Dendy Cinema
Dendy Cinema Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dendy Cinema has a 2.7 star rating based on 2 customer reviews and mostly neutral sentiment; recent recommendation: Deal only when you must.
Positive Feedback
Reviewers praise the location and frontline customer service and note these as the most valued aspects in Dendy Cinema reviews.
Negative Feedback / Risk Areas
- Frequent Dendy Cinema customer complaints about refunds and promised refunds not being honored.
- Complaints about exchange, refund and cancellation policy and problems with the website.
- Perception of high price level and declining focus on customer experience.
Key Takeaways for Future Customers
- Expect strong location and in-person staff but verify email communications and confirmations.
- Be prepared to pursue refunds and check refund policy before purchase.
- Consider ticket price and read recent Dendy Cinema reviews when deciding to buy.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dendy Cinema has a 2.7 star rating based on 2 customer reviews and mostly neutral sentiment; recent recommendation: Deal only when you must.
Positive Feedback
Reviewers praise the location and frontline customer service and note these as the most valued aspects in Dendy Cinema reviews.
Negative Feedback / Risk Areas
- Frequent Dendy Cinema customer complaints about refunds and promised refunds not being honored.
- Complaints about exchange, refund and cancellation policy and problems with the website.
- Perception of high price level and declining focus on customer experience.
Key Takeaways for Future Customers
- Expect strong location and in-person staff but verify email communications and confirmations.
- Be prepared to pursue refunds and check refund policy before purchase.
- Consider ticket price and read recent Dendy Cinema reviews when deciding to buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Lack of promised refund
- - Cinema change caused watching the wrong film for about 10 minutes.
- - Refund denied; no notification email; awaiting refund from head office.
Company fixed the issue and I have been provided with apology. The manager rang me and apologised. He also offered me two premium cinema tickets which we used.
When we checked at the counter, we were informed of the change. We went all the way back to the correct cinema, but the movie had already started. When we asked for a refund, we were denied. We were told we had been sent an email informing us of the change of cinema.
This email did not arrive (junk and deleted items were checked too). After stating our case with many staff members, we were promised a refund from head office. We are eagerly awaiting this refund as a matter of principle.
I'm hoping the promise of a refund was not hollow. Regards, Joanne Low.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer focus
They have lost sight of their principal mission because it's not about quality movies anymore, just *** off their customers
User's recommendation: Deal only when you must
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