Dennis Eakin Kia
Dennis Eakin Kia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: mixed with generally positive views of the organization but notable concern about parts availability and factory support delays affecting service experiences.
Positive Feedback
Customers call Dennis Eakin Kia an excellent organization and report satisfactory dealership interactions in several Dennis Eakin Kia reviews.
Negative Feedback / Risk Areas
- Long wait times for replacement parts for new vehicles, exemplified by a delayed mirror order.
- Limited factory support leading to service delays and recurring customer complaints.
- Customer service can be hampered by parts availability issues.
Key Takeaways for Future Customers
- Confirm replacement parts availability before purchase or service.
- Expect possible delays due to factory support and plan accordingly.
- Document communications with the dealer regarding parts and service timelines.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating: mixed with generally positive views of the organization but notable concern about parts availability and factory support delays affecting service experiences.
Positive Feedback
Customers call Dennis Eakin Kia an excellent organization and report satisfactory dealership interactions in several Dennis Eakin Kia reviews.
Negative Feedback / Risk Areas
- Long wait times for replacement parts for new vehicles, exemplified by a delayed mirror order.
- Limited factory support leading to service delays and recurring customer complaints.
- Customer service can be hampered by parts availability issues.
Key Takeaways for Future Customers
- Confirm replacement parts availability before purchase or service.
- Expect possible delays due to factory support and plan accordingly.
- Document communications with the dealer regarding parts and service timelines.
Turn one complaint into a collective action
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Verified Reviewer
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I already told you what happened
- Dennis eakin kia is an excellent organization
- Factory support for dennis eakin kia has a lot to be desired
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFind out if they have replacement parts readily available just in case
- - Dealer ordered passenger side mirror for 2020 Sportage on Nov 6, 2019.
- - Customer asks when Killeen dealership will receive it.
I was backing out of our garage and I bumped the passenger side mirror on side of the door jam. I took my 2020 Sportage to the dealer and they determined that I would need a new mirror.
They ordered a new passenger side mirror for me on or about 6 November 2019.
I checked with them a week later. They told me that it's projected date to arrive here is in mid December 2019. Of course I had to say, "Are you kidding me?" My vehicle is brand new and you don't have replacement parts available in the United States for it, that is ridiculous.
One would think that all the support parts would be available before the actual vehicle was placed on the market to sell.
What is upsetting is that it takes months, not days, to get a replacement part for a brand new vehicle.
I would like to know when my dealership in Killeen, Texas can expect to receive this passenger side mirror for my 2020 KIA Sportage.
Thank You,
Mr. William Sunde
wsunde@***.rr.com
- Dennis eakin kia is an excellent organization
- Factory support for dennis eakin kia has a lot to be desired
Preferred solution: Deliver product or service ordered
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