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Dennis Kirk

Dennis Kirk

denniskirk.com
What is your customer experience with Dennis Kirk?

Dennis Kirk Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

4.2 star rating from 4 reviews. 67% would likely recommend Dennis Kirk. Consumers note a usually accurate parts department, low price level, and value Exchange, Refund and Cancellation Policy.

Key Takeaways for Future Customers

  • Many Dennis Kirk reviews mention competitive pricing and next day delivery on parts.
  • Check fitment carefully before ordering to avoid returns.
  • Expect prompt processing but confirm shipping options at purchase.

Negative Feedback / Risk Areas

  • Recurring customer complaints about wrong parts shipped and order mistakes.
  • Shipping delays and unresolved refund or return label requests.
  • Occasional unprofessional phone customer service experiences.

Positive Feedback

Customers praise fast delivery, helpful service in resolving purchase issues, accurate parts department, and good prices.

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Show reviews that mention
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Anaiah Gsc
map-marker San Antonio, Texas

Incorrect purchase amount

service was awesome she assisted me with my dilemma we voided purchased and I will repurchase with the correct quantity

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Stetson Xkt

Need a 45 inch speedometer cable for 2007 Honda Shadow vlx 600

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I wasn't able to buy speedometer cable for my Honda Shadow vlx 600 it's longer than stock cable so I will keep looking great company

Shop dk it's a good price store

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Anonymous
map-marker Bandera, Texas

Unprofessional and unpleasant people answering the phones

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AI Highlights
  • - Ordered helmet and shield with 3-day shipping paid extra.
  • - The text said the package would arrive late, and customer service was unprofessional.

Ordered helmet and shield. Paid for 3 day shipping which was extra.

Called to see why we got a text that said your package is arriving later than expected date. The lady there that answers the phone is unprofessional and a joke to work with.

Will not be using them EVER again. Not because package isn't here yet but because of the customer service!

User's recommendation: Don't pay extra for better shipping!

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Garry R Tch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent wrong part

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AI Highlights
  • - Order 1050**** May 11, 2023 for 41338 kit.
  • - Received 1 1/4 in vs 1 5/8 in.
  • - Site lists fit 1997 FLSTS; please send return label and correct bushings.

Order number 1050**** date ordered May 11 2023. 41338 heavy duty handlebar bushing kit $22.10 are not the correct bushing kit.

The web site said it would fit my 1997 Harley Davidson FLSTS . my bushings are 1 5/8 inch out side diameter the one you sent me are 1 1/4 inch please send me a return lable to ship them back and send me the correct bushings thanks Garry

Pros:
  • Parts department is usually pretty accurate
Cons:
  • Mistakes happened

Preferred solution: Send return lable to get this kit back and Send me the correct handlebar bushing kit. DennisKirk knows what bike I have and who I am. Because I have purchased parts for the 1997 FLSTS before

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Fatema Cky

To get some measurements.

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Nothing bad has happened. Always have had good luck getting products in timely manner. Like ordering from Dennis Kirk just for the fact I usually get it the next day.

User's recommendation: Recommend

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Anonymous
map-marker Eau Claire, Wisconsin

Order parts

Once I got the correct phone number it was excellent!!! No complaints here at all.

Great customer service and very prompt on receiving parts.

Next day infact!!! Thank you so much!!!

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Todd S Ppi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received boots yet

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Have not received womens winter boots yet. I ordered these boots approximately a month ago along with a jacket. I have received the jacket but not boots.

Preferred solution: Deliver product or service ordered

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Anonymous
map-marker Prescott, Arizona

Order issue

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Wrong bars sent which cause me to spend more money and discounts offered. Company needs to verify what they send out.

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