Anonymous
map-marker Coopersburg, Pennsylvania

Poor service all the way around

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I work for a small foster care agency and I often have to use Dental Dreams as there are not other dentists around the foster homes that accept their insurances. Recently I scheduled a young man in your Reading, PA. When he arrived for his appointment you refused to see him stating that you do not have his insurance information. This was despite the fact that you saw him just 6 months prior and you had his insurance information at that time. When this was reported to me I tried to call the office to clarify but nobody ever and I mean nobody ever answers the phones at the Reading office. Finally I emailed as I had the email information from when I emailed you his information and I am waiting to hear but I believe I will never hear back.
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User's recommendation: Go anywhere else if you can

Anonymous
map-marker Flint, Michigan

Robert Mingle, Sup (Flint, MI)-FOUL DISPOSITION/RUDENESS

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Last week-week in a half, I scheduled a New Patient appointment with the Clio/Pierson Rd Ofc for today, 7/29/21 @ 9a. I called prior to business hours (left VM) as well as after business was opened to postpone my appointment due to stomach discomfort. Robert Mingle, Sup, answered &;;;;;;;;;;;;; immediately after I informed him that I needed to postpone (not able to tell stomach reason) he scolded me saying"next time be on time for YOUR appointment" like he was talking to a child. I NEVER walked in this place of business not have I met him but THAT WOULD BE A NEVER THANKS TO him. >m n>. appointmennonet
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User's recommendation: NO/NEVER

Emily R Goi

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Verified Reviewer
| map-marker Machesney Park, Illinois

My dentures look like mouse teeth

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I go in for my fitting of my new dentures and no joke my teeth look like mouse teeth like the dumb hillbilly fake teeth you put in
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Pros:
  • Get u right in
Cons:
  • There dentures suck i want the old company that they use to use

Preferred solution: Let the company propose a solution

Tiffany H Bja
map-marker Philadelphia, Pennsylvania

Refund

A representative called my phone one time and left a message to dial the main number.. every time u call the line it says mailbox is full, they didnt leave any specific department/extension and when u go thru the phone tree, it takes u back to the main message that mailbox is full, I have been trying to get a refund for almost 7 months and this is utterly ridiculous.
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Loss:
$41
Pros:
  • Takes all insurance
Cons:
  • Long wait times

Preferred solution: Full refund

User's recommendation: Don’t Use Dental Dreams

Laura V Dhl
map-marker Melrose Park, Illinois

Complaint

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I had a 12pm appointment and wasn't taken until 1pm. Had a bad cleaning job. Want even given a fluoride treatment afterwards. Usually I have at previous dental visits. While I was waiting never once did I see them check patients temperatures or ask any Covid questions as they have at other doctors offices. I voiced my dissatisfaction to the dentist of how Iong I waited to be seen with an appointment and the lame excuse I was given by their supervisor. She apologized but was "a matter of fact" attitude. Beware of this dental group. Definitely not worth the wait.
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Preferred solution: Full refund

User's recommendation: Absolutely not.

1 comment
Guest

No refund. You received the service. What’s wrong with you?

Tonya T Zrc
map-marker Baltimore, Maryland

Face swollen

I had a tooth removed on 3/29/21. My face is swollen and I can't open my mouth all the way. I called for an appointment to be seen on 4/14/21. They wasn't trying to help. I went to Dental dream on Belair Road in Baltimore MD.
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Preferred solution: Let the company propose a solution

Keyoshia S
map-marker Buena Vista Charter Township, Michigan

Denied services after taking appointments after my time

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I asked male receptionist why did he take back someone who appointment was after me he stated I can, and I'll make you wait longer. Then I said how he told me that he would not serve me and *** to call the police . Saginaw mi conversation was recorded.
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Preferred solution: Fire him and fix tooth. (615)992 4718 I’m pregnant

Anonymous
map-marker Washington, District Of Columbia

Poor service

Went to dental dreams on Georgia ave N.W. and they left roots and chip of tooth throughout my gums when I complain that my gums still hurt they said nothing was there needless to say I had to have 2 surgeries to remove the mess they made in my mouth if I could give them minus one I would
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Cons:
  • Poor customer service

Preferred solution: Pain and suffering

User's recommendation: DO NOT GO TO DENTAL DREAMS ON GEORGIA AVE. NW

Anonymous
map-marker Rockford, Illinois

Messed up mouth

Dental Dreams - Messed up mouth
went to them on 9-11-20 only for a cleaning.i was told I had to get a filling'and I said no,dr valika and he student made me cry on this day,i had to get the filling to get my teeth cleaned,.have been back 5 times said he didn't do nothing to mouth,today gohim caught up in his lies....what you put in my mouth and now I need root cana,what did him and his asst,put in my mouth frfr
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Pros:
  • Dont go alone
Cons:
  • Dont go alone
  • Rudeness understated

Preferred solution: lawsuit

User's recommendation: have witness;he shot something in blood thank God my bloodwork was checked on 9-01-20 at doctors

Anonymous
map-marker Dearborn Heights, Michigan

My $200 refund

I started going there to get my denther done, and at the last step of finishing the work. Something was going on with my medical insurance. So I gave them 200 down to finish. I had them to check again 2 days later after making the payment. I was told I will get it back after I receive my denther.
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Neolis W

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Verified Reviewer
| map-marker Washington, District Of Columbia

Misleading

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I was schedule for extractions and replacement dentures and at the second appointment I was told that the approval letter did not cover everything I need meanwhile some of my teeth were already gone and while I'm in the chair for the second round is when I'm told I would have to pay 3700$ for the remainder of my process they could have told me this in the beginning and I would have never started In disable on a fix income now I have no teeth and no dentures
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Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Do not go to dental dreams

David S Aeh

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Verified Reviewer
| map-marker Lansing City, Michigan

Do NOT use this service!!!

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The process of obtaining dental work when dentures are involved is poor at best. I was initially told it would take 5 weeks and then later learned its closer to a three-month process??? wth DD??? And then they blame the misinformation on a new employee? Are all of your employees new? It simply feels like a misinformation campaign when I am told we will call you and let you know and there has not been any contact in three weeks? Your people are excellent, but they are consistently hampered by your inept use of labs which are thousands of miles away! I will continue to tell family, friends and neighbors to NOT utilize your services due to this continued failure on your part.
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Pros:
  • Staff was nice but uninformed
Cons:
  • Ridiculous turnaround time for dentures is unacceptable
  • Poor customer service

Preferred solution: Deliver product or service ordered

Charmaine R Kch

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Verified Reviewer
| map-marker Susquehanna, Pennsylvania

Not recommended

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I made an appointment to get an extraction. Their bedside manner was terrible. I felt that my pain was not addressed at all. The front staff acted like they were at a social instead of working. There were receptionists and dental staff just sitting around talking. To top it off, I went to my scheduled appointment and they told me that the dentist canceled. They said they did not have a correct number for me, which was a lie because I received a confirmation text. I am seeking another provider to address my problem.
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Pros:
  • Location
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Need better training and hire better quality and more compassionate staff.

densie m
map-marker Pottsville, Pennsylvania

Manager for reading pa

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manager at this facility is not professional and no knowledge
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Reason of review:
Poor customer service

Preferred solution: get a knowledgeable manager to run the office

Penelope G Tds
map-marker Leyton, England

NHS has forgot me

Went to dentist in April and got referred as a nervous patient still not heard its been nearly 5 months ago have been back to my dentist but nothing ,no updates.
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