Anonymous
map-marker Derby, Kansas

This company is obviously fraudulent.

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Signed a contract in April of 2022, Mosaic Solar started taking payments out August 2022. No panels up until February 2023 after many threats of legal action. Panels are up, but still not operational. Company does not respond. Mosaic Solar says we still have to make payments on something that we can't even use. They promised us $2k sign on bonus, but we've only received $600 after many complaints. They never return calls and the person you need to talk to is always in a "meeting". Going with this company and Mosaic Solar for the loan was the worst mistake!!!
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User's recommendation: DON'T DO IT!

The S Nht

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Verified Reviewer
| map-marker Western, Virginia

This company is a scam

Design 1 Group - This company is a scam
Absolute WORST company I have ever dealt with. I purchased their package because of the savings on my monthly electrical bill they promised. I am now over 2 years into having a $46,000 roof decoration that has never saved me a cent. NEVER do business with this crooked company! Don't believe me? Here is an article from NewsChannel 5 out of Nashville about how awful they are -- https://www.newschannel5.com/news/newschannel-5-investigates/customers-say-solar-panel-company-took-their-money-but-failed-to-deliver-panels-promised-energy-savings
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Loss:
$46000
Cons:
  • Salesman lied about the cost savings
  • Salesman misled us about how system works
  • Customer service provides nothing

Preferred solution: Full refund

User's recommendation: Don't do it

cassi w Gux

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Verified Reviewer

This company makes promises it doesn't keep

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I was so excited to get my solar panels especially when I was told I wouldn't have to pay for the first 2 years!! What a deal right...

nope I have been waiting over a year for my "reimbursement check". Every time I call (which is about 2 times a week) I get the same answer..."As soon as we get a release date on the funds you will be informed." I have yet to be told anything different. It seems that the "accounting department" doesn't know anything and I have yet to receive a different answer. I am extremely irritated with this company.

No matter who you talk to or which department you talk to its the same answer. If I could do it over again I would definitely shop around and look into different companies.

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Cons:
  • Doesnt uphold their promises

Preferred solution: To receive my reimbursement check

User's recommendation: DO NOT USE THIS COMPANY

ShytHappens

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Verified Reviewer

DO NOT USE THIS COMPANY

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Updated by user Jan 05, 2023

Still going back and forth with this company for trying to get the reimbursement check they promised as well as an estimated date on the additional panels.They've started somewhat responding but being very rude and condescending when they do- to the point where we have...

Original review Dec 06, 2022
It takes MONTHS for them to respond to emails, they'll show up to install when THEY feel like it- not when it's been scheduled. They break contract like it's a game and them "edit" the contract and still won't follow through.

They lie all the time. You have to basically fight with them on BBB to even get an answer from these people.
DO NOT USE THIS FRAUDULENT COMPANY.
View full review
Loss:
$500
Cons:
  • Never on time
  • Never respond to email or phone calls

User's recommendation: AVOID LIKE THE PLAGUE

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