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Bought this unit from Dell Outlet refurbished. Used it for one day, not starting at all the next. Called Dell tech support and diagnosed it as a serious hardware issue(motherboard?). Asked if I want to send it for repair, opted for a full refund as I only had it for 2 days!! To be honest, the dell tech support and service care team are very professional and prompt. But I just could not believe this issue (not starting!) is so wide spread!...
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3.1
I didn't like
  • Problems with computer right out of the box
#870518
Purchased new computer system and had defective speakers. After 30 minutes on phone and being transferred three times they cut me off. I was told I had to purchase new speakers for the system, that the speakers were not under warranty. The speakers were defective when they packaged their product. All I wanted is for them to replace defective speakers with a new system I had just set up. I was told I had to repackage the whole computer...
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1.1
I didn't like
  • Service and product
  • Incompetent customer service
#865407
I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger. Great deal! Except the bundle was no bundle at all, only the Amplifier was shipped. I was told by support that it doesn't come with a graphics card and they could offer me a refund. No attempt to give me what I originally purchased. I did eventually plan on buying a Graphics Amplifier, but was...
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2.3
I didn't like
  • Did not get what advertised
#862171
I am very displeased with the service I have received from Dell on multiple levels. On 04/12/16 my old Dell laptop died. I’d had it since 2010 and it gave me years of service. I have purchased several laptops after that from Dell as gifts for my daughter and Boyfriend and NEVER have I experienced the lack of customer service I have experienced since April 12 2016. I ordered a laptop from Dell in the morning (around 9am) on April 12 2016 – when...
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Anonymous

Anonymous At least you got to talk to people in India.

1.0
I liked
  • Having a laptop
I didn't like
  • Not having a laptop for 2 months thanks to dell
#861601

I sent my laptop, which was still under warranty, to Dell for repairs. They replaced the screen and claimed that it was not covered by the warranty so they charged me $269.00. Then they sent my laptop to the wrong address and I never received it. I went back and forth with several individuals in their customer service department. Some would tell me I would be getting my laptop. I received a voicemail advising me that the had found my laptop...
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1.1
I didn't like
  • Dell lost my laptop
  • Customer support
#856262
I purchased a Dell XPS 15 9550 in the amount of $1843.61 on 3/31/16 my order # is 969134366. The laptop has never worked correctly since the day I received it. I have had multiple problems with the unit rebooting by itself, the docking station never working correctly. Dell exchanged the docking station but that did not resolve this issue. Two weeks ago the reboots started happening more often, I contacted their support and during their...
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Owned Dells for 20+years. Had good luck with machine but just bought $1300 worth including a downloaded(?) Adobe elements software. Not with the machine (neither was a shred of paper work). Called India and after several transfers did get them to download. Next day tried to open and it was requiring User and Pw. Called India again, 5 different hard to understand not knowledgeable people was informed would have to contact Adobe. They could...
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5.0
I liked
  • Quality of product
I didn't like
  • Worst order system
#854553
I wish I could review the laptop I ordered...but I don't have it. I'll try to shorten this: I ordered a Dell laptop. I received it and it didn't work. I requested a return online, which no one responded to. I called customer service. They told me I had to call tech support. I spent 40 minutes talking to tech support, only to be told I had to send it back in. I received multiple emails telling me parts were back ordered. I called Dell...
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1.5
I didn't like
  • Returns policy
#853048
Sadly I am the owner of a DELL XPS 15 Touch Screen Model 9530 Laptop. This is a top of the line DELL, it retails for around $2000 and it is a steaming pile of dung. I have had this laptop for nearly a year, from July 27th, 2015, and within a month it began to have issues. First it was Video Driver Crashes, DELL Support (I assume India from the accent) updated the video drivers, as well as the BIOS, yet the issue continued on and on. Then added...
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1.8
I liked
  • Not much
I didn't like
  • Laptop is rubbish
#850002
I have owned a DELL XPS 15 Model 9530 Laptop now for just under a year. It is without question the worst excuse for a laptop computer I have ever had the misfortune to own. It has had an ongoing issue with the video driver crashing, the battery failing to charge, and now after DELL replaced the motherboard a week ago, the laptop fails to power on. While I have no complaints about DELL's Customer Support, although in India, they have really...
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2.5
I liked
  • Customer service
I didn't like
  • Laptop is rubbish
#846465