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Rude unprofessional staff

This business doesn't deserve not even one star from me. I reached out to this clinic to become a new patient. I simply called to verify if my insurance was accepted and the representative that answered the phone cut me off while I was attempting to explain the type of insurance I had. While cut off I attempted to finish my sentence but the representative stated ma'am your going to listen to me". I couldn't believe her rudeness and replied are you serious? The representative the hung up on me, I called back immediately and was hung up on twice. I came to the office directly to make a complaint. And spoke with a office manager named Jennifer she sounded like the person who initially took my call but implied that anyone could've taken call. She was very defensive, and acted as if she didn't want to be bothered because I wasn't a patient. Jennifer never apologized once about the very poor service I received, was unsympathetic, and made excuses for their offices bad service and actually expected me to set up an appointment regardless of the terrible treatment I received from them. What I experienced was unnecessary l and preventable. I will never do business with this because they are clueless to what good service is and fail to make this value their customers.

User's recommendation: I do not recommend this business and they get zero stars from me.

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ID
#2302169 Review #2302169 is a subjective opinion of poster.
Location
Maitland, Florida
Preferred solution
Apology

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