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My XPS 8900 Dell Desktop has a set of mysterious problems that Dell can't do anything about. It often won't "wake up" after sleeping and needs to be powered down to restart; the monitor sometimes freaks out, flashing on and off till the computer is powered down; the monitor sometimes goes black for several seconds, then continues to behave normally. I'm on my 10th service call using my "premium support" package. Each time a different person...
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h.kitchener

h.kitchener I assume you have Windows 10. If you upgraded from Win 7, then you made a mistake, mate. You can go back to Win 7, you know. If Win 10 came with your machine, you need to do s...

3.5
I liked
  • Politeness of technicians
I didn't like
  • Repeated ineffective attempts to correct my problem
#1011732
My XPS 8900 Dell Desktop has a set of mysterious problems. It often won't "wake up" after sleeping and needs to be powered down to restart; the monitor sometimes freaks out, flashing on and off till the computer is powered down; the monitor sometimes goes black for several seconds, then continues to behave normally. I'm on my 10th service call using my "premium support" package. Each time a different person patiently fiddles around thru remote...
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#1011726
The worst product/customer service experience I've had since the front wheel fell off my Fiat. Laptop is 9 months old. It worked properly for 6. I've spent the remaining 3 months haggling on the phone, continually downloading the same operating program, being told to "be quiet and do what I tell you to do" by a clueless Indian customer "service" agent, doing the same "diagnostics over & over, sending it in for repairs twice only to have it...
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Anonymous

Anonymous Overall Dell is know to have a good customer service by off late things have been changing and a lot of negativity is surrounding their customer service and order experience t...

1.6
#1006763

Dell Laptop Review

#990709
1.0
Dell double-billed my checking account and lied about it when they were caught. I had to fix the problem myself after they refused repeated requests to help. These are the most vile, evil people I have ever seen, and I spent a career as a vice cop.
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Ssd Review

#987435
1.0
They canceled my order for no reason and offered no resolution or offer for the item I wanted. I still have yet to get my refund
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Dell Inspiron 1545 Laptop Review

#937145
I bought two laptops direct from dell company. One is dell inspiron 1545. Date of purchase 04-20-2010.my stuff last me many years since I handle it with tender loving care. But after having multiple problems and changed 3 new western digital hard drives. We recommend not to buy any dell products. Dell send viruses to damage all our hard drives and want us to buy another new lap top
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Dell XPS 15 Laptop Review

#783391
1.0
Xps 15 broken when I opened box. Horrible customer service. I put the Microsoft word on the computer. Won't get that back. Takes forever to speak to someone, they connect u to someone else. Total joke. Buy Apple. Dell is just a huge joke.
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In my experience, Dell will sell you a defective computer, promise to make repairs, as is demanded in their own warranty, and then continue to return a broken computer to you. I have spent hours on the phone troubleshooting with countless representatives, been lied to many times, all to still have a computer with faulty hardware and error codes. Their repairs department is convinced that the issue is resolved, but my laptop after only a few...
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1.0
I didn't like
  • Refusal to make repairs under warranty
  • Customer support - lies
  • Customer support - rude and ineffective
#1004439
I bought this Laptop for my children to do schoolwork. Advertised as 32 gigs which I thought would be big enough. A week after using it I get a message saying low disk space. Dell tells me that the 31 gig is part of the motherboard so I would need an external drive to make it work! It was around 15 days past the 30 day warranty so they wont refund my money. The customer service reps and a manger was rude and told us that no one would be calling...
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1.0
#1003886
Hi there, I bought a Dell Laptop brand new last year and have been trying for months to get them to fix it with no luck. They have finally identified that the machine is faulty, the want to refurbish it I want a brand new replacement, the saga continues. I really just want the thousand dollar laptop I bought to work like a brand new laptop should. It's been ridiculous trying to get things sorted. Anyway I am looking to make a complaint to the...
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I liked
  • Social media service
I didn't like
  • Company obviously dodging warranty service
  • Product
  • Service and product
My Dell MFC (purchased 12/2015) stopped feeding documents correctly in the scanner a few weeks after warranty expired in 12/2016. Seems like the DADF roller is not coming down 4 out of 5 times to pull the paper in. So, now having to use my 5 year old Brother MFC to scan. The Dell was supposed to be an "upgrade" for duplex capability, but can't seem to hold a candle to my brother printer. My brothers feed rollers are also wearing out, but that's...
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**** NIGHTMARE CUSTOMER SERVICE IN INDIA **** I purchased a Dell laptop directly from the company's website using my Dell preferred charge account. When filling in the shipping information, there were not enough lines to put all the information I needed in there. Since this required a signature upon receipt, I was having it shipped to my employer where I knew there would be sufficient people to sign. I called customer service to add additional...
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LadyScot

LadyScot They had it shipped back to them because they could not verify that you were you. Dude, have you been living under a rock? Fraud is rampant in this country.

1.4
#987891
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when I receive the invoice (after paying) and shipping confirmation am I told that the product isn't actually 'in stock' but will take 6-8 days to build. I also queried the pen which is...
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LadyScot

LadyScot Dell builds computers to customer specification. That is why it you have two choices on the pages: ADD TO CART or CUSTOMIZE AND BUY.
Now, you will also note that they also ...

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I ordered a TV almost 3 months ago, the order was duplicated somehow and Dell sent me 2 tv's, the shipping company returned the 2nd tv and 2 months since Dell received I'm still waiting for a refund to my account, I've called a dozen times and it's the same incredible *** logic. I was told that since I didn't personally return the tv, Dell was punishing me for having the shipping company return the tv themselves as opposed to having it delivered...
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1.0
Product
#984189