Horrible Dental Office Experience
I applied to Dr. Ross Koeppen's office, The Dental Studio at 1671 Main St. Ste. B, Buda, TX. 78610. I went in to have a repair done and at the exam a repair could not be done so I had to have a bridge with a tooth removed and two crowns installed which still leaves me with a tooth missing in this area ! The dental tech, a Hispanic man, that assists Dr. Koeppen was very rough with my teeth, and generally uncaring as to the pain he was causing me and nicked my gum area with a drill/burring tool causing my gum area to bleed. Then he applied a compound to cover my teeth after the mold was made for my crowns. The material "popped off" after two days and I had to go back for more of the same application. Then a day later that came off as well! I decided to wait the two days more to get my crowns installed and when I arrived at the office was told "they were not ready" after 2 weeks of waiting for 2 crowns!! Dr. Koeppen phoned the lab and they had them there within 30 minutes!! My question is why were they ready after the call and not when promised?? The when I got my partial with two teeth back that wrap around the anchor teeth on being the new crown, I discovered the Dental Lab had broken off one of the connecting wires that wrap around one tooth! Dr. Koeppen's reply was, "oh well this makes it better because the wire that wraps around can loosen the crown"!! This is the biggest bunch of "Hog Wash" I have ever heard! Does he think I'm a fool or just off the Babana Boat?? Also I asked the Dental Assistant why he didn't apply a temporary metal crown until my crowns were ready. He told me , " oh we only do that on childrens teeth"! Another bunch of "Hog Wash"! I've been in and out of Dental Chairs all my life and have always had the Dentist apply temporary metal crowns until I received the permanent ones. All in all I was lied to, deceived, went through sub standard work from the Dental Assistant and not only that the Insurance Receptionist was trying to rush me into having my teeth cleaned to get another $400 !! I told her, "don't call me I'll call you"!! All in all, I would recommend NOT using this dentist and to run if approached by his staff!! All in all, my visit was a nightmare!! Thank you
Dental Studio Ross Koeppen Dental Crown Service
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