New Reviewer

Service Department is the worst

My recent experience was a nightmare. It began on 6/13 and didn't conclude until 7/12. I will say I know my car is old, but the customer service experience was a disaster due in part to Felipe. He was nothing short of disgusting everytime I went in to the office....
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ID
#3755124 Review #3755124 is a subjective opinion of poster.
Location
Delray Beach, Florida
Loss
$1500
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Kept our car for 3 months without fixing, extorted us for $1k to get car back

We brought our car in for Service on August 3rd, for the Lane Departure warning system being on, as well as the oil light and a number of other lights. We left our car with a service advisor named Frank. We never could reach Frank again for updates and he pretty much...
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ID
#3072829 Review #3072829 is a subjective opinion of poster.
Location
Delray Beach, Florida
Cons
  • Worst experience of my life
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Paint and more

Update by user Oct 13, 2018

Customer service everyone for attitude. I even was stupid enough to refer someone there after what they did to me the first time.

Original review posted by user Oct 13, 2018
When I first purchased my Hyundai Tuscon I was so happy. Later to come to find out, that I was double-charged for my tags and my C when I went to DMV. Then they offered me a warranty which I paid 2000 and change. They assured me that that would cover anything on the car and I needed to bring it to their location. I later received mail regarding the factory warranty. I then called back spoke with my sales rep. Not to worry about that because I have the extended warranty. Now on the fin on the top of the car the paint is chipping. I take it over to Acura Hyundai or nobody's even looking at my vehicle it's just sitting there well people are just talkin in Paris I then later asked to please address the issue it was well over an hour and I had an appointment. I was then told that they do not cover that. I then went and looked at all the complaints of how poor the paint is of the quality that they use. So basically if you lease a car you're better off because I was told by a Salesman that they do more leasing than customers buying. Really. I do not think this is fair at all. But now I will take matters a little bit further. And I have all the Chargers on a piece of paper that I kept from the beginning
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ID
#1380912 Review #1380912 is a subjective opinion of poster.
Location
Delray Beach, Florida
Service
Delray Hyundai Repair
Reason of review
Damaged or defective

Excellent service

My wife and I did purchase a 2017 Tucson SE plus on Sunday, this is the third car we have bought from Delray Hyundai. I would like to thank Roberto, our internet sales rep and wanted to let you know we were very pleased with our experience at your dealership. Roberto was excellent, moved the sale along quickly and efficiently and was very knowledgeable about the Tucson and the different packages available. We will be sure to refer him often. I would have to say he provided us with the best car buying experiences we have ever had. My wife and I did purchase a 2017 Tucson SE plus on Sunday, this is the third car we have bought from Delray Hyundai. I would like to thank Roberto, our internet sales rep and wanted to let you know we were very pleased with our experience at your dealership. Roberto was excellent, moved the sale along quickly and efficiently and was very knowledgeable about the Tucson and the different packages available. We will be sure to refer him often. I would have to say he provided us with the best car buying experiences we have ever had.
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ID
#1087161 Review #1087161 is a subjective opinion of poster.
Location
Delray Beach, Florida
Service
Delray Hyundai Customer Care
Reason of review
Good customer service

Delray Hyundai - Car Repair Review from Palm City, Florida

Delray Hyundai - Car Repair Review from Palm City, Florida
Terrible service at Delray Hyundai. They have not fixed an on going problem for almost a year. My car has been in there for over a month of total time and always comes back the same. They just don't give a ***. I've given them every chance possible to try to fix the issue and now they won't even return my calls.
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ID
#940136 Review #940136 is a subjective opinion of poster.
Location
Palm City, Florida
Service
Delray Hyundai Car Repair
Cons
  • Worst in my life
Reason of review
Order processing issue
New Reviewer

Not a compliant, a compliment

We were so impressed with Delray Hyundai. Fred Perlmutter is friendly, well informed and his professional personality, we leased a new Hyundai from this dealership. When we stopped in the dealer ship we had no intention of buying here - we just wanted to see car models and colors. We intended to go the the much larger Rick Case Hyundai dealer in Fort Lauderdale as we have always bought are cars at Rick Case. After test driving a few models here, Fred Perlmutter made the difference for us. We were so pleased with him that we bought at Delray Hyundai instead.
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ID
#611954 Review #611954 is a subjective opinion of poster.
Location
Delray Beach, Florida
Reason of review
Good customer service

Delray Hyundai - Used Car Review from Golf, Florida

Went in there to sign deal made with salesman and his "boss" for a used car only to discover the "deal" was not made in good faith. They attempted to mark the price up another $799 for the dealers fee and $199 for registration,etc. These fees were in tiny print on the contract, by the way. I agreed to pay the registration fee but not the dealers fee as it was an obvious profit add on. They then offered to cut the fee in half like they were doing me a big favor. This despite the fact the agreed upon price was more than profitable for them. No deal. They are a dishonest, deceitful dealership that should be avoided. Check out their BBB rating, F!
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ID
#593528 Review #593528 is a subjective opinion of poster.
Location
Golf, Florida
Reason of review
Pricing issue

PISSED I DIDN'T GO HERE FIRST

I am really pissed off! Not at the dealer, at myself wasting my time by not coming here first. If you want to waste time and gas, go to the other area Hyundai dealers. The guys at Delray were professional, sincerely friendly and fast about getting you in to the right car. In addition, I got a great price on my new 2013 Sonata. Once I sat down with Roberto the salesman and then David (business manager) they had me in the exact car I wanted in 24 hours. I have never had such an easy transaction. Check Costco and all the others first if you have nothing but time to waste, but Delray Hyundai hits a home run the first time at bat. Check them out...you will not be disappointed!!
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ID
#379404 Review #379404 is a subjective opinion of poster.
Location
Sunland-Tujunga, California
Loss
$1
New Reviewer

What is a dealer fee?

friends of mine are being asked to pay $995.00 dealer fee on the purchase of a new or used car.Believe it or not it was $795.00 just 2 months ago.Being in the business for almost 40 years all that money is a clear profit.Look twice before u pay any of theses,its highway robbery.If DELRAY ACURA AND HYUNDAI want to continue taking from the public at least sent part of the money to WOUNDED VETRANS OF AME ICA. Dont be greaty show some love for your country. THATS WHY RICH GET RICHER POOR GET POORER
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ID
#370074 Review #370074 is a subjective opinion of poster.
Location
Miami, Florida

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