Design 2 Recline

Chair cushion has been discolored stitches come lose and seat has been replaced .. same thing happened again I just picked up replacement AGAIN..

Sofa the seat cushion on both ends of leather sofa replaced from have dents .. brackets on recliner bent and now the stitching is coming lose .. leather is flaking off..

purchase 12/21 delivered 2/22 paid 3999.00 plus warranty .. furniture is junk..

We had this furniture for about a month and the arms collapsed, called customer service and technician came out and said the arm Frame is made of cardboard ! We paid a lot for this, not quality furniture. The area that gets the most stress is cardboard???

Received 2 brand new #1643 Power Recliners in February 2020....They are now unraveling at the seams on the cushions ....I cant believe this ....Extremely upset ....These were not cheap at all ....

Bought two power rocker recliners approximately 4 years ago. The material on the arms and head rest has lost the color and is wearing through.

The retailer sold us a service contract but forgot to point out that appearance was not covered.

Now after several months working with retailer the manufacturer "no longer has the same material or color" to repair and both retailer and manufacturer refuse to either replace or attempt to repair. No more buying from this retailer and will avoid this manufacturer.

We have had numerous problems with a set we purchased last March.(received middle of June) recline system not working, seats breaking, lumber intermittent , etc. Yesterday the store called and Design2recline is giving us full credit on loveseat and half credit on couch.

Frizzel's Furniture felt so bad they are making up the difference.

They are going beyond expectations even if Design2Recine wouldn't completely stand behind their product. Hurray for Frizzels and BOO to Design2Recline.

I sent an email earlier today about our living room set and all the problems we've had. I forgot to mention the lumbar support on the right side, Frizzel's has fixed it twice and it still doesn't work as well as the left side one.

This set is apiece of junk!!! What are you going to do about it. I am tired of waiting.

I haven't filled out a complaint on line yet (is that what you want me to do? It won't be pretty.)

ElizabethReese

Bought recliner ,couch, and love seat 3 years ago the love seat was bad from the start would catch and pop when going up and down. Store came out to fix (would not replace).

Solution was to drill screw into the frame!

The cushion is breaking down in the recliner and couch.

The couch cushion sits 2 inches lower than the rest and the mechanism button sticks. Will never buy this product again nor will I ever shop at Riley’s furniture they raved about this product

Bought power reclining love seat and sofa 3 years ago. Has leather where you sit/touch.

At about 1.5 years we noticed separations and splitting on the sides of cushions. We also have had issues with one reclining mechanism. We are both 63 and have no children at home. Our previous leather couches lasted 14 years and are still being used in our son's house.

We are incredibly disappointed and feel we have 'lemons'. We tried to resolve this through the dealer, but their solution involved us purchasing new furniture. We do not have thousands of dollars to do this, nor do we think furniture at this price point should have so many problems at 3 years.

Design2Recline passed the buck too and could care less that they make trashy furniture. DO NOT BUY!!!

Yes my name is Charles Brooks I have sent you all an email two weeks ago have not heard a response back I have a question about my recliner that I purchased please contact me at Area code 513-644-**** or 513-316-**** Charles and Darlene Brooks Thanks 03/22/2017. 5:57pm EST.

We purchased an entire room of Design2Recline leather furniture. We love the comfort and look of the furniture.

We have had the furniture for 3 years. The leather on 2 of the seats has started peeling and looks like leather furniture that is 10+ years old. The furniture store where we bought this from said the leather is warrantied only for 1 year. That kind of warranty is pathetic.

We will never buy another piece of Design2Recline furniture.

Not very much can go wrong with leather in 1 year. We have had other leather furniture that has worn better in 10 years than this has in 1 year.

Furniture i purchased was not same as floor model. Have been trying for over a month to talk to someone from the company and there is no way to contact them.

They refuse to contact me. Horrible furniture, ZERO customer service.

We ordered a new living room set manufactured by Design 2 Recline (AKA) Southern Motion on January 20, 2014. Defective and/or damaged furniture was delivered on April 7, 2014.

The seams were pulling apart, exposing the white inner material. Doughty's Furniture requested that we temporarily accept the furniture for inspection and guaranteed a brand new replacement set. Doughty's wanted to examine the furniture to determine if it was defective or damaged during shipping. As a result, we TEMPORARILY accepted the furniture and discarded our old set because of space limitations.

Defective and/or damaged replacement furniture was delivered on June 23, 2014, October 20, 2014 and December 08, 2014. Doughty's is now refusing to deliver new furniture in good condition as ordered and paid for; which is not requiring reconditioning. Furthermore, Doughty's has scheduled pick up of the living room set for December 22, 2014. I reminded Nancy, the Customer Service Rep for Doughty's, that we had to discard our old furniture to comply with their request of accepting the first defective and/or damaged living room set back on April 7, 2014.

Nancy told me that Doughty's was not concerned with how this situation was going to affect our holidays and refused to delay the pick up until after the New Years holiday.

I contacted Customer Service at Design 2 Recline (AKA) Southern Motion at 662-488-**** on December 12, 2014. I spoke to a person who identified herself as Donna at Customer Service. Donna confirmed that Design 2 Recline and Southern Motion are the same company and that they go by different names at the various retailers.

Donna did some research and could not find any documentation that mentioned our name, location or Doughty's Furniture ordering a replacement set in our model and fabric. Donna stated that if Doughty's Furniture would take the appropriate steps with Design 2 Recline (AKA) Southern Motion, that we would receive a brand new living room set that would be in an acceptable condition to us. Unfortunately, she advised that their company policy is not to deal directly with the customer, regardless if the retailer is part of the problem.

No further assistance was offered by Design 2 Recline (AKA) Southern Motion.