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Bought a Dell 5559 laptop, which proved to have a defective keyboard laptop. The backlight cannot be turned off. Was on the phone with "customer service" in India for nearly 2 hours. Finally gave up because the guy put me on hold for half an hour and never came back....
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1.0
I didn't like
  • Company obviously dodging warranty service
#949853
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I'm in a bad spot Ordered Dell PC from FingerHut basically rent to own. First month system couldn't even type at times. Second month worse tried system restore. Wiped system including backup bootup. Won't start . called Dell = they don't care. FingerHut told me return...
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Anonymous

Anonymous I am the author. This is was resolved by FingerHut.Terribly disappointed in Dell. When I first saw their commercials as a kid and it seemed all my classmates had one -- I wan...

Anonymous

Kat357 Instead of going through FH and getting DELL neither believe in purchase refurnished less expensive and with WARRANTIES- plural1 year on hardware AND1 year on software...http:...

1.1
#945989
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dell support is terrible. it has been transferred to India. they are clueless and could careless. If you need a part, your success in getting it depends on who you encounter. you could call the same number and get different results each time. I was told the part was...
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Mother Board Review

#623157
Same thing the exact same thing after 2mos of having the computer my mother board has died give me my money back Dell ..spoke with people in India???was it a scam?
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Refund Review

#540679
On 9/25/2014 @6pm a request for utensils was request by custom upon employee saying was available.When order was serviced no uteniles, a refund was requested and manager claim I record of my order that I have receipt for and was told ti cintact my bank.The bank states there was no charge to debit card.
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Dell Warranty Review

#501835
I got my Dell computer last year it has not worked right since I got it parts sent back and forth from Dell that still don't work my warranty is about to run out and the computer is still not working so now I have to send my computer back in again they don't want to give me an extended warranty because they know the computer is faulty so they know its going to break down again so I'm trying to let everybody know to stay away from Dell products...
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we bought two dell laptops direct from dell company,one of them is: Inspiron 1545, intell pentium du al core T4400,2.2GHz 800 MHz 1M L2cach.only one person used iy and it gives multiple problems.after the hard drive was failed we bought three times new western digital...
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1.0
I liked
  • Fooling customers
  • I was coned riped off lied to false addvertsment
I didn't like
  • I have nothing good to say about dell
  • Product nor customer service
#937133
Reply to reviews
I am a long time Dell customer and have been happy with the computers. This was my first experience with customer service and now it may be my last as I look for another company to receive my business. My laptop keyboard suddenly stopped working. After hours of...
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h.kitchener

h.kitchener You might wish to take a look at the following link regarding problems in win 10 updates:http://pcsupport.about.com/od/system-security/a/fix-problems-caused-by-windows-updates...

I bought a Dell computer. It was defective the day I bought it. Dell claimed its warranty had ended before it was even purchased. I had to prove it before they would take it back. I sent it back and got it back still defective. I requested Dell buy it back from me...
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1.3
I liked
  • Emailed me to send the unit back
I didn't like
  • Failed to fix the computer
  • Dill did not email me that the unit had been shipped back to me
  • Customer service tried to cheat me out of my warranty
#932122
Reply to reviews
My 9/23/16 letter to Dell, Inc. CEO Michael Dell reads, in part, as follows: 1. On 7/25/16, three days after un-boxing and connecting up my new Dell XPS 8900 computer the Motherboard crashed. 2. A 2nd Motherboard was installed on 7/28/16 by Technician Brian Geraud....
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If Dell advertises a sale on a laptop for the start of the school year, I kind of expect that when I order it online, I will get the product at the time the confirmation email said I will. Well, not only did I not get it at the specified date, I didn't get it at all....
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Anonymous

Anonymous I am going through an exact same problem with you, I am as confused as you are. helpless kinda of. I actually ordered an Inspiron 11 3000 series for smart shipping within 4-5 ...

I guess posting here is cheaper than therapy. My story is that my computer stopped charging for the 2nd time since I bought it in Oct 2015. The first time after going through a very long process, I was sent a new charger / power cord. About 6 months later the...
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I bought a Dell Inspiron 5552 laptop in October 2015. It failed in December 2015. I sent it back to Dell and they fixed it. My laptop failed once again in July 2016. I sent it back to Dell again. This time it took them 2 weeks to fix it. The laptop is not completely...
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