The property management Company

Refused to give back deposit claiming dirty carpeting and dirty windows and dirty walls- all of which presented that way at move-in and they never cleaned up apartment before we moved in as promised. Dead roaches, dirt, broken appliances, dirty laundry in washing machine,crumbs in cabinets all pointed out at beginning of lease. Numerous calls to management and they did nothing to fix the problems. They never cleaned up apartment for us and now are not returning our deposit. We had the apartment professionally cleaned when we moved out. They are keeping our deposit unlawfully. Janis Matos, repairs manager was rude and wrote us a nasty letter claiming that the apartment was severly damaged-totally not true. I would advise any renter to stay away from this management company- they will not cooperate with you and since they were located out of Miami it was difficult to get things fixed as the repair people did not have keys into the apartment and would not travel to get them to get in when renter was out of apartment.
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ID
#1349754 Review #1349754 is a subjective opinion of poster.
Location
Coconut Creek, Florida
Service
Deluxe Realty Opera Tower Apartment Rental
Reason of review
Bad quality
Preferred solution
Full refund

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