Design 2 Recline Reviews

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furniture living room design recline southern motion room defective andor andor damaged recline aka aka southern customer service
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Shabby Workmanship

Design 2 Recline - Shabby Workmanship
Design 2 Recline - Shabby Workmanship
Design 2 Recline - Shabby Workmanship
Update by user Jun 08, 2021

Just received a response from Designer 2Recliner on 6/7/2021....I took out an extended warranty through Montage Furniture....So Designer2 is not standing behind their shabby workmanship.....Montage made a cash offer , that was extremely a joke ...Said Designer2 replacement was 6 months behind , which Designer2 verified it ....Consumers beware Designer2Recliners do not stand behind their products

Original review posted by user Apr 29, 2021
Received 2 brand new #1643 Power Recliners in February 2020....They are now unraveling at the seams on the cushions ....I cant believe this ....Extremely upset ....These were not cheap at all ....

User's recommendation: Rethink your purchase of buying anything from them ...Unless they are going to stand behind their product ....

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ID
#2527029 Review #2527029 is a subjective opinion of poster.
Cons
  • Damaged furniture
Loss
$1800
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Refund on living room set

We have had numerous problems with a set we purchased last March.(received middle of June) recline system not working, seats breaking, lumber intermittent , etc. Yesterday the store called and Design2recline is giving us full credit on loveseat and half credit on couch. Frizzel's Furniture felt so bad they are making up the difference. They are going beyond expectations even if Design2Recine wouldn't completely stand behind their product. Hurray for Frizzels and BOO to Design2Recline.

User's recommendation: They don't stand behind their product 100%.

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ID
#2453037 Review #2453037 is a subjective opinion of poster.
Cons
  • Furniture breaking numerous times
Preferred solution
Full refund

Loveseats

I sent an email earlier today about our living room set and all the problems we've had. I forgot to mention the lumbar support on the right side, Frizzel's has fixed it twice and it still doesn't work as well as the left side one. This set is apiece of junk!!! What are you going to do about it. I am tired of waiting. I haven't filled out a complaint on line yet (is that what you want me to do? It won't be pretty.) ElizabethReese
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ID
#2445191 Review #2445191 is a subjective opinion of poster.
Location
Bemidji, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Inferior product

Bought two power rocker recliners approximately 4 years ago. The material on the arms and head rest has lost the color and is wearing through. The retailer sold us a service contract but forgot to point out that appearance was not covered. Now after several months working with retailer the manufacturer "no longer has the same material or color" to repair and both retailer and manufacturer refuse to either replace or attempt to repair. No more buying from this retailer and will avoid this manufacturer.

User's recommendation: Think twice before buying.

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ID
#2439827 Review #2439827 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$1686
Preferred solution
Full refund
New Reviewer

Poor product from the start and seller not helpful

Bought recliner ,couch, and love seat 3 years ago the love seat was bad from the start would catch and pop when going up and down. Store came out to fix (would not replace). Solution was to drill screw into the frame! The cushion is breaking down in the recliner and couch. The couch cushion sits 2 inches lower than the rest and the mechanism button sticks. Will never buy this product again nor will I ever shop at Riley’s furniture they raved about this product
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ID
#1363041 Review #1363041 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Product
Design 2 Recline Furniture Set
Reason of review
Bad quality

Design2Recline Makes Trash. DO NOT BUY!!!

Bought power reclining love seat and sofa 3 years ago. Has leather where you sit/touch. At about 1.5 years we noticed separations and splitting on the sides of cushions. We also have had issues with one reclining mechanism. We are both 63 and have no children at home. Our previous leather couches lasted 14 years and are still being used in our son's house. We are incredibly disappointed and feel we have 'lemons'. We tried to resolve this through the dealer, but their solution involved us purchasing new furniture. We do not have thousands of dollars to do this, nor do we think furniture at this price point should have so many problems at 3 years. Design2Recline passed the buck too and could care less that they make trashy furniture. DO NOT BUY!!!
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1 comment
#1443039

Thanks, I feel like I just dodged a bullet!

