Manufacturer: Dell Category: Customer Care Clear all filters (8 of 8 reviews match)
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When you purchase something with Dell they are all over you to help. If you have a problem with an order forget about it. The only customer service that I could get to was in India . I tried chat , email, and calling. They are really nice but have no visibility or authority to help. I bought a large screen tv and within a few minutes I realized it was the wrong model. I tried to get customer service to help but could only get India . After a...
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2.5
I didn't like
  • Customer service
#973796
I was planning to order 49" LG TV from DELL for my son who is in US military. On Nov 8, 2016 around 10:40 am I contacted DELL.com to put an order. A person on the other side from call center in India collected information and assured me that everything is done. But because I didn't get any confirmation during 3 hours I called them back. Another person told me that the first person made a mistake and didn't save my order. So I provided my...
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1.0
I liked
  • Dell stands for deliver enough lies for less
I didn't like
  • It was a cultural shock and a lot of stress
#952272
dell support is terrible. it has been transferred to India. they are clueless and could careless. If you need a part, your success in getting it depends on who you encounter. you could call the same number and get different results each time. I was told the part was not sold by dell after being transferred 3 times, yet I kept trying and did end up getting the part. I think support is more important than price and performance. I will not buy a...
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2.6
#941374
I am a long time Dell customer and have been happy with the computers. This was my first experience with customer service and now it may be my last as I look for another company to receive my business. My laptop keyboard suddenly stopped working. After hours of internet searches and trying a multitude of fixes I did a Microsoft chat which after 45 minutes I was referred to Dell. I tried the Dell chat and both times once the tech saw I was out of...
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h.kitchener

h.kitchener You might wish to take a look at the following link regarding problems in win 10 updates:
http://pcsupport.about.com/od/system-security/a/fix-problems-caused-by-windows-upd...

2.9
#932796

Dell keeps on sending advertising material to a named person at my company, but when I call them (customer service) and tell them no such person here and to please stop sending the material I get a promise that is will no longer be sent. They lied. Three months later there is another mailer. I called them again, got the same promise, and then discovered I had been lied to again. After the third try I am giving up and now must resort to...
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Anonymous

Anonymous Got another one from them. Will anyone at Dell do anything to stop them?

2.0
I liked
  • Not much
#898251
If you ever have a problem with Dell, send a note to Henryetta_Wells@Dell.com. She gets things fixed in a hurry. It's hard to get everything you need from customer service but this lady is a saint and can fix just about any problem you have with anything at Dell. I won't waste time going over my issue, let's just say that once she heard about it, she fixed it lickety split. If you ever have a problem with Dell, send a note to...
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#886216
I am very displeased with the service I have received from Dell on multiple levels. On 04/12/16 my old Dell laptop died. I’d had it since 2010 and it gave me years of service. I have purchased several laptops after that from Dell as gifts for my daughter and Boyfriend and NEVER have I experienced the lack of customer service I have experienced since April 12 2016. I ordered a laptop from Dell in the morning (around 9am) on April 12 2016 – when...
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Anonymous

Anonymous At least you got to talk to people in India.

1.0
I liked
  • Having a laptop
I didn't like
  • Not having a laptop for 2 months thanks to dell
#861601

Owned Dells for 20+years.Had good luck with machine but just bought $1300 worth including a downloaded(?) Adobe elements software. Not with the machine (neither was a shred of paper work). Called India and after several transfers did get them to download. Next day tried to open and it was requiring User and Pw. Called India again, 5 different hard to understand not knowledgeable people was informed would have to contact Adobe. They could not...
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5.0
I liked
  • Quality of product
I didn't like
  • Worst order system
#854553