DELSEY Paris
DELSEY Paris Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DELSEY Paris has a 1.0 star rating from 2 reviews with overall negative sentiment; reviews mention product failures, high price level, and poor customer service.
Key Takeaways for Future Customers
- DELSEY Paris reviews warn of broken handles and lock failures on suitcases.
- Expect slow or no replies from customer service and potential delays in delivery.
- Price level reported as high; be prepared when buying and check return or refund options.
Negative Feedback / Risk Areas
- Frequent customer complaints about product defects and durability.
- Reports of missing items after delivery and unresponsive support causing refund delays.
- Perceived upselling or charging more than market price during claims.
Positive Feedback
Some customers request quick responses and recommend timely customer service as a needed improvement.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DELSEY Paris has a 1.0 star rating from 2 reviews with overall negative sentiment; reviews mention product failures, high price level, and poor customer service.
Key Takeaways for Future Customers
- DELSEY Paris reviews warn of broken handles and lock failures on suitcases.
- Expect slow or no replies from customer service and potential delays in delivery.
- Price level reported as high; be prepared when buying and check return or refund options.
Negative Feedback / Risk Areas
- Frequent customer complaints about product defects and durability.
- Reports of missing items after delivery and unresponsive support causing refund delays.
- Perceived upselling or charging more than market price during claims.
Positive Feedback
Some customers request quick responses and recommend timely customer service as a needed improvement.
Media from reviews
Turn one complaint into a collective action
Westbury, New York
Handle broke
- - Pullout broke; possible defect, carried bag by the handle for 25 minutes.
- - Requests replacement to avoid buying a new bag.
I havent closed pictures of luggage, which the metal broke.The big luggage metal pullout is not strong enough for the big luggage. It broke and i had to carry luggage by the handle in ***.
For 25 minute walk. Very disappointed since I have never had this problem before with any luggage. Could it have been defective ?
I would appreciate if you could replace the luggage so I dont have to spend hundreds of dollars to replace.
I would hate to go with another company. Thank you so much for your cooperation in this matter in advance.
***
***
Unit 304
***
***.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
I locked my suitcase and now cannot...
I locked my suitcase and now cannot unlock it with my code or with 000. I have tried to reset and nothing is working
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset customer
- - Bought 2 luggage pieces and 1 packing cube; July 9 delivery missing 1 luggage.
- - Customer service has not responded; please send the remaining luggage.
We bought 2 pieces of luggage and 1 packing cube (buy 1, get 1 free) on July 4th. We received delivery on July 9th but are still missing 1 piece of luggage; the notification on the shop app indicated partial delivery.
We contacted Delsey's customer service via email many times and by phone, but none of them responded.
Up until today, when I wrote this, we still haven't received an update. I need the remaining item that has been delayed to be sent.
Preferred solution: Send remaining item that has been delayed for 20 days
User's recommendation: Quick responses-not later 24 hours
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst tour and DELSEY luggage failed and broke.
NO REPLY AT ALL
you can see the way their representative tried to fetch money; that too more then market price; rather then giving me replacement. !! I am attaching full chat.
- And further by tour
- Broke before long journey to india from usa
User's recommendation: Be ready to pay more then market price and get cheated for their mistake
Companies Similar to DELSEY Paris
Hartmann Luggage
“I'm outraged! I've spent 40 minutes trying to reach someone. Please call me immediately at ***. I...“
Delsey
“Subject: Airline Damage Claim Request for Official Replacement Model and Current U.S. Retail Value (Ref....“
Ricardo Beverly Hills
“The luggage is not comparable to the one damaged. It is also very small Delta informed me to return it“
Travelers Choice
“Hello, My husband and I locked ourselves out of our new luggage because we did not read the instructions...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.