New Reviewer

Full shipment made after payment withdrawn

Troy Reynolds was helpful in ordering cctv home system, but shipped only wires and basic equipment for installing. Shipping of the 9 all weather vandal resistant cameras was delayed for almost 30-days. Emails and calls were ignored. I called my credit card company and had payment to Troy's bank recalled. At that point Troy was very cooperative in seeking payment restored. I told him that I would, acting on instructions from my credit card company, release payment only upon receipt and verification of condition of the cameras. The cameras arrived and I called for the release of funds. The release took about 7-days and I got calls of complaint from Troy until he got his money. I sent one camera back for warranty work and 8-months later have heard nothing and believe I have lost that camera.
View full review
ID
#403149 Review #403149 is a subjective opinion of poster.
Location
San Jose, California
Loss
$135
New Reviewer

No Product and Non-Responsive

Purchased Cable Splitters back in Jan 2013, and received one email confirming this purchase and would send out a second notice to confirm processing. I have never gotten a second email or shipping notice or phone call. I've left emails, voice-mails, but no one ever returned my messages. I had to cancel my order and make sure they did not charge my credit card. I have also called back and the phone is now out of service. I suspect they are now defunct but the website still works. Worst is they are listed with Pronto Certified Store, Manta Member, Upfront Merchant and a Member of Merchant Circle. Are these legitimate businesses? Do they check their members?
View full review
ID
#386282 Review #386282 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$33

Product was not shipped

"Worst online company I have dealt with. Placed order on 12/22. Only one email on 12/24 saying item had shipped. Had to cancel order on 01/05 as had not received yet. Watch shipping charges, checked USPS delivery @ $2.90, they charged me $10.09. No communication from company, no response to my emails, just a very bad company to deal with, will NEVER order from this company again. I have received a refund but only because I paid through Amazon and they handled the refund. Thank you Amazon. Again, I would not deal with this company again, they are giving good online companys a bad name"
View full review
ID
#373511 Review #373511 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Denver Security Group-Bilked Us of $4440.48

Update by user Jan 31, 2013

1/30/13 We were awarded a Judgement for $5000 for a no show in Jefferson Cty Courts Golden, CO. Spoke to Jefferson Cty DA office & they may open an investigation--We need more people & companies with this simular problem no matter how much money is lost to stop Denver Security Group/Troy Reynolds--Anyone please feel free to contact me either through email--lockandroll@***.net or (845) 858-****.

We can not let this unprofessional business continue--if we ban together we maybe able to get a class action suit in the works! Beware of Lakewood Security Cameras also--same person & company--you will be directed to Denver Security Group!

Update by user Dec 11, 2012

Update--12/11/12 Mr Troy Reynolds/Denver Security Group only responds to LEGAL ACTION--Small Claims Complaint has been filed & scheduled for Jan. 30, 2013--From NY this is going to be a very expensive collection--he will be responsible for all incurred expenses, court costs,etc.

Only thing we have heard from him in November was \"sorry\"! Hope some of you have had better luck or at least followed our lead!

Update by user Nov 21, 2012

1. Written by LockRollSSInc on November 21, 2012 from rochester, new york, US

Hi All--This is an UPDATE:

Still haven\'t heard or received a REFUND from Troy Reynolds/Denver Security Group! Yet he continues to do business, sending out emails for Sales & Discounts!Using all the excuses in the book ie: the check is in the mail,you will have the equipment by Tuesday if not before,but \"Fire in the warehouse\"--that\'s a new one! If Troy Reynolds/Denver Security Group has a warehouse-HE USED OUR MONEY to get it!!!!! Currently, IC3.gov form filed (FBI Fraud Dept), PLEASE take the time to file online with Greater Denver Attorney General office,& online www.ic3.gov & continue to get the word out--He needs to be stopped--IT IS FRAUD no matter which way you look at it!!!!!!

Original review posted by user Oct 23, 2012
DSG dba Denver Security Group history--since 2008 this CCTV company was based in Long Island,NY under the names of TTI-Plus, T-Tronics & A1-Security Corp to name a few--October 2011 the proprietor, Troy Reynolds left NY, company & family to Littleton CO--setting up yet another CCTV business as DSG--then went to DSG dba Denver Security Group! Adding & deleting several email & phone numbers over a period of a year (10/11-10/12). On July 3,2012 we placed & sent a company check ($4440.48)for a surveillance package to Troy Reynolds/Denver Security Group--he received it on July 9th, deposited it into his account & that's when he started ignoring all request for equipment--contracting him via email & phone all went to limbo land of non-response! One or two brief emails received (all documented) "You should have it by Tuesday" the old check is in the mail scenario! We finally contacted our attorney--advised to start filing w/FTC, BBB,Attorney General Office,FBI (because it is Internet fraud) etc. BBB complaint produced one response from his company--equivalent to the check is in the mail--there are more of us out there with the same problem with this company (5 BBB complaints)--Money doesn't grow on trees and with the economy the way it is when we purchase something it is because we need it--not just want it or have money to throw away. We do not need someone like Troy Reynolds/Denver Security Group living comfortable on our money--especially in another state where he feels he is safe from the long arms of the law! Any one or company who changes email, phone #'s or addresses as much as he has in 4.5 yrs is hiding something. He has done this scamming before & will continue to if not stopped. We are one company & we are trying to stop him-but we can't do it alone. He has had several complaints against him in NY & CO that are unresolved! So lets join forces!
View full review
3 comments
#571988

Hi All--This is an UPDATE:

Still haven't heard or received a REFUND from Troy Reynolds/Denver Security Group! Yet he continues to do business, sending out emails for Sales & Discounts!Using all the excuses in the book ie: the check is in the mail,you will have the equipment by Tuesday if not before,but "Fire in the warehouse"--that's a new one!

If Troy Reynolds/Denver Security Group has a warehouse-HE USED OUR MONEY to get it!!!!!

Currently, IC3.gov form filed (FBI Fraud Dept, PLEASE take the time to file online with Greater Denver Attorney General office,& online www.ic3.gov & continue to get the word out--He needs to be stopped--IT IS FRAUD no matter which way you look at it!!!!!! :?

#571883

I'm having the same problem. I got an email saying they had a fire in their warehouse. Haven't heard anything else in 1 month.

#559965

Going through similar process. Filed complaint with Boulder/Denver BBB.

They are getting the "check is in the mail response". I fortunately paid with a CC and they are investigation.

View more comments (2)
ID
#353517 Review #353517 is a subjective opinion of poster.
Location
Chantilly, Virginia
Loss
$4440

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article