Dermajuve

If you refuse a shipment e.g. 'return to sender', they will still charge you/not issue a refund even though they have received the product back, unopened.

My 'free' trial was started on Nov. 29 and it is now Jan. 28 and I have been charged nearly 400 for a product that is NOT AT ALL worth the price. They send no notice that the trial is expiring.

I was duped--totally my fault, and lesson LEARNED!

Don't do the same.

This group placed additional items on my trial order that I did not order.....I am contacting the Better Business Bureau about this scam.....I ordered a 4.95 trial and they hit my account for 99.00! This is fraud and I will seek prosecution immediately.....this cannot go without immediate action!!

I got suckered into a free trial by accidentally clicking on an ad on my phone. Went ahead and took the free trial bc it sounded interesting.

Now I regret it since I got charged $98.71 without my approval. My credit card company is treating it as fraud and has cancelled the card. Now I have to change my number and info on any auto-pay items I use it for, which is a hassle, but at least I am protected from any more charges from this scammer company. Beware of giving them any information and read the fine print, if you can find it.

I never saw anything that said I was signing up for a subscription. I have only been able to use the cream one time, so how would I know if I wanted to buy more???

SCAM ALERT SCAM ALERT SCAM ALERT SCAM ALERT SCAM ALERT

SCAM ALERT SCAM ALERT SCAM ALERT SCAM ALERT SCAM ALERT

On August 8, I too paid $5.00 shipping for a "FREE" 14 day trial of their 1 oz. Peptide cream. It arrived 8 days after I ordered. it. I marked the date on my calendar so that I would not forget to contact the company in time to cancel all future shipments and charges for this shipment. Today I got up and checked my e-mail and noticed I was overdrawn ($30.00 bank charge) . When I checked my account i saw that Dermajuve (which uses that name for their product because people will think it is part of the Juviderm product) and noticed that they had charged me $89.99. This in addition to the $5 I had already paid for which there were no credit given. I immediately called and was told me 14 day trial bean the day I ordered it and not when I received it on the 15th. How can a "FREE: 14 day trial begin when you don't even have the product to try for 8 days. And so the scam they run begins. She also told me that had I called the day before that I would have received the full amount refunded, That makes no sense because how would I know I would be charged before they actually charged me? Then I was offered a 35% refund. I was also told that if I accepted it I would not get any more of my money refunded. I asked to speak to a supervisor and was put on hold for 5 minutes. I told her before she put me on hold that I had to leave within the next ten minutes to take my son to work. She came back on the line and told me I would have to wait longer. I told her I could not. She then offered me her employee discount in addition to the 35% bring the amount refunded to $58.00 out of $95.00. She knew I couldn't wait so she credited my account and asked if she could help me further. I told her I still wanted a full refund. She said "no" that this was all I was ever going to receive..

What kind of company plays with the 14 "trail" period so a customer doesn't get the 14 day trial they are offered. What kind of company offers a partial refund and not a full refund.? Especially if a customer is a day late? They should have to remind you of the date you have to cancel since all that would take is a simple addition to their computer program that would send out an e-mail the day or two before? What kind of company allows it's employees to offer their own employee discount to be added to the 35% refund? What kind of company makes it so you cannot speak to a supervisor? . What kind of company uses pressure to get you to accept a partial refund? Obviously not a good company. Any company that relies on these tactics to make money is running scams and is making more money that way than with legitimate sales.

This should be against the law. I urge all of you who have had these problems to contact the Better Business Bureau of Central Florida and file a complaint as well as post on their Facebook page (and yours), post on Pissedcustomer.co, contact your credit card company and let them know of this type of practice and that they should not allow this to happen to their customers, and file a complaint with People Claim if you don't mind spending another $20.00. To me the $20.00 is worth it because if enough of us do all of these things the practices that this company uses will be outlawed and/or they will have to start giving full refunds. Fighting fire with fire and being the squeaky wheel are the only way to make this company stop using scam practices to sell their products. I am doing all. I truly hope that you are a woman who believes that only by posting and complaining will cause things to be changed, even outlawed maybe, so that this does not happen to other women. We are powerful enough to make them change in numbers!

I used this page with copy and paste to post on all of the other pages which makes it so much more simple. You can too!!

Was placed on auto ship for cream peptide complex by dermajuve and I only wanted a sample.. Now have 3 bottles charged 94.00 each and unable to return items .. What a scam that doesn't even work

Cindy Petronio 518-542****

I called today to talk to a representative about the DermaJuve Peptide Complex. All I got today was a recording giving me a cancellation confirmation 582-1****. I do like the product, but my face broke out the second day I used it. So as the container said I quit using it. I assumed I had 30 days to cancel if not satisfied. I was also informed via recorded message that I would be charged an additional $38.71 because I canceled. So I am requesting the charge be reversed from my MasterCard.

Respectfully,

Susan H.

1137 Old Farm Lane

Springfield, Ohio 45503

I ordered dermajuve peptides complex cream sample for $4.95 AND wAS charged another 89.95 14 days later. They did not say there was a trial period.

I want my money back. I have not used the cream and will return it for a full refund.

Scamed...i ordered the pay shipping only ..I noticed this and cancelled my account. They say they are still going to bill my card another 38 dollars!!! I do now want the *** product.and I do not want to give them my money!!

They need to contact me stating they will not bill me!!!!!

As everyone else this awful company scammed me where it hurts! After paying $4.95 for a "sample" they charged my account for $89.95.

This was after calling twice, as they hung up on me the first time, they assured a refund as we spoke. After waiting four days, the refund of $13.98 was in my account. Needless to say, I called again, and after three more hang ups finally talked to a "representive". He gave an address to send back the sample.

As of yet it is not in the mail, but will be today.I am a grandmother of six on a fixed income. Isn't there any way we can get our full refund back?

This place should be extremly wealthy by now because of people like us! The address given is Dermajuve, 948 symphony Boulivard (sp) Apollo Beach, Florida 32572

I ordered a free trial for $4.95 shipping. No where did I read 14 cancellation policy.

I see my account has been deducted by $89 dollars! I am furious, and want my money back in my account. this is an out and out scam!

the website did not reveal there was a 14 day cancellation, there was nothing by email or phone. so, I called and cancelled by phone by pressing a number, but did not get a person to speak to.

I am retired and will not be taken advantage of a low life company scamming people! I'm sure there are many other furious customers.