The service at times is very slow. What do you do when your food comes late and is cold?

I realize certain times are very busy, but that doesn't mean I'm going to accept cold food when I'm paying the prices they are charging. It's one thing when an order takes longer than expected, but it's unacceptable when your food arrives cold.

User's recommendation: I don't recommend using this service on weekends.

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ID
#3415696 Review #3415696 is a subjective opinion of poster.
Location
Delray Beach, Florida
New Reviewer

Horrible customer service!!

Longer waits & more expensive than Doordash or Grubhub!! Their answer to a restaurant *** is to resend the order with lots of exclamation marks. WTF???? Will never use again!!!!!!! Lots of exclamation marks since that's what they understand. F Delivery Dudes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Look Elsewhere.

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ID
#3392314 Review #3392314 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida
Service
Delivery Dudes Customer Care
Cons
  • Price
  • Price wait times wrong order
Loss
$40
Preferred solution
Full refund
New Reviewer

Delivery issue

Made notes order came hours later left on my landlord door step had to throw it out was no good paid good money for food whats the point of they do t read the notes I want a credit on my account
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ID
#2618140 Review #2618140 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer

Dissapointed

I've been a customer for about 4 years. And I've had several occasions where food delivery was extremely delayed; My last experience was a three-hour wait. I deleted the app and don't intend to order from them

User's recommendation: avoid if you have a limited window of time to receive your food.

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ID
#2500229 Review #2500229 is a subjective opinion of poster.
Preferred solution
never using their service again
New Reviewer

Poor service

Ordered Steak frites. Received steak. No frites.

User's recommendation: Ensure delivery person carefully reviews order prior to leaving restaurant.

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ID
#2256564 Review #2256564 is a subjective opinion of poster.
Location
Delray Beach, Florida
Preferred solution
Apology
New Reviewer

Poor customer service with certain employees

I order from them weekly and there are certain employees that make me feel as I am bothering them ! There is one man and I think he might be the owner with his attitude and one female as she might be his daughter! Remember who pays your bills as I could not get a hold of anyone tonight to order! Treat people Thhow you want to be treated just sayiing! The rest of your employees are great to people I promise I know the difference and I think I was cancelled out tonight please take care of your good employees as if it was not for them I would shut your ignorance down! I promise!
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1 comment
#1745621

“I’d shut your ignorance down.” Some fat black sitting on the couch all day ordering food. I can’t believe this is a real thing.

Yo Jamal, Sheniqua! Get up and learn to cool.

ID
#1548868 Review #1548868 is a subjective opinion of poster.
Location
Ponte Vedra, Florida
Service
Delivery Dudes Customer Care
Reason of review
Poor customer service

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