Bad customer service , they never showed up for appointment
Home depot sent them my request to do estimate to install a new central air. I confirmed the appoiintment iwth the call center serveral times by phone and email, they replied to email saying they would be there. They never showed up, then later I called and emailed to find out why, they said I didnt confirm , I emailed them PROOF that I did. THE person at the call center said I was not truethful and later in the conversation when I told him I also called the person that would be at the house 3 times and he never called back, that was when he told me theey didnt want to do business. What they should have done was admit they made a mistake and asked if they could re schedule to come back, instead they chose not to It was a manager at the call center. i also talked to an area manager, she seemed upset to hear what I had said about my experience, she promised to fix this and get someone to the house,. Her last email was that she is meeting with someone and would call me later, I replied to email asking when , that lasted all day. as of last night she so far has not called or emailed me or returned my call They also refused to let me talk to anyone in management at the corp office
San Diego, California
Reason of review
Poor customer service
I want tthe corp office to call me so we can discuss getting our ESTIMATE for the instalation of new cental air at the house. I do not want to talk to the call center or their area rep I want to talk to someone at the ARIZONA COR OFFICE
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