Department Of Homeland Security
Department Of Homeland Security Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Department Of Homeland Security reviews show a 1.1 star rating from 3 customers. Consumers are mostly dissatisfied with Global Entry delays, high price level, website and customer service issues, and frequent refund requests.
Key Takeaways for Future Customers
- Expect long Global Entry processing and limited appointment availability.
- Watch for 3rd party billing and hidden fees on ESTA and seek a refund if charged incorrectly.
- Customer service and website support may be unresponsive; plan accordingly.
Negative Feedback / Risk Areas
- Overcharging by third parties and unclear billing practices.
- Invasion of privacy claims and complaints about mail handling.
- Poor customer service, no refunds, and long delays completing enrollment.
Positive Feedback
Application is easy to apply online.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Department Of Homeland Security reviews show a 1.1 star rating from 3 customers. Consumers are mostly dissatisfied with Global Entry delays, high price level, website and customer service issues, and frequent refund requests.
Key Takeaways for Future Customers
- Expect long Global Entry processing and limited appointment availability.
- Watch for 3rd party billing and hidden fees on ESTA and seek a refund if charged incorrectly.
- Customer service and website support may be unresponsive; plan accordingly.
Negative Feedback / Risk Areas
- Overcharging by third parties and unclear billing practices.
- Invasion of privacy claims and complaints about mail handling.
- Poor customer service, no refunds, and long delays completing enrollment.
Positive Feedback
Application is easy to apply online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
GLOBAL ENTRY FIASCO
Nada, zip, just want my friggin money back for wasting it on HLS for a falsely construed process they are too lazy to clean up!
I already got a lame letter and no help from DHS! They need to stop making promises and services they cannot meet.
User's recommendation: Talk to your Senator or House Rep in congress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGlobal Entry is a rip off!
- - I paid $100 online for Global Entry.
- - Denver appointment 300 miles away; no slots for months.
- - Eight months in, still not registered.
As I planned a trip overseas I thought Global Entry would be beneficial. I signed up online and paid $100.
I was told I would have to make an appt. at a Regional Airport (Denver) 300 miles away. No appts. open for months.
Then I was told I could do it easliy on return to the US in Customs (Chicago) but they only snapped my picture and hustled me along. No one was helpful and pushed me through.. still no GE registration and cannot travel 300 miles for appt. to finish this.
It has been 8 months since application. This is a worthless venture, do not waste your money, they have NOT got this figured out!
Preferred solution: Full refund
User's recommendation: Skip Global Entry
BEWARE! Using 3rd-party companies that overcharge with hidden fees!
- - ESTA for my wife on the official site costs $14.
- - A $104 bank fee and a $90 third-party charge.
- - Refunds are not issued; the reviewer calls it a scam.
I applied for an ESTA application for my Japanese wife to visit Guam. I applied through their official government website.
The fee is $14USD for the application.
Once my wife's application was confirmed, there was a bank fee of $104USD directly from my account (that was only listed on their official website).
A 3rd party called "eVisaprocessing" charges $90 for an application that costs $14. Total scam that cannot be traced.
ESTA site repeatedly posts about not using 3rd parties (I used their official government website) and to watch out for scam sites. They also make it very apparent that NO REFUNDS will be given regardless of a successful or failed application.
They KNOW about this problem!
They either have a hacked payment service that allows "eVisaprocessing" to grossly overcharge customers or they have a deal with them. They deny all accountability throughout their site and know that this is a huge problem.
- Easy to apply online
- Uses a 3rd party company that overcharges without your knowledge
Preferred solution: Full refund
Dallas, Texas
HOMELAND SECURITY SLIT AND READ MAIL SNOOP PROGRAMS
- - Mail is opened and read, then taped shut and sent weeks later.
- - It wastes taxpayer money by reading public mail.
THESE LAZY BUREAUCRATS OPEN YOUR MAIL AND READ IT FOR NO REASON, THEN TAPE IT SHUT AND SEND IT TO YOU WEEKS LATER. THEY ARE WASTING TAXPAYER MONIES SITTING IN THE OFFICE, READING THE PUBLIC MAIL FOR NO REASON.
THESE TAXPAYER LOOTING THIEVES DONT HAVE ONE CLUE AS TO WHAT OR WHO THEY ARE LOOKING FOR. GO GET A REAL JOB AND WORK FOR A LIVING. ALL MY MAIL IS SLIT OPEN AND READ, TAPED SHUT WITH SCOTCH TAPE I PAID FOR WITH MY TAX DOLLARS.
THESE FOOLS COULD NOT HOLD A REAL JOB IF THEIR LIVES DEPENDED UPON IT. WORTHLESS IDIOTS STEALING TAX DOLLARS.
- Invasion of privacy
Preferred solution: Full refund
Companies Similar to Department Of Homeland Security
US Customs and Border Pro...
“Called to ask some questions on Brokers license. On hold for 1:28 minutes when this young lady answered....“
United States Citizenship...
“Greetings! My application/petition has been approved but I was told that I submitted the incorrect fee...“
Transportation Security A...
“Disguised with automated system.Cannot get information from actual person. Waste of time. TSA...“
US Immigration And Custom...
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Call your Senator, hah, tried that, my Senator Hickenlooper would NOT return my calls.So good luck, they are worthless.
Thanks I'll do that maybe it'll help