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Verified Reviewer
New Reviewer

Refund status

Original review updated by user Mar 18, 2022
I am owed a $5000+ refund for lost products that were to be returned to me from deliverr. More than one of the boxes were poorly packed and broke open, I lost 100+ products, after weeks of inventorying and creating individual invoices for each DSKU, they are refusing...
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ID
#3414659 Review #3414659 is a subjective opinion of poster.
Location
Decatur, Georgia
Pros
  • Fast chat support
Cons
  • Will not refund money to my card or bank account
  • No ability fro phone contact
  • Support cannot fix anything
Loss
$5000
Preferred solution
Full refund
New Reviewer

Failure to perform

The following is a complaint message sent to our account manager at Deliverr. WE did not receive a response. Tyler, We will be moving our accounts to another service as soon as possible: Tech support is incompetent, often referring problems to other team members who then fail to respond in a timely manner, if at all. Tech support response time is never prompt, sometimes taking 48 hours+ to respond that a response is coming. Deliverr has no method for personal contact, email only. This isnt enough in case of an emergency, and there does not appear to be any prioritization of support requests. Apparently customer support closes on the weekends. All businesses must deal with the problems of the Corona Virus, but Deliverr has demonstrated no ability to adapt or improve its support. We request you forward this information as far up the company ladder as possible. Deliverr is a company that is in over its head. SDS Worldwide/DARA, INC.

User's recommendation: Do not use.

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ID
#2093991 Review #2093991 is a subjective opinion of poster.
Cons
  • Incompetent customer support
  • No ability fro phone contact
  • Weekday only cutsomer support
Preferred solution
Let the company propose a solution