Desert Wide Properties
Desert Wide Properties Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Desert Wide Properties has 1.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Chandler, Arizona
HORRIBLE PEOPLE
Always problems with these people flood in the house and no hot water for 8 days now but they make sure they get rent on time. DO NOT rent from this company they’re horrible liars who are money hungry.
Just today they told the owners of the house that we rent though that we’re bad tendants don’t pay rent or late fees or call when theirs issues. We have receipts and this is becoming a large issue where I believe that race is the reason for the lies and poor treatment.
I’m glad they treat their service members so poorly being as they pretend to thank their veterans every Veterans Day to give us false hoa accusations, somethings always wrong and they never respond when you try to fix the issue. Maybe a law suit will fix the issue.
My experience with Desert Wide Properties
I have been with Desert Wide Properties for almost 6 years it would be 6 years this June my experience is a great one. the staff and the landlord or owner have been very very gracious to me in all my requests..
times are changing the economy is changing and things are getting so much more expensive I hope that I will be able to continue to rent from this company and its owner. People treat you the way you treat them and I thank God that I treat people right and I get treated right in return thanks Desert wide.
Thank you for your positive review. Desert Wide Properties and our staff strives every day to make the experience with us an enjoyable one.
We diligently work to stay in tune with our Owner and Tenants, with the goal of making any necessary adjustments to improve both customer service and our performance. It is nice to see that our efforts have been fruitful.Again, thank you for taking the time to submit such a pleasant review.
Chandler, Arizona
Rip off Artist!!!!
Rented from them for a year ... they failed to tell me that the owner planned on moving back after the end of the lease so they sent a notice 2 months prior to end of lease that wld need to vacate....
1 month later after I found a new place they contacted me asking why I was moving and that they wanted to renew the lease ... then when I moved out took them over a month to issue my deposit when Arizona law says they have 14 days to issue deposit ... on top of that they deducted from my deposit $88 for light bulbs ... that is not considered property damage ...
I contacted them several times and they refused to respond...emailed called and all but showed up on their office and made a scene and they still didn't respond to the absurd amount because light bulbs wouldn't cost that even if they were purchased odd the shelf for two houses worth ...
don't rent from them ... rip off artist !!!!'
Thank you for your review. This feedback allows Desert Wide Properties to research the events and factors that contributed to your comments, in order to improve our customer service and to determine if we made an optimal effort to resolve the dispute.
Our daily goal is to be better than the day before.
After reading the notes and speaking with staff, in regards to the notification and non-renewal, it has been determined that your matter was processed by a relatively new property manager and her inexperience was reflected in how this was originally handled, also contributing to the lack of effective communication. I want to apologize for any frustrations you may have experienced as a result of this, and again, thank you for bringing this to our attention. Additional training is being introduced with the property managers in an attempt to prevent this type of occurrence from happening in the future.
In regards to refunding the security deposit, I did find documentation that shows you vacated the property on 05/05/17 and the balance of your security deposit, less any charges for maintenance or repairs, was refunded to you on 05/24/17. Upon disputing the charge for the missing light bulbs, a revision was completed and an additional refund of $86.66 was issued on 06/28/17.
Thus, it does appear that the original refund was within the 14 business days as mandated by the AZ Department of Real Estate.
We want you to know that your feedback is extremely valuable to Desert Wide Properties and it will assist us in becoming more focused on the staff, how they follow procedure and communicate during the vacating process, and improving conflict resolution. Again, I want to apologize for how the process was executed and agree that it should have been handled in a way that would have lead to more productive results.
I sincerely hope you will agree that this matter has been resolved and will indicate so on this review.
Chandler, Arizona
Desert Wide Property is HORRIBLE
I did not rent from them... I applied, was approved, and when I asked them to fix a very tricky lock on an exterior door and exposed wiring in the kitchen light fixture they said they would probably not do it.
Then I read the contract. On my first visit to the property I found rat droppings everywhere in the apartment so they did pest control. Agent told me they paid for a complete cleaning. However, an addendum to the contract specified that the property had NOT been cleaned, and must be accepted in AS IS condition (with non-functioning exterior lock, exposed wiring, and rodent residue!?).
Furthermore I would be held accountable for thorough cleaning regardless of condition in which I found it. This made me wonder, who are these people? So I searched the interwebs and found they had the worst possible rankings from BBB, Google, Yelp, etc. I thought, "maybe it's just the haters." So, I asked them about it, at the same time I asked about the addendum.
