Denon USA
Denon USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Denon USA has 2.6 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Research how easy/difficult it is to get warranty repair service".
Review authors value the most Website and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Denon USA has 2.6 star rating based on 1 customer review. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Research how easy/difficult it is to get warranty repair service".
Review authors value the most Website and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Difficult Warranty Repair Service
I had to start the process over by contacting customer service again. I explained that I was supposed to get a shipping box with label and didn't receive it.
Denon's procedure has confusing instructions, incomplete and conflicting information that make it difficult for the consumer. Finally, I received the box with label. This has taken 45-60 days. I shipped the box to the Denon repair contractor.
Hopefully it will be repaired and returned in a timely manner. I never received an apology or follow up by customer service about the difficulty I experienced thus far.
They told me I could get a prepaid shipping box but they never sent it.
They dont respond to follow up or survey communication either. I am going to start over initiating a warranty repair due to an apparent blown or deactivated power supply from an improperly wired Samsung TV ADR Sound from TV output back thru AVR Speakers which kept giving errors on HDMI3 port because in this case it must be wired separately from single AV HDMI-1 cable.
- Delays and shipping cost to warranty repair centers
Preferred solution: Deliver product or service ordered
User's recommendation: Research how easy/difficult it is to get warranty repair service
Companies Similar to Denon USA
Denon
“Jonathan was a terrific help! He got me the manual for my AVR-4802 and will keep looking for the one for...“
The Master Switch
Audio Advice
World Wide Stereo
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.