My wife called to schedule the appointment. She spoke with the secretary and provided all of our insurance information. The secretary noted all of the information, confirmed the appointment and acknowledged that everything was all set...there was no mention of Megan Shiga not accepting our dental insurance. My wife showed up for her appointment a few days later. It was not an urgent or critical appointment. Megan Shiga's secretary had my wife fill out paperwork and she made a copy of our insurance card. The general cleaning and exam went without issue. Dr Megan Shiga appears young and just starting out. There were no complaints about her basic dental exam and cleaning skills. However, a week or two after the exam we received a bill for the full amount...there was no full/partial payment applied to our insurance. My wife called to clarify. The same secretary who fielded the initial call (who inquired about insurance and set an appointment), and the same secretary who made copies of insurance cards and who booked the appointment, was the same secretary who notified my wife that, "oh, we don't take the insurance.". At the time we wanted to support a young, new dentist to Chagrin such as Megan. But her staff: - Lied about accepting insurance - they reviewed the information over the phone - Scheduled an appointment - Made copies of the insurance cards - Smiled the whole time...never once said we don't accept your insurance program - Waited until services had been performed and sent an invoice weeks later. Megan Shiga has a staff that is headed by a secretary who is not competent at her job. Megan Shiga's secretary provided false information over the phone (she reviewed insurance information and set an appointment), and she provided false information as the time of appointment (she made copies of insurance cards and said "you're all good"). Megan Shiga may not accept our insurance. Apparently she does not. This is something that should have been explained by her secretary. On two occasions - 1) the scheduling of the appointment and 2) the actual appointment - the secretary was presented with insurance information. This is the same secretary who informed us when we called to inquire about the bill that, "oh, we don't accept that insurance" I'm not commenting on Megan Shiga's dentistry skills. But, from my family's personal experience she seems to be using aggressive and misleading tactics from her staff to secure new clients. I'm sure that's challenging for a new, young dentist such as Megan Shiga to succeed and grow a client base...but if her staff is using exploitative practices that is a direct representation on her.