So, instead of addressing the bad reviews and providing proof of cleaning they said they declined to rent to ME! I have a credit score high 700s, money in the bank, and a good job. Hm, maybe it was because I asked too many questions they couldn't answer?
Do yourself a favor and navigate away from Desert Wide Properties. They should not be in business treating people this way.
- Service
Thank you for your comment. I want to extend Desert Wide Properties sincere apologies for the experience you encountered when applying for a property to lease.
This does not sound indicative of our normally high standard of customer service. In spite of the reviews, we continually strive to listen to our clientele and improve our performance, each and every day. We have recently launched an increase in the number of surveys to our tenants and introduced upper management inspections of our properties, to review the condition of the properties and the quality of work performed by our vendors.
Although I am not familiar with which specific property you are referring to, occasionally we do have Owners who elect to do minimal or no additional repairs and will only allow us to do maintenance or repairs with their prior approval. Thus, we are forced to list it in "As-Is" condition.
Truly, that is the only explanation I can demise from what you stated, where repairs would not be done to the lock and wiring, but then agree to do the pest control.
Again, since I do not know which property we are referring to, I am unable to pull the application or inquiry with the Agents on how this was handled, and why it was declined. I am always interested in feedback and improving our operations.
Please feel free to contact me if you would like to share further, so I may address this situation and make sure that we avoid this scenario from happening again through improved communication.
Mark Wilkinson
Controller
Desert Wide Properties, Inc. (480) 838-6631
Desert Wide Properties - Review in Real Estate category
Warning do not use Desert wide properties. Why? They are a dirty company that will stop at nothing to take advantage of the tennent.
Due to the vagueness of this review, we are unable to offer much assistance. Rest assure, our goal is to continue our efforts to monitor our quality level of both customer service and performance. If you would like to elaborate further, please do so, so we may be able to address your specific concerns.Thank you
Ottawa, Ontario
Desert Wide Properties - Review in Real Estate category from Ottawa, Ontario
Do they exist? Or maybe they took a vow of silence
Thank you for your review. Unfortunately, due to the vagueness and the lack of information, we are unable to research the specifics behind your review and look into how to resolve the matter or improve on our service in the future. Please provide more information so we may better serve you and respond.
Mesa, Arizona
Horrible !!!
HORRIBLE company and horrible service. Do yourself a HUGE favor and avoid renting any kind of property from those clowns. They do NOT care, they do NOT reply, they do NOT repair what needs to be repair and if they do- it takes 2 months. they just want you to pay rent and shut up. The way they treat tenants is outrages. I cant describe how bad was my experience with them! They made my renting period at that house the worse period of my life. I'm so glad i do not rent from them any more and i advise no one to rent through them.
All the bad reviews here about this company are 100% true. those people are clowns and they have no clue what they are doing.
Horrible company !! Please stay away from their properties!
- Location
- Maintenance staff
- Coordinator in particular
Thank you for your input. Desert Wide Properties is fully committed to monitoring and improving all levels of our service and performance, including interactions with the staff, agents, maintenance, etc. Because of the date of this review and changes we have made to staffing, policies and procedures, all with the end goal of improvement, I do not know if the concerns expressed are still applicable, but would be more than happy to discuss them further.You feedback is what helps us to become better.
Replying to
Phoenix, Oregon
Desert Wide Properties House Rental Review from Phoenix, Oregon
Let's see...where do I start?
When I moved in I did my inspection and turned it in as I was supposed to. There was a water stain on the roof of one bedroom and in a closet in the living room.
Months later I called because they were getting worse. I had to wait until the owner ok'd it. It took another month. Then another month went by before they sent someone out! They tried to blame me for not mentioning the old "damage" when I moved in. I told them to refer to my inspection I submitted when I moved in. That was finally found weeks later after I offered them my copy ;)
After many complaints, no one ever fixed the damage. Many rains later, it got worse. I gave up. Basically, I lived in a mild ridden house.
I called two months before I moved out telling them I had to move out a month before my year lease was up and left a message with the front office because I had lost my job and could not afford to live there any longer. Left another message a week later on an after hours machine.
No calls back.
A few months after I moved out I moved to another state and decided to follow up. I left 3 VERY detailed messages on a voicemail asking someone to call me back so that I know I have no monies owed.
NO CALL BACK.
Today, I went to check my credit report and see that I owe them over $5000!
I have every e-mail I sent complaining about the damage and mold along with the original inspection I turned in. This is also going to be submitted to BBB.
Thank you for your review. Positive or negative, we value them all and appreciate the feedback so we may continue to monitor and improve all levels of our customer service and performance.
