Era Chairs Review

Purchased 6 Era chairs - travel for a living and arranged on certain date - they divered on a different date - left my chairs on the curb - luckily theaintence man saw chairs and called me and put them in my unit. When I called DWR they said the situation was my problem not theirs -worst customer service on earth - will purchase nothing else from DWR.
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ID
#489222 Review #489222 is a subjective opinion of poster.
Location
Coral Gables, Florida

Design Within Reach wont warranty it's product

The Twisted Coat Rack I purchased broke. There's a plastic part that holds it together, and it snapped. They have since changed the design of this part. When I asked DWR for a replacement part, they said the product wasn't under warranty and that I would have to pay $25. I paid for the part, and then a second piece broke. And now the $500 rack is useless without the missing parts. Repeated emails to customer support in past weeks have gone unanswered. I believe they should warranty the product... They know the part is defective, that's why they changed the design.
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ID
#436636 Review #436636 is a subjective opinion of poster.
Location
Newcastle, Northern Ireland
Loss
$600

BeeMod

- Beemod - inexpensive, modern furniture reproduction - online ordering only Pretty much the worst customer service ever. It's been over a month and a half and I haven't received my order. Plus, no one ever answers the phones and you're lucky if you get an email response in 3 days. This is such a huge shame because there's a real need for this kind of design for people who can't afford DWR. I'd love to see someone do this right. I think this is a one-person operation. Steer clear unless you're willing to wait indefinately.
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ID
#183657 Review #183657 is a subjective opinion of poster.
Location
Los Angeles, California

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