Delta Liquid Energy Customer Care Review from Morro Bay, California

After 25 years of service Delta Liquid Let me down . I continue to be very disappointed In there service . They refused to fix a leak temporarily So I could continue service safely And after canceling services Could not arrange to pick up my tank They have an I don't care attitude . Twenty five years of service is a long Time . Know wonder there stock Is dropping and my neighbors are changing companies .
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ID
#829206 Review #829206 is a subjective opinion of poster.
Location
Morro Bay, California
Service
Delta Liquid Energy Customer Care
Reason of review
Poor customer service

Propane Company Leaves No Hot Water, Heat & Refuses Delivery

Delta Liquid Energy - Propane Company Leaves No Hot Water, Heat & Refuses Delivery
A COD customer, we requested gas when the tank became empty. The supply that usually lasts 2 mo., ran out after 3 weeks. Upon requesting delivery & happy to pay up front for it, Delta refused saying: (we) "should have known before it emptied" & attempted to charge a $90 fee to deliver a week later, leaving us without heat and hot water for 7 days. The company's VM says, "we are committed to the highest quality service & even provide 24/7 emergency fuel delivery." One admin in the office, requested a form with our credit card and promised to make sure gas was delivered the next day. We complied and returned the form. Expecting a truck delivery time, instead we received an email from Greg Schultz, sales,with "new terms" for a contract on an iPhone. 100% out of gas, we agreed to the terms via email, requested scheduling again & asked about the new terms and why the contract was changing. We phoned the owner of the co. Robert Jacobs, for help to schedule delivery. The receptionist told us, "he will not talk to you." When calling the sales person back, he refused to deliver or say why and hung up on us. All of their managers were exceedingly rude, treating us like they had a personal vendetta; incredibly unprofessional, though we repeatedly begged for service and wanted to pay them.
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ID
#374448 Review #374448 is a subjective opinion of poster.
Location
San Luis Obispo, California

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