It sounds as though we largely failed in our communication, which is an extremely critical part of our business. It is true that on occasion, we are delayed in reaching out to the Owner of the property and receiving approval to spent the funds or additional funds for repairs, even more so when an Owner is out of the country, but the need to communicate should not be lessened by that fact.Desert Wide Properties went through a major transition with the passing of its active owner and Broker in early 2015 and that may have played into the confusion.
We have made a significant number of changes to further improve our performance, including communication and better interaction with our Tenants and their needs. I hope you would give us another opportunity to see how we have made improvements.Thank you again for this opportunity.
Scottsdale, Arizona
Review in Real Estate category from Scottsdale, Arizona
The worst office in AZ they are *** people I dont recomend anyone to deal with them . They are a big liers in there website they mention that they have 3 offices but it's only one office and there are only 2 *** people working over there don't wast your time or your money with them ..
Very baaaaaad un inexperience worker in addition they charge extra fees for nothing and they dont convince you why they charge and also they have a very bad matnance service ... Bad bad bad website and office
Thank you for your review. We value each one submitted.
I do apologize for your experience and if it was a negative one. Desert Wide Properties has been in the valley almost 40 years and is traditionally one of the largest single-family residential property management companies in the State. We have had at times, as few as two agents handling the leasing and applications but Desert Wide Properties has significantly more than two staff members in the various departments of Property Managers, Accounting, Maintenance, Leasing Agents, New Management Agents and Sales Agents.It sounds as though the largest concern is effective communication. If you experienced charges that you are uncertain as to what they are for, then our staff did not effectively communicate why you were being charged.
We have worked diligently to monitor and implement changes that we feel would improve out communication with Owners and Tenants.
as well as allow feedback through such items as surveys. I truly hope you will allow us to provide a service to you again to show the changes we have made.Thank you again.
Mesa, Arizona
ABSOLUTELY CROOKED BUSINESS
They ask you to complete a move in inspection form but when you move out (after 5 YEARS) they don't consider ANY of the notes you made regarding the condition of the property. I had to have the carpet replaced AFTER my move in date due to the condition!
I cannot believe homeowners entrust their asset to these crooked people!
I would highly recommend you find another reputable company to use to manage your rental otherwise you will lose money. Also I would advise a renter to INSIST on doing a move in walk through with a member of staff.
Preferred solution: Price reduction
Thank you for your review. Desert Wide Properties strides to provide the highest level of customer service and performance possible.
We continue to implement new processes and procedures to accomplish this goal. In spite of this continued effort, other factors may hinder this attempt to provide maximum satisfaction. Human error is one, also whether an Owner will approve the expense, which at times may appear that Desert Wide Properties is holding up maintenance or repairs.
Regardless, it is never our desire to provide or create a negative experience.I do apologize for the experience you encountered. We will continue to monitor and work toward greater levels of services, including a variety of surveys now sent to the tenant at move-in, move-out and any interim maintenance or repairs.Thank you again for providing this feedback.
Upset with Desert Wide properties
This company does not care about the people or families
That rent from them! They have really bad attitudes,I'm am
Very sorry I rented a house from them!! It's a real shame that they
think and feel its ok to run a business this way. Management should consider giving their staff people skills and ethics training. Anybody looking to do business with this company should be aware of their schemes. Staff are also never reachable never willing to go the extra mile to satisfy their customer or buyer. Desert wide properties should have the state review the hundreds of complaints perspective home buyers or renters that are getting taken for by their false appreciation of their customefr service. And don't forget they will charge you for everything
Your feedback is greatly appreciated. Desert Wide Properties is much more in tune with the level of customer service and performance that we provide.
A constant eye is on our staff and receiving feedback, such as the various surveys we now send out to Tenants in order to evaluate how our staff or vendors are conducting themselves.One continual area of concern is communication and what we do with it.
We have different management and different staff than from 2013. I hope you would see a way to allow us to provide your rental needs again so we may show you the improvements.Thank you again.
Overhaul needed
I am not sure if Prayer power would help desert wide properties but anything is worth a try.... Some of the people over there sound like voice-over actors/actresses when they answer the phone,, and unfortunately not very helpful.
,what can victims of desert wide properties do if prayer does not help the situation?,,maybe a victim can try to organize which issues fall under what categories,,, and find out what agencies or departments cover those categories,,,. For instance the person listed over there for their "designated broker",, doesn't that person need to be accountable for some of the situations?
How do people check with the AZ Department of Realty?, besides the BBB - ,. Does the Attorney General Office help with any of this?
