DependaCoat
DependaCoat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DependaCoat has a 1.0 star rating and consumers are mostly dissatisfied, per DependaCoat reviews.
Positive Feedback
None highlighted in the single review; no successful outcomes or satisfactory follow-up reported.
Negative Feedback / Risk Areas
- Repeated roof repair failures and ongoing leaking after service.
- Alleged refusal to honor warranty and requirement to pay for additional work.
- Poor customer service response and abrupt communication from company rep.
- Unclear permit handling and documentation for roof repair work.
Key Takeaways for Future Customers
- Check DependaCoat reviews and customer complaints before hiring for roof repair.
- Get written warranty and permit confirmations and clarify refund or repair obligations in advance.
- Document issues and communications; escalate if customer service is unresponsive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DependaCoat has a 1.0 star rating and consumers are mostly dissatisfied, per DependaCoat reviews.
Positive Feedback
None highlighted in the single review; no successful outcomes or satisfactory follow-up reported.
Negative Feedback / Risk Areas
- Repeated roof repair failures and ongoing leaking after service.
- Alleged refusal to honor warranty and requirement to pay for additional work.
- Poor customer service response and abrupt communication from company rep.
- Unclear permit handling and documentation for roof repair work.
Key Takeaways for Future Customers
- Check DependaCoat reviews and customer complaints before hiring for roof repair.
- Get written warranty and permit confirmations and clarify refund or repair obligations in advance.
- Document issues and communications; escalate if customer service is unresponsive.
Turn one complaint into a collective action
Evans, Georgia
Poor work product and refusal to repair
- - Roof leaks persist; daylight is visible through the roof.
- - He says we must pay again for a repair, despite warranty paperwork.
This company made repairs to my roof that to date has not resolve the original leaking issues.
I called Mr Paul Francis on April 3, 2019 and left a message stating the roof was leaking. I received no response.
I called again on April 10, 2019 from a different number and left a vague message. Mr Paul Francis call back right away this time. I told him my name and said that the work performed on the roof of my home was still leaking in some of the original places. We are now starting the renovations to the house.
I can actually see daylight through the roof. He told me to take pictures and sent it to him. I asked that he come out to see the extent of the problem himself. That way he could get the best prospective of the situation.
Mr Paul Francis said if they came out I would have to pay again. I asked about the warranty of service we were provided. He stated despite what we may have paid. We would be required to pay for a roof repair again.
I stated we were given warranty paperwork. He told me to read it. One of the warranty paperwork states it is fifty years. I asked once again for him to just come out to see the issues.
I then asked if his company had pulled a permit for the roof work. He stated if the city comes out and see them working, they would then go pull a permit. He said he could not say one way or the other if a permit was pulled for my roof repair.
He then stated some people are just a problem and I was a problem. He told me I should contact his lawyer then hung-up the phone before providing his attorney's information.
Preferred solution: Price reduction
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