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I've been working extensively with computers for the last 25 years. First, as an ACAD Drafter, then as a web designer. So I've had a lot of experience with different computer brands. When Dell first came out they were wonderful! Their customer service rocked and their...
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1.5
I liked
  • Having a laptop
I didn't like
  • Customer support - rude and ineffective
  • No support after warranty
  • Poor laptop design
#879689
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Bought this unit from Dell Outlet refurbished. Used it for one day, not starting at all the next. Called Dell tech support and diagnosed it as a serious hardware issue(motherboard?). Asked if I want to send it for repair, opted for a full refund as I only had it for 2...
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3.1
I didn't like
  • Problems with computer right out of the box
#870518
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Purchased new computer system and had defective speakers. After 30 minutes on phone and being transferred three times they cut me off. I was told I had to purchase new speakers for the system, that the speakers were not under warranty. The speakers were defective...
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1.1
I didn't like
  • Service and product
  • Incompetent customer service
#865407
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Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970
I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger. Great deal! Except the bundle was no bundle at all, only the Amplifier was shipped. I was told by support that it...
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2.3
I didn't like
  • Did not get what advertised
#862171
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I am very displeased with the service I have received from Dell on multiple levels. On 04/12/16 my old Dell laptop died. I’d had it since 2010 and it gave me years of service. I have purchased several laptops after that from Dell as gifts for my daughter and Boyfriend...
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Anonymous

Anonymous At least you got to talk to people in India.

1.0
I liked
  • Having a laptop
I didn't like
  • Not having a laptop for 2 months thanks to dell
#861601
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I sent my laptop, which was still under warranty, to Dell for repairs. They replaced the screen and claimed that it was not covered by the warranty so they charged me $269.00. Then they sent my laptop to the wrong address and I never received it. I went back and...
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1.1
I didn't like
  • Customer support
  • Dell lost my laptop
#856262
Reply to reviews
I purchased a Dell XPS 15 9550 in the amount of $1843.61 on 3/31/16 my order # is 969134366. The laptop has never worked correctly since the day I received it. I have had multiple problems with the unit rebooting by itself, the docking station never working correctly....
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Owned Dells for 20+years. Had good luck with machine but just bought $1300 worth including a downloaded(?) Adobe elements software. Not with the machine (neither was a shred of paper work). Called India and after several transfers did get them to download. Next day...
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5.0
I liked
  • Quality of product
I didn't like
  • Worst order system
#854553
Reply to reviews
I wish I could review the laptop I ordered...but I don't have it. I'll try to shorten this: I ordered a Dell laptop. I received it and it didn't work. I requested a return online, which no one responded to. I called customer service. They told me I had to call...
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1.5
I didn't like
  • Returns policy
#853048
Reply to reviews
Sadly I am the owner of a DELL XPS 15 Touch Screen Model 9530 Laptop. This is a top of the line DELL, it retails for around $2000 and it is a steaming pile of dung. I have had this laptop for nearly a year, from July 27th, 2015, and within a month it began to have...
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1.8
I liked
  • Not much
I didn't like
  • Laptop is rubbish
#850002
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