Your review is greatly appreciated. The feedback is valuable in helping Desert Wide Properties continue its improvements.
We utilize all of the reviews to critique our customer service and performance to both the Owners and Tenants that we provide a service to.
Our daily goal is to be better than we were the day before and your information allows us to do so.Times have changed, staff has changed and out Broker has changed, all for what we hope is a move to continue our progression towards our Company goal of providing a superior service.Again, thank you for your time and submitting your review. Also, we always accept prayers!
Chandler, Arizona
Desert Wide Properties
Stay away from Desert Wide Properties. I am not sure that any other company in any business sector has as many deranged employees that work at/ and run the daily operations. The owners and management are just as deranged as the employees.
I can't imagine what their hiring practices must consist of because a climate like this can't possibly fall into place by itself, it would need to be created. After being subjected to Desert Wide Properties and looking at reviews, I can tell you if you EVER see any good review about them, it was printed by one of their employees or someone connected to them.
Desert Wide Properties value deranged employee behavior and unethical business practices to a point that its their company "culture", they pride themsevles on it.
Thank you for your review. I want to apologize for your experience.
Desert Wide Properties insist on a culture of strong customer service and performance, which should flow down from Ownership, to Management, to Staff. Historically, there may have been some staff that did not take this form of culture to heart, but rest assure, anything less than a conviction to superior customer service is not acceptable. We work diligently to monitor, through surveys and communication with our Owners and Tenants, to keep a thumb on how we are performing in general and intervene when necessary.We are not always perfect, but we try create more positive experiences than negative. We believe the fact that we come in contact or service hundred Owners and Tenants each year and there are only 13 comments on this website is indication of that intent.
Current management is very focused on improving the culture that you speak of and conveying that culture out to everyone the business comes in contact with.I want to thank you again for your feedback. We appreciate your it greatly.
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Apache Junction, Arizona
DESERT WIDE PROPERTIES FATAL MISTAKE
I think the employees of Desert Wide Properties must be overworked and underpaid. Their attitudes show it. You can bet that this trickles right on to the manager and the owners of the company (most likely stingy).
Every time I tried to speak to a property manager, I had been transferred to a new one. You know what that means "huge turn over" because the employees are not treated right. Employees do not leave a company when they are well compensated and treated fairly.
I don't blame the employees, I blame management. Very bad management. Hence, if you cannot manage your employees, you cannot manage properties.
BIG LOOSER!
By the time I left the company, I had gone through 6 managers and many mistakes because of it. That is too bad. I feel for the employees.
Desert Wide Properties appreciates your feedback. We are very concerned with our performance and how we provide customer service, to Owners, Tenants and even with our staff.
We hold our staff in the highest level of respect. We understand the concept that turn over, not only cost Desert Wide Properties money in training and productivity, but also creates a negative connotation with all those involved with our Company.You will on occasion, have staff that is not performing to the level of expectation, and unfortunately, in order to provide a greater level of service, you must eliminate that individual and start all over with a new Property Manager. This is done to improve service and not a result of poor management.In addition, Property Managers will be periodically caught in between a disgruntled Owner or Tenant (typically due to money), which can be both awkward and stressful.
Over a period of time, they elect to move on or relocate within Desert Wide Properties.We have great respect for our staff and their responsibilities, and do everything in our power to show them the appreciation daily.Again, thank you for your review. We always appreciate the feedback and will use it to continue to improve and grow.
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Thank you very much for the feedback. This information is valuable is Desert Wide Properties continuing to improve its training, as well as both the products and the services it provides.
Desert Wide Properties continues to take this type of information and review the facts and details surround it, then step back and assess what we could have done better. Regarding the hot water you referenced, in reading the notes and documentation, it does appear that due to the size of the expense and the extent of the repair (slab leak), we did make multiple attempts to contact the Owner of the property for both approval and additional funds. It is unfortunate, but you are correct, it took 8 days for the Owner to respond and remit the additional funds to make this repair. Since Desert Wide Properties is contracted by the Owner, we are sometimes at the mercy of the Owners and their responsiveness, as are the Tenants.
In addition, as a son of a Vietnam veteran who passed away just three years ago, as a direct result of his exposure to Agent Orange, I have a tremendous appreciation and respect for the services and sacrifices made by any armed forces member and their families.
Thank you to you and yours. I hope this helps explain some of the issues referenced in the review and if there is anything I can do to assist, or if you feel you need to express and positives or concerns, please feel free to contact me, Mark Wilkinson.