Dependable Auto Move Reviews

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matt driver phone william car santinello date vehicle business blair
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Anything but dependable

Carrier never arrived and was unresponsive the day of pick up, called the next day and wouldn't accommodate requested pick up location even though it was from the same distance they were coming from. After they picked up the car they were unresponsive for ETA's, car was scheduled to be delivered on Tuesday but did not arrive until Friday. Multiple lies and excuses from the carrier (supposedly had three different flat tires, one of the cars would not start, broken air bag, could not answer phone because they were in the hospital, etc..)
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ID
#1625621 Review #1625621 is a subjective opinion of poster.
Location
Enterprise, Alabama
New Reviewer

Great Experience

William was great. They definitely informed you of the process and to be aware of scammers. The process was smooth and painless and vehicle arrived with no issues.
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ID
#1584021 Review #1584021 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Reason of review
Good customer service
New Reviewer

Great Work from everyone at dependable

The representatives I worked with were great , the main one Matt was able to guide me and explain with transparency exactly how the driver was assigned and how the process work , I really appreciate them taking the time to do so .
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ID
#1567807 Review #1567807 is a subjective opinion of poster.
Location
Copacabana, Antioquia
Pros
  • Everyone was great
  • Matt
  • Customer service
Reason of review
Good customer service

Horrible experience. Stay away. Dishonest. Scam.

Scheduled shipment of vehicle with Matt Santinello. Week before no word from them, day befor no word, day of no word. I called them all week trying to get driver info. They NEVER secured driver and led me to believe the driver would be at my home on time. They lowball price and try to up it later. Dishonest, liars, pros at deceit. Stay away.
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1 comment
#1613567

dependable auto move truly sux *** they never secured a driver for me but charged me $100 for not meeting their imaginary driver at my home. They are an example of why people think Americans are lazy, bad people. You would do better just placing a brick on your accelerator and hoping for the best.

ID
#1332998 Review #1332998 is a subjective opinion of poster.
New Reviewer

NOT dependable auto move

I hired Dependable Auto Move, LLC to transport 2 vehicles from the east coast to the west coast on the 15th of May. Matt agreed to that date. I flew from Washington State to North Carolina and drove 430 miles specially for this transport. On the 15th of May, no one came nor called the 2 phone numbers I gave to Matt. He texted and emailed me on the 17th to say the driver was trying to get in contact with me but had to leave with another load. Matt then asked if we could we set up another time. I gave him the 20th and 21st of May and he again failed. He failed to call and he failed to text, I had to call him for an update on whether he found a driver. Getting ready for another deployment, I had to leave my car on the east coast and fly back to the west coast, still willing to work with Matt at Dependable Auto Move. I texted him on the 22nd of May stating “ if I cannot find someone to pass along my car by the week’s end, give me a refund”. He immediately issues a refund. I asked for a refund on the 23rd of May and he stated he had already refunded $100 but he owed the driver, that never came or called, $100 for the dry run. The apologies I received from Matt on behalf of Un-Dependable Auto Move were drenched in blame. I can care less about the $100 they stole from me, but I do care that I planned this trip, paid $2800 to fly my family to the East coast to hand over my cars and they had the nerve to blame me for their mistakes. I bought a cell phone specifically for this transaction and Matt called it once on the 20th of April when Dependable Auto Move was trying to get my business. If you deal with this company make sure your phone has detailed billing, record every call between you two, and be extremely flexible. If you’ve been screwed by these guys already contact the Office of the Attorney General; Utah State Capitol Complex; 350 North State Street Suite 230 or call 1-80*-244-****. https://attorneygeneral.utah.gov/contact-us You can also utilize the BBB at, BBB 3703 W 6200 S Salt Lake City, UT 84129 Phone: (801) 892-**** Fax: (801) 892-**** Email: info@***.bbb.org URL: http://www.utah.bbb.org
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1 comment
#1613568

dependable auto move truly sux *** they never secured a driver for me but charged me $100 for not meeting their imaginary driver at my home. They are an example of why people think Americans are lazy, bad people.

You would do better just placing a brick on your accelerator and hoping for the best. Matt you can eat a D you lying turd goblin

ID
#1271160 Review #1271160 is a subjective opinion of poster.
Location
Nephi, Utah
Service
Dependable Auto Move Vehicle Transportation Service
Pros
  • Phony price matt quoted
Cons
  • Matt chose to blame me not his driver for leaving my cars
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3500
Preferred solution
Full refund

The Worst so called company

Do NOT use these scam artists. Promised a pickup date, missed deadline and said truck broke down. Not so "dependable".. "Matt" stated that the axle on the truck was broke and needed repair. Then we asked to cancel our truck due to expired time frame and he challenged us to do so. I hope that no has to deal with these fools like we had too. Moving is stressful enough but to deal with people like this is over the top. Saving money is a good thing but not getting enough quotes and going with the cheapest option is not always the best solution.
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ID
#1051602 Review #1051602 is a subjective opinion of poster.
Service
Dependable Auto Move Transportation Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Unprofessional

They will not stop emailing me. They have been vulgar, belligerent, name calling, etc. I have unsubscribed and ask them to stop emailing me several times. They keep coming in, each one worse than before. Matt is VERY unprofessional! Worst company I have ever dealt with in all my years. This business is run from his HOUSE and if you check around you will find NOTHING but bad reviews on this guy and his shady fly by night company. Its a wonder he is still in business and no one has had him shut down. NEVER deal with these people, its a joke! He is a BROKER that posts to Central Dispatch, he doesn't do anything for you but sub out to the lowest bidder so he can get more of your money.
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ID
#1047976 Review #1047976 is a subjective opinion of poster.
Service
Dependable Auto Move Customer Care
Reason of review
Poor customer service
Preferred solution
NO MORE CONTACT