ID
#1099412 Review #1099412 is a subjective opinion of poster.
Product
Design 2 Recline Furniture Set
Reason of review
Bad quality
Loss
$3500
Preferred solution
Replace the couches

Short Review on March 22, 2017

Design 2 Recline - Simple Review #1490219869
Yes my name is Charles Brooks I have sent you all an email two weeks ago have not heard a response back I have a question about my recliner that I purchased please contact me at Area code 513-644-**** or 513-316-**** Charles and Darlene Brooks Thanks 03/22/2017. 5:57pm EST.
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ID
#1024292 Review #1024292 is a subjective opinion of poster.
Reason of review
Poor customer service

Design 2 Recline Customer Care Review

Furniture i purchased was not same as floor model. Have been trying for over a month to talk to someone from the company and there is no way to contact them. They refuse to contact me. Horrible furniture, ZERO customer service.
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ID
#999151 Review #999151 is a subjective opinion of poster.
Service
Design 2 Recline Customer Care
Reason of review
Poor customer service

DEFECTIVE LEATHER - DON'T BUY

We purchased an entire room of Design2Recline leather furniture. We love the comfort and look of the furniture. We have had the furniture for 3 years. The leather on 2 of the seats has started peeling and looks like leather furniture that is 10+ years old. The furniture store where we bought this from said the leather is warrantied only for 1 year. That kind of warranty is pathetic. We will never buy another piece of Design2Recline furniture. Not very much can go wrong with leather in 1 year. We have had other leather furniture that has worn better in 10 years than this has in 1 year.
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2 comments
#1362402

We had the same experience and they are not helpful at all. Wonder what the chemicals in the color peeling off are doing to us?

#1275874

You bought bonded leather, not real leather. Pure junk.

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ID
#996841 Review #996841 is a subjective opinion of poster.
Product
Design 2 Recline Furniture Set
Reason of review
Bad quality
Junior Reviewer

Furniture was delivered defective and/or damaged. Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.

Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Update by user Dec 15, 2014

The attached pics are of the love seat that was delivered December 8, 2014.

Original review posted by user Dec 15, 2014
We ordered a new living room set manufactured by Design 2 Recline (AKA) Southern Motion on January 20, 2014. Defective and/or damaged furniture was delivered on April 7, 2014. The seams were pulling apart, exposing the white inner material. Doughty's Furniture requested that we temporarily accept the furniture for inspection and guaranteed a brand new replacement set. Doughty's wanted to examine the furniture to determine if it was defective or damaged during shipping. As a result, we TEMPORARILY accepted the furniture and discarded our old set because of space limitations. Defective and/or damaged replacement furniture was delivered on June 23, 2014, October 20, 2014 and December 08, 2014. Doughty's is now refusing to deliver new furniture in good condition as ordered and paid for; which is not requiring reconditioning. Furthermore, Doughty's has scheduled pick up of the living room set for December 22, 2014. I reminded Nancy, the Customer Service Rep for Doughty's, that we had to discard our old furniture to comply with their request of accepting the first defective and/or damaged living room set back on April 7, 2014. Nancy told me that Doughty's was not concerned with how this situation was going to affect our holidays and refused to delay the pick up until after the New Years holiday. I contacted Customer Service at Design 2 Recline (AKA) Southern Motion at 662-488-**** on December 12, 2014. I spoke to a person who identified herself as Donna at Customer Service. Donna confirmed that Design 2 Recline and Southern Motion are the same company and that they go by different names at the various retailers. Donna did some research and could not find any documentation that mentioned our name, location or Doughty's Furniture ordering a replacement set in our model and fabric. Donna stated that if Doughty's Furniture would take the appropriate steps with Design 2 Recline (AKA) Southern Motion, that we would receive a brand new living room set that would be in an acceptable condition to us. Unfortunately, she advised that their company policy is not to deal directly with the customer, regardless if the retailer is part of the problem. No further assistance was offered by Design 2 Recline (AKA) Southern Motion.
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3 comments
#941930

You took 4 deliveries and all of them were defective? That tells me their furniture is badly made, period. Seriously I would have gotten a refund two deliveries ago and gone elsewhere.

#943121
@PissedConsumer941930

That option was not offered by the retailer at that time. The retailer, Doughtys Furniture, only gave two options, repair or replace.

I submitted a detailed posting on this website about Doughtys Furniture's actions. However, Pissed Consumer deleted that posting because it had some similarities with my Design 2 Recline posting. Each posting focused on either the manufacture's or retailer's actions. My intention was to mainly complain about Doughtys Furniture, the company that I filed a Better Business Bureau complaint against.

I only posted about Design 2 Recline to let people know that they are the same company as the well known Southern Motion. However, when I explained this to Pissed Consumer, they refused to re-post my Doughtys Furniture's posting.

My confidence in Pissed Consumer has been destroyed as a result of their refusal.

#943125
@PissedConsumer943121

The above posting was from SJDude. I have no clue why it indicated Anonymous.

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ID
#570283 Review #570283 is a subjective opinion of poster.
Location
Bridgeton, New Jersey
Pros
  • Delivery was on time
  • Great job assembling furniture
Cons
  • Complaining about costs to resolve
  • Attitude 4 refusing reconditioned
  • Time to resolve problems
Reason of review
Damaged or defective
Loss
$3868
Preferred solution
Deliver product or service ordered

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