Desert Wind Harley Davidson
Desert Wind Harley Davidson Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Desert Wind Harley Davidson has a 1.0 star rating from 1 review and overall customer sentiment is negative, with recent recommendations advising to avoid this dealer.
Positive Feedback
Few or no positive comments appear; price level and promotions are noted but customers express dissatisfaction with service and value.
Negative Feedback / Risk Areas
- Recurring customer complaints focus on poor customer service and high-pressure VIP service sales.
- Complaints include slow follow-up on refunds and disputes over repairs and billing.
- Test-drive and appointment handling issues and perceived lack of professionalism.
Key Takeaways for Future Customers
- Check Desert Wind Harley Davidson reviews and ask detailed refund and warranty questions before buying VIP service or extras.
- Document repairs and insist on written estimates to avoid billing disputes.
- Consider alternatives like Scottsdale Harley-Davidson if service responsiveness matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Desert Wind Harley Davidson has a 1.0 star rating from 1 review and overall customer sentiment is negative, with recent recommendations advising to avoid this dealer.
Positive Feedback
Few or no positive comments appear; price level and promotions are noted but customers express dissatisfaction with service and value.
Negative Feedback / Risk Areas
- Recurring customer complaints focus on poor customer service and high-pressure VIP service sales.
- Complaints include slow follow-up on refunds and disputes over repairs and billing.
- Test-drive and appointment handling issues and perceived lack of professionalism.
Key Takeaways for Future Customers
- Check Desert Wind Harley Davidson reviews and ask detailed refund and warranty questions before buying VIP service or extras.
- Document repairs and insist on written estimates to avoid billing disputes.
- Consider alternatives like Scottsdale Harley-Davidson if service responsiveness matters.
Turn one complaint into a collective action
Bad customer Service
- - VIP sales were high-pressure.
- - I bought it to save money; no callback.
- - The 2020 Road Glide Special cost about $38k and totaled in 9 months.
I want to make one thing perfectly Clear don't buy the VIP service that they try to sell you. I listened to their high-pressure sales speech and bought it because it is supposed to save you money on your service over the next 3 years.
Furthermore, I owned my 2020 Road Glide Special which I added a stage 3 (with Tax, license, Stage 3 I spent about $38,000.00) and owned for about 9 months. At that time it was involved in an accident and the bike was totaled. I went in today to talk about getting some kind of refund off the $3800. I spent on it.
First, I waited for about 20 minutes to see the sales manager, at that point I realized that I would be there for a long time, so when I talked to the person helping me I was told that I would receive a phone call which never happened.
In the future, I will be taking my business somewhere else that appreciates my business. You would think when you spend that much money you would get some customer care.
Stephen O.
Preferred solution: Price reduction
User's recommendation: Go to Scottsdale Harley-Davidson
Bad experience
- - I drove an hour to test-drive a used motorcycle (Honda Goldwing).
- - Liability blocked the test drive; only Harley bikes could be driven.
Set up an appointment to test drive a used MC, drove an hour to get there. When I asked about seeing the bike and then driving it, they said for liability reason I could not drive it, but can drive any of their Harley bikes (I was looking at a used Honda Goldwing).
I requested to talk the person I scheduled the appointment with, they claimed she was in a meeting, then when I insisted talking her she 'has left for the day'. They did not seem to be that professional.
User's recommendation: I would keep away from that dealer.
Mesa, Arizona
Big big rip offs
- - I spoke to Gavin Stone, sent pictures, and waited two weeks while another Harley dealer found no gear issue and quoted $2,670, and I have proof.
Yes I tried to talk to Gavin Stone I told him what happened I sent him the pictures he made me wait two weeks and said I don't see what my mechanic did wrong after I showed him the gears I took it to another Harley dealership they repaired the bike and said there was nothing wrong with the gears they wanted $2,670 to fix the gears in the transmission and there was nothing wrong with them and I have proof of that and I'm going to the attorney general tomorrow thank you
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