Derek Lam
Derek Lam Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Derek Lam has a 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied, recent recommendations include Buyer Beware and Bad customer service. Rating distribution shows unfavorable feedback and no positive segment. Reviewers value Discounts and Special Offers and Website but report issues with customer service, exchange, refund and cancellation policy and high price level.
Key Takeaways for Future Customers
- Check Derek Lam reviews and recent buyer feedback before purchase.
- Expect limited phone support; use email and document billing or order details.
- Watch for problems with exchanges and refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and lack of phone support.
- Refunds and billing disputes reported; some needed credit card claims to resolve.
- Shipping updates and order fulfillment problems, including returned packages.
Positive Feedback
Some customers praise discounts, special offers and the website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Derek Lam has a 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied, recent recommendations include Buyer Beware and Bad customer service. Rating distribution shows unfavorable feedback and no positive segment. Reviewers value Discounts and Special Offers and Website but report issues with customer service, exchange, refund and cancellation policy and high price level.
Key Takeaways for Future Customers
- Check Derek Lam reviews and recent buyer feedback before purchase.
- Expect limited phone support; use email and document billing or order details.
- Watch for problems with exchanges and refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and lack of phone support.
- Refunds and billing disputes reported; some needed credit card claims to resolve.
- Shipping updates and order fulfillment problems, including returned packages.
Positive Feedback
Some customers praise discounts, special offers and the website experience.
Washington, District Of Columbia
I expect support by customer service
- - Change size from 0 to 2 for order DL-61057 (UWZUF8WNY).
- - Online order for Derek Lam IO Crosby.
- - Previously bought grey skirt last year.
I just bought a skirt confirmation # UWZUF8WNY, order DL-61057, but I made a mistake ordering size 0 instead of size 2. I bought it online at Derek LAM IO Crosby.
I love this skirt so much that I bought grey last year. Please can you change my skirt and ship size 2 instead of 0?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tucson, Arizona
Warn others
- - Pre-ordered a blazer; charged for it, with a Dec 4 ship date.
- - No phone number; emails received generic responses and requests not to double message.
I pre-ordered a womans blazer in early November and Derek Lam charged me for it. They said it would ship around December 4.
I didnt receive any updates or notifications, so I started following up with them on December 10. There is no phone number. It is disconnected. I sent several emails, and I would get responses saying please dont double message.
Finally, when I threatened to contact my credit card company, I received an auto generated email saying were sorry and were looking into it for you and will get back to you ASAP. No phone number, no persons name. Then they sent me a survey asking me how my customer service experience was, which I rate a one because I havent received any customer service. I never received an update from them and I continued to send emails asking for an update.
I just contacted my credit card company, showed them details and got my Credit card credited. When I started contacting them, the blazer was available online.
I feel they are fraudulent and if the consumer isnt proactivein following up theyll keep your money and you wont receive the product. Buyer beware!
User's recommendation: Buyer Beware
Product not the same fragrance since moving to MT
I really dont know! Wowed by the fragrance (in store purchase) in Houston, relocated to MT (on line purchase) fragrance is a big ton of nothingness!
User's recommendation: no clue what would give anyone else a different outcome.
Apple pay did not give chance to enter discount code
Wrong number. Please do not send me information now that I have supplied you with email and phone for no reason. Now I am even more pissed
Package returned
- - Vacation hold placed; FedEx refused delivery and returned the package to the seller.
- - Asked Derek Lam for a refund; no reply yet.
I placed a vacation hold as I was out of town and Fedex refused to give me my package and returned the package back to the seller. I have been trying to contact Derek Lam for a refund and havent got any response.
Preferred solution: Full refund
User's recommendation: Bad customer service
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