Stay away from these guys

Total shell game. High pressure sale, then they hand off to bulk transporter. No tracking info and terrible communication. Car arrived ~30 days later. They promised a week and charged extra for expedited service. Not a company you want to deal with. My experience was very similar to others: I cannot say a single positive word about this company.Matt Santinello promised a pickup date of 1/24/17. That did not happen and he assured me the driver was on his way. He promised to call me right back and to date I have not heard a word from him. I called the direct number and William Blair assured me that was not how they do business and "looked it up" while I waited. He told me that a driver was assigned but had not checked in recently and he would call me within the hour with the drivers phone number. Days later, I'm still waiting and they will not answer my phone calls. They are aware that the vehicle was purchased from a federal agency and I am dealing with a strict time limit to remove the vehicle from their property. I am now subject to daily fees. I cannot comprehend how a company can be so universally disreputable and dishonest with their customers. Would I recommend them? *** no! William actually told me that Matt had misinformed me and a driver was never assigned. He then went as far as asking me to pay an additional $50 and would call me right back. Again, that was several days ago. It is apparent that this is their normal business practice and have no problem lying to get your credit card number. What a nightmare! My advice; AVOID THEM AT ALL COSTS. DEPENDABLE AUTO MOVE? Absolutely not. As you all know, I cannot even hire another company because my name and location are in the nation wide "system", so nobody else will even talk to me unless I can get "off the board". I CANNOT STAND LIARS!Dennis Fitzpatrick Raleigh, NC Review about: Auto Shippers Based In Nephi Utah. I liked: Promised prompt service. I didn't like: Did not pick up my vehicle as promised and wil not rturn o, Did not pick up my vehicle as promised and will not respond.
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ID
#1030256 Review #1030256 is a subjective opinion of poster.
Service
Dependable Auto Move Customer Care
Reason of review
Poor customer service
New Reviewer

Vehicle not picked up as promised - Now won't answer my calls.

I cannot say a single positive word about this company. Matt Santinello promised a pickup date of 1/24/17. That did not happen and he assured me the driver was on his way. He promised to call me right back and to date I have not heard a word from him. I called the direct number and William Blair assured me that was not how they do business and "looked it up" while I waited. He told me that a driver was assigned but had not checked in recently and he would call me within the hour with the drivers phone number. Days later, I'm still waiting and they will not answer my phone calls. They are aware that the vehicle was purchased from a federal agency and I am dealing with a strict time limit to remove the vehicle from their property. I am now subject to daily fees. I cannot comprehend how a company can be so universally disreputable and dishonest with their customers. Would I recommend them? *** no! William actually told me that Matt had misinformed me and a driver was never assigned. He then went as far as asking me to pay an additional $50 and would call me right back. Again, that was several days ago. It is apparent that this is their normal business practice and have no problem lying to get your credit card number. What a nightmare! My advice; AVOID THEM AT ALL COSTS. DEPENDABLE AUTO MOVE? Absolutely not. As you all know, I cannot even hire another company because my name and location are in the nation wide "system", so nobody else will even talk to me unless I can get "off the board". I CANNOT STAND LIARS! Dennis Fitzpatrick Raleigh, NC
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ID
#998889 Review #998889 is a subjective opinion of poster.
Service
Dependable Auto Move Customer Care
Pros
  • Promised prompt service
Cons
  • Did not pick up my vehicle as promised and will not respond
  • Did not pick up my vehicle as promised and wil not rturn o
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
New Reviewer

Promised refund, then reneged! Shady as ***

Dealt with William Blair to ship my car from NYC to Miami. The driver they (DAM) contracted with called the night before to say he would pick up the car around 11am, I reminded him I was an hour away from the parking garage and would need a phone call when he was an hour out. (So, should hear from him by 10a) At 11:30 am, I called the driver, he was still an hour or 2 away. At 2:10, I called William telling him of my frustration and had him call the driver. At 2:30, I call the driver again, asking him where he was. He now says that he is on his way to Queens and won't be to my parking garage in Manhattan for an hour and one half or so. At 2:40, I called William again, "You never called the driver did you", no, he hadn't gotten to it yet. Meanwhile, a driver from a second company calls me, he's 45 minutes from the parking garage. Another transport company, had mistakenly let my quote be booked without confirmation or payment information from me. I call William and tell him I have no idea when his driver is really going to show, and I have a truck that will actually be able to pick my car up within the hour. I ask William for a refund. He says yes, mentioning it may take a day or so to process. I firm up details with the other transport company before heading to the garage. On my way out I call William again to ask for an email confirmation of my refund, my gut telling me I needed this in writing, my guy also told me to record the conversation. Matt Santinello answers the phone, I tell him I need to speak to William about a time sensitive situation. He is unable to find William, but could he, Matt, help. I tell him my story and that I want email confirmation of my refund. He says I should have it within an half hour. I head to the subway. 45 minutes later, as I walk to the garage, I call William again, where was my email confirmation? It was forthcoming he said. (Also recorded.) The new driver is waiting for me at the garage. The car is quickly inspected and loaded. All is good, until 20 minutes later when I get an email from Matt denying my refund. (Once he knew from their database, that my car was picked up by the other carrier.) Phone calls only get me the verbal runaround. Shady and Deceitful Auto Move (Not even Movers, just move ... should have been my first clue!) Have a lawyer in the family, so am pursuing legal action as well as disputing the charge. Phone recordings will come in handy. Avoid. Avoid. Avoid
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ID
#945382 Review #945382 is a subjective opinion of poster.
Location
New York, New York
Service
Dependable Auto Move Customer Care
Cons
  • Being cheated and lied to
  • Being given the runaround
Reason of review
Lying representatives
Loss
$550
Preferred solution
Full refund

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