there is 30 bad reports about this company not a single good one and they all basically say the same thing.What is sad it either the wives of the managers or the managers themselves have put comments on the website either trying to make themselves look good or filed a rebuttal towards the person that filed against them.

There trying to rip people off either with peoples goods or with money. We have contacted Destination movers and told them all the goods we are missing and we asked them to check and make sure it was just forgotten somewhere.We also asked them to give us names of the companies who have been in contact with our stuff and we also asked them for a form for a full refund none of these things has happened. I did manage to write on each of my boxes what was in it and the address of where it needed to be delivered so that if someone did accidentally get it delivered to them they could send it to us or find out our number and give us a call and so we could avoid a thing like this happening.

When the driver was here to deliver he actually seemed shocked by my experience and he confirmed to me that the items that are missing were never loaded onto his truck. He had also informed me that when they tried to get into contact us the day before he had been forced by Destination movers to put our belongings back into a storage unit. We were then aware that the document we had signed (the estimate) was not a real contract and that I guess by law we had to have been present at the time of pick up to sign this contract or what they did would be considered stealing/theft.

We had also been aware that the complaint we sent to the BBB had been closed due to a "no comment" back from Destination movers. one more thing we are aware is Destination movers had originally been known under another name and back in 2003 was forced to shut down due to too many complaints filed against them. They some how managed to reopened under Destination movers back in 2007. These people do not move items themselves they contract and sub-contract other companies to do the job for them.

These [people are experts of conning, stealing, manipulating and thievery. They are not expert movers. They don't really know what they are doing and it shows by there staffs lack of knowledge. They are extremely rude and manipulative and will try anything to get your business. Please beware of Max, Ana, Erika, Ruben, and the others that work at Destination movers. Those people I listed are the worst of them all. If you have fell victim to these people please help us spread the word around.

They need to be stopped and run out of business for good and with your help we can do it.

Thank you,

Andrea Carlson

me and my and family hired destination movers to move me from NC to FL.they said it would only take a few days.they had my stuff for 4 weeks more.we called they a lot but we got no where.thene two days ago they called me after 530 to tell me they would be here 7 or 8 the next day and told me they wated 770 in cash.the bank does not opean till after 8.i went to the store it place and waited all day and they never showed up till 8 that night they told us if they did not show up that night we would have to pay them over time.we went to meet them at 8 with a cop to.with out the cash they would not give us my stuff.so after 2 hours they went back to miami case they told us they had a job at 12 that night.

I hired Destination Movers to move my 1-bedroom apartment from New York, NY to Dallas, TX. My scheduled pick up was for Sunday June 29th, 2008. I paid for "full packaging" and only had use of the elevators in my building from 1:00-4:00pm. Because of this, the driver was instructed to be at my apartment before 1:00pm. I was contacted on Saturday June 28th, and was told the movers would be at my apartment at 12:00pm the next day. The movers did not show up until 8:00pm, though!!! And the reason was not because of “traffic delays”, but that the driver was scheduled to do another job the same morning in Boston, and didn’t even KNOW about my job until 12:00pm that day. This was extremely poor planning and lack of communication from the beginning, because if the driver has a job in Boston in the morning, there is no way to get to my apartment by noon the same day. I was never contacted to be made aware of this issue, and I spent the entire day waiting, playing phone tag with the company, and wondering when they would finally arrive.

When I booked this move, 'Yvonne' assured me that by paying extra for “Straight Delivery”, my items would arrive in Dallas three days from the time of pick-up. I have e-mails documenting this conversation. This conversation was the SOLE reason I even hired this company for my move. I had 10 other movers I could have used. Destination Movers was not the cheapest price, and I had other quotes for a 4-5 day delivery time, but their quote assured me the shortest time frame, which was a mandatory factor in my moving process. After the movers left my apartment on Sunday June 29th, I was under the assumption that my items would be en route to Texas the following morning, since that is what I agreed to. However, that was not the case at all. For whatever reason, my items were taken to a storage facility in New Jersey and were just sitting there. I was never contacted with an update on timing, as I was told I would be, and wasn’t even aware of my items where-a-bouts until I called the company myself to get an update. Then I was told it would take up to 21 days to deliver my stuff, which was complete unacceptable because I was leaving the country for two weeks on July 6th and needed my stuff!!

Because Destination Movers did not do the job I hired them to do, I had to hire another moving company to pick up my items from their New Jersey facility. They couldn't pick up my items until 5:30pm on July 2nd, because Destination Movers REFUSED to give me the address of the facility. No one was being helpful to me, and it took the entire day for me to finally get it out of someone where my items were being held. This new moving company took an inventory of items upon pick-up, and when they dropped off my items in Dallas, I cross-checked their inventory list with the inventory list I was given upon pick-up. One big item was missing, however, and a few items were broken. First and foremost, I am still missing a queen-sized padded leather headboard worth $1,500, which was never picked up from their warehouse. This headboard is still missing to this day! And the company refuses to help me or have anything to do with it. In addition to the headboard, my TV was broken along with a broken table and a broken stool (all because of the poor packing job).

Upon pick-up, I paid the Company $1,270. This was for 50% of the entire service they were supposed to provide me; however, far less than 50% of the service was completed. I was willing to pay for the cost of packing my items, and removing them from my apartment, but this service cannot cost anywhere near $1,270. I have tried to contact Destination Movers multiple times to discuss a reimbursement for the service they did not provide, however they refuse to speak with me. In addition, they overcharged me for “Packing”. In the quote I received, I was told “Full Packing” was $278 (I have an e-mail documenting this), however the total cost of packing ended up being $708 somehow. Yvonne described “Full Packing” as follows: “The full packing includes the movers packing everything as well as the supplies of materials.” Therefore, the movers overcharged me for this service. Again, I tried to contact the company to discuss this, but no one is willing to. I even had packed a lot of items on my own, and used a lot of my own boxes since I had 8 hours to spare while I was waiting for the movers to arrive!

Basically this company provided the worst customer service possible and made my life *** for the past month. My contract was broken in every way possible, and they refuse to do anything about it. 1) The job was not completed. I paid extra money for “Straight Delivery” which I was told meant 3 days, but in reality was apparently 21 days. 2) I paid extra money for “Full Packaging” versus what was quoted. 3) The movers were 8 hours late for their scheduled pick up time, after the company assured me that the driver would be there before 1:00pm. 4) I was told I would be given constant status updates with pick-up and delivery times, but I was never once contacted by the company, and I had to call myself every time. 5) Extremely poor customer service, as no one was willing or able to work with me to resolve the issue, and I was never offered a single apology for the apparent miscommunication and extreme inconvenience they caused me. It was almost impossible to get a hold of anyone at the company, and when I finally did, every person had a different story to tell me. NO ONE should ever use this company!!!

Destination Movers was hired to move me from VA to TN, a 6 hour trip. This company not only delayed the pickup from my house by 3 days, but then showed up 6 hours late on the day they were set to finally arrive.

Instead of arriving late that evening, as they had guranteed, they never showed. It has been 2 weeks now, and I have no clue where my belongings are. They also have racked up extra b.s. charges that were no where to be seen on the contract agreement.

It went from a signed 1600, to 4000 almost overnight. They said this was for "packing charges" even though they packed nothing at all. How is this company still in business? I would love to know.

Do NOT use this company, DESTINATION MOVERS.

They are a fraud, they lie, and they rip you off.