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Non-Responsive to Repair Needs

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Desert Coatings - Non-Responsive to Repair Needs
Desert Coatings - Non-Responsive to Repair Needs - Image 2
Desert Coatings - Non-Responsive to Repair Needs - Image 3
I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasnt there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was "okay," but there were some things I wasnt happy about. During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day. In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasnt smooth flat in the end. In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too. Fast forward to 2020-****, the crack reappeared and the paint began to crack and chip away again. I didnt call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response. In addition to the above there are a few spots here and there that I wasnt happy with under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didnt write a review at the time, because I just figured Id live with it as is, but now that I cant get a response from them, or have them come out to do the repair, Im writing a response now. I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if youre looking for a high-end finish. I have since read other reviews where they do not respond to follow-up calls for repairs when needed. I also just posted this same review on their Facebook page and discovered that my wife had already posted a review on their Facebook page. They responded to her post by saying that they had contacted me and told me that they would repair it for a fee, but I supposedly told them to have a Merry Christmas. They never contacted me. Straight up liars!
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Cons:
  • Unresponsive to repair needs
  • Sloppy work

Preferred solution: Just warning other people

User's recommendation: DO NOT USE - FAIR WORK AT BEST, LATER UNRESPONSIVE

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