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Delcampe

Delcampe

delcampe.net
What is your customer experience with Delcampe?

Delcampe Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Delcampe has 2.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Good purchases available.
    Cons: Bad customer service, Bad transparancy and communication with their new platform cost, Delcampe support team does not protect buyers.

  • Recent recommendations regarding this business are as follows: "AVOID", "Test your PayPal method of payment. If it is not working then forget about Delcampe because they do not care about you.", "Look for a different platform or beware for the extra cost they charge", "no communication", "They refuse to answer messages online".

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Media from reviews

Delcampe - This platform introduced costs that are not transparant
Delcampe support Team violated buyers right.Delcampe support Team violated buyers right. - Image 2Delcampe support Team violated buyers right. - Image 3Delcampe support Team violated buyers right. - Image 4Delcampe support Team violated buyers right. - Image 5Delcampe support Team violated buyers right. - Image 6
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Resolved
Lance K Wno

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Verified Reviewer

Resolved: Out of Control Bureaucracy

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Updated by user Apr 30, 2025

Company fixed the issue and I have been provided with apology. Delcampe made the change to account information directly, that their software could not let me do myself. However, I will not know until another purchase if the solution has worked.

Original review Apr 15, 2025

Moved and so changed the billing address for my credit card, which I use all over the world. But in order to change the billing address on Delcampe, Delcampe expects me to upload my passport, birth certificate, driver's license, and proof of my residence.

They call this 'for security reasons.' But this intrusion, to say nothing of putting all my sensitive documents on the Internet in PDF format for them, is secure? Freaking crazy!

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Cons:
  • Lots of buyer fees
  • Overly bureaucratic
  • Unclear what shipping costs are

Preferred solution: change of requirements

User's recommendation: AVOID

Fred V Olq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This platform introduced costs that are not transparant

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Delcampe - This platform introduced costs that are not transparant
Contains 2 confidential files for company representatives

Delcampe shows the buying price with the shipping cost included but forgets to show an additional cost of 10% over the total of the transaction plus 30 cents per item. If you know where to look, you can find it, but it's not easy to see.

Plus, the date they started with this process was in April of this year on a seemingly random date of the month for me.

So, I discovered these extra costs because I was surprised by the total in regard to the items I wanted to buy. Poor communication and transparency for buyers.

View full review
Loss:
$30
Pros:
  • Good purchases available
Cons:
  • Bad transparancy and communication with their new platform cost

Preferred solution: Price reduction

User's recommendation: Look for a different platform or beware for the extra cost they charge

Anonymous
map-marker Oceanside, California

PayPal is not working

After using PayPal for years on Delcampe.net, I discover today that my PayPal payment method is not working on their website.

I tried to contact them and got a chat bot that was very unhelpful. Then they opened a pop up box which required me to pay for their help!

I refused. They offer no other way to get help with a technical problem such as a PayPal failure to complete payment to a seller.

I do not have hours of free time to waste on trying to figure out how to solve this problem within their website.

Responsible leadership should provide good customer service to help resolve major problems.

I am "virgils" on Delcampe.

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User's recommendation: Test your PayPal method of payment. If it is not working then forget about Delcampe because they do not care about you.

Laree Qwy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tessenderlo, Limburg Province

Doodsprentje.

Wie geeft jullie het recht een doodsprentje van mijn grootmoeder te verkopen? Het gaat over Josephina van Rooy ( Wed.

Daems )

Walter Daems.

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Anonymous
map-marker Schaarbeek, Brussels Capital

Ontevredenheid betalingsysteem

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Nieuw betalingssysteem op Delcampe.

Delcampe neemt het recht op om met uw eigen financiële betaling uit te voeren.

Om controle uit te voeren en kosten aan te rekenen werken ze met Mangopay. Ze hebben geen kritiek op het forum, ze antwoorden niet eens op uw vragen, ze hebben geen geluisterd oor.

Enkel Franstalige mededelingen, geen Nederlandse service en uitleg.

Bij afsluiting van uw account gekozen ze de tegoeden over te schrijven.

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Anonymous
map-marker Schaarbeek, Brussels Capital

Nieuw betalingsysteem

Nieuw betalingssysteem op Delcampe.

Delcampe ontneemt het recht om met uw eigen bankrekening te betalen.

Om controle uit te voeren en kosten aan te rekenen werken ze met Mangopay. Ze dulden geen kritiek op het forum, ze antwoorden niet eens op uw vragen, ze hebben geen luisterend oor.

Enkel Franstalige mededelingen, geen Nederlandse service en uitleg.

Bij afsluiting van uw account weigeren ze je tegoeden terug te storten.

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Resolved
TonFrankenFTCdesArts F

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Verified Reviewer

Resolved: Blokkering van mijn account zonder opggve reden

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Updated by user Nov 26, 2023

Company fixed the issue and I have been provided with apology. The granted me access to the website no more blocken account

Original review Nov 11, 2023

MIjn account geblokkerd en geen communicatie, waar zijn we nu mee bezig lieve mensen van Delcampe dit kost mij geld en U doet maar wat.

schandalig

graag overleg

Ton Franken

ftcdesHolland

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Preferred solution: access

User's recommendation: no communication

Jurij S Zsy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delcampe support Team violated buyers right.

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Contains 1 confidential file for company representatives

The reason of my feedback are actions of Delcampe Team. They don't protect rights of buyers at all.

If occurs a problem, they protect sellers but not buyers. So beware of this. You can lose your money, and your rights will be violated there by the Delcampe Support Team. I received damaged product from the seller.

And left zero feedback. I told that seller doesn't use cardboard and film for packaging. And this is the reason of damaging. I think other buyers should know and beware of this seller's packaging methods.

The seller left a revenge feedback for me. I opened a dispute asking to remove seller's feedback.

Delcampe Team removed the seller's feedback and my feedback as well. Despite that, my feedback was fair, honestly highlighting the situation.

View full review
Loss:
$22
Cons:
  • Delcampe support team does not protect buyers

Preferred solution: I would like my fair and honest feedback to be published.

User's recommendation: Totally NOT recommended

Anonymous
map-marker East Horsley, Surrey

Closed account

I cannot access my account. It has been closed by you.

You tell me that I may log in but then refuses to offer a change of nickname or password. This is extremely annoying as I have both bought and sold using your site.

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User's recommendation: They refuse to answer messages online

NONE N Gsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful Interactions

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Delcampe - Awful Interactions
Original review updated Dec 27, 2022

A few months back, I bid on some philatelic (stamp collecting) items with Musketeren. He sells on the philatelic platform "Delcampe." I won the item and proceeded to make the payment.

Wise requires the email address of the merchant (seller). I made a good faith effort to make a payment. Musketeren refused to give me his email address; so I couldn't make the payment. He escalated the situation to the point that I told him to cancel the sale.

If he didn't want to give me his password, I wouldn't be able to make the payment.

DONT DO BUSINESS WITH HIM. There are many other merchants on Delcampe

View full review
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don't buy from Musketeren

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Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider, talks about online shopping, safety when making online payments, and how not to get scammed when buying things online.

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Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

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