Short Review on February 16, 2017
Very unprofessional, unresponsive and lying!!!! Doesn't pay
Designer does not address poor workmanship
Interior Designer Darleen McFarlan constructs expensive decor for the home using hot glue gun but charges seamstress wages! Needless to say, the beautiful decor does not hold up but literally comes "unglued"! Worse, she will tell you that you must have little "mice" in your home "nibbling away" at the beauty "she creates". Once she finds out you have an issue with her workmanship or worse, with her business ethics, she will not return calls to resolve matters. She took half of a down payment for a recent set of window treatments, in the neigborhood of $5000 in order to secure the fabric for the project. Instead of ordering the fabric, she waited until we were ready to begin the project a few months later, by which time the fabric had remained unordered and was discontinued. She then asked for the remainder of the balance before installation because the project had "been in her warehouse for so long"...except she hadn't actually ordered the material when I gave her the original $5000 to order it!!! I paid her the balance anyway so she wouldn't rush through and do a blankety-blank job to get the rest of the money. The cornices were supposed to be quilted; they were not. She said that that wasn't the plan. I showed her her own drawing that showed the quilting pattern on the cornices, but she still insisted that I had not asked her to quilt the cornices.....what? We also purchased from her two area rugs adorned most gorgeously with upholtery trim and beads, but these were applied with a hot glue gun, and so the beads have come unglued, but that is my fault. She told me that she would sew them on the next time I have a large order for her, but even then she would have to charge me for it. Okay... Finally, I had expresssed an interest in a design sofa, gave her a very small mere fraction to hold the piece for me (1/20th of the cost of the sofa). Before coming up to install the window treatments mentioned above, she had asked me if she could bring along anything else. I declined the offer, but she brought along the sofa anyway, which I had decided against. I planned on applying the $200 that I had given her toward the sofa to my order (which I had already paid for in full!) As her men were bringing in the sofa, I told her that I had decided against it (we have 14 sofas in the house already, and certainly she could understand that as much as I liked the sofa, I seriously did not need another one!) But, she told me that I HAD to take it because she "could have sold it to someone else". It really hurts me to know that we have spent a great deal of money with her, and she REFUSES to take responsibility for her work. Very sad. If she thought about it, she would realize that we have spent nearly $100,000 with her, most of that in our first year with her. She's constantly changing her design assistants and bad mouths them when they leave. The last one she said she couldn't keep with the company because the young woman was marrying another woman...Uh-oh. Isn't that illegal to fire someone for private matters like that? The woman she let to is a fabulous person and attentive designer. I liked her very much, and I also absolutely adored the last young woman that she told me she "had to let go". Something tells me that something is not right in Fantasy Land.
Vernon Hills, Illinois
Reason of review
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