Delcampe
Delcampe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delcampe has 2.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good purchases available.
Cons: Bad customer service, Bad transparancy and communication with their new platform cost, Delcampe support team does not protect buyers.Recent recommendations regarding this business are as follows: "AVOID", "Test your PayPal method of payment. If it is not working then forget about Delcampe because they do not care about you.", "Look for a different platform or beware for the extra cost they charge", "no communication", "They refuse to answer messages online".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Delcampe has 2.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good purchases available.
Cons: Bad customer service, Bad transparancy and communication with their new platform cost, Delcampe support team does not protect buyers.Recent recommendations regarding this business are as follows: "AVOID", "Test your PayPal method of payment. If it is not working then forget about Delcampe because they do not care about you.", "Look for a different platform or beware for the extra cost they charge", "no communication", "They refuse to answer messages online".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Out of Control Bureaucracy
Company fixed the issue and I have been provided with apology. Delcampe made the change to account information directly, that their software could not let me do myself. However, I will not know until another purchase if the solution has worked.
Moved and so changed the billing address for my credit card, which I use all over the world. But in order to change the billing address on Delcampe, Delcampe expects me to upload my passport, birth certificate, driver's license, and proof of my residence.
They call this 'for security reasons.' But this intrusion, to say nothing of putting all my sensitive documents on the Internet in PDF format for them, is secure? Freaking crazy!
- Lots of buyer fees
- Overly bureaucratic
- Unclear what shipping costs are
Preferred solution: change of requirements
User's recommendation: AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis platform introduced costs that are not transparant
Delcampe shows the buying price with the shipping cost included but forgets to show an additional cost of 10% over the total of the transaction plus 30 cents per item. If you know where to look, you can find it, but it's not easy to see.
Plus, the date they started with this process was in April of this year on a seemingly random date of the month for me.
So, I discovered these extra costs because I was surprised by the total in regard to the items I wanted to buy. Poor communication and transparency for buyers.
- Good purchases available
- Bad transparancy and communication with their new platform cost
Preferred solution: Price reduction
User's recommendation: Look for a different platform or beware for the extra cost they charge
Oceanside, California
PayPal is not working
After using PayPal for years on Delcampe.net, I discover today that my PayPal payment method is not working on their website.
I tried to contact them and got a chat bot that was very unhelpful. Then they opened a pop up box which required me to pay for their help!
I refused. They offer no other way to get help with a technical problem such as a PayPal failure to complete payment to a seller.
I do not have hours of free time to waste on trying to figure out how to solve this problem within their website.
Responsible leadership should provide good customer service to help resolve major problems.
I am "virgils" on Delcampe.
User's recommendation: Test your PayPal method of payment. If it is not working then forget about Delcampe because they do not care about you.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tessenderlo, Limburg Province
Doodsprentje.
Wie geeft jullie het recht een doodsprentje van mijn grootmoeder te verkopen? Het gaat over Josephina van Rooy ( Wed.
Daems )
Walter Daems.
Schaarbeek, Brussels Capital
Ontevredenheid betalingsysteem
Nieuw betalingssysteem op Delcampe.
Delcampe neemt het recht op om met uw eigen financiële betaling uit te voeren.
Om controle uit te voeren en kosten aan te rekenen werken ze met Mangopay. Ze hebben geen kritiek op het forum, ze antwoorden niet eens op uw vragen, ze hebben geen geluisterd oor.
Enkel Franstalige mededelingen, geen Nederlandse service en uitleg.
Bij afsluiting van uw account gekozen ze de tegoeden over te schrijven.
Schaarbeek, Brussels Capital
Nieuw betalingsysteem
Nieuw betalingssysteem op Delcampe.
Delcampe ontneemt het recht om met uw eigen bankrekening te betalen.
Om controle uit te voeren en kosten aan te rekenen werken ze met Mangopay. Ze dulden geen kritiek op het forum, ze antwoorden niet eens op uw vragen, ze hebben geen luisterend oor.
Enkel Franstalige mededelingen, geen Nederlandse service en uitleg.
Bij afsluiting van uw account weigeren ze je tegoeden terug te storten.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Blokkering van mijn account zonder opggve reden
Company fixed the issue and I have been provided with apology. The granted me access to the website no more blocken account
MIjn account geblokkerd en geen communicatie, waar zijn we nu mee bezig lieve mensen van Delcampe dit kost mij geld en U doet maar wat.
schandalig
graag overleg
Ton Franken
ftcdesHolland
Preferred solution: access
User's recommendation: no communication
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelcampe support Team violated buyers right.
The reason of my feedback are actions of Delcampe Team. They don't protect rights of buyers at all.
If occurs a problem, they protect sellers but not buyers. So beware of this. You can lose your money, and your rights will be violated there by the Delcampe Support Team. I received damaged product from the seller.
And left zero feedback. I told that seller doesn't use cardboard and film for packaging. And this is the reason of damaging. I think other buyers should know and beware of this seller's packaging methods.
The seller left a revenge feedback for me. I opened a dispute asking to remove seller's feedback.
Delcampe Team removed the seller's feedback and my feedback as well. Despite that, my feedback was fair, honestly highlighting the situation.
- Delcampe support team does not protect buyers
Preferred solution: I would like my fair and honest feedback to be published.
User's recommendation: Totally NOT recommended
East Horsley, Surrey
Closed account
I cannot access my account. It has been closed by you.
You tell me that I may log in but then refuses to offer a change of nickname or password. This is extremely annoying as I have both bought and sold using your site.
User's recommendation: They refuse to answer messages online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful Interactions
A few months back, I bid on some philatelic (stamp collecting) items with Musketeren. He sells on the philatelic platform "Delcampe." I won the item and proceeded to make the payment.
Wise requires the email address of the merchant (seller). I made a good faith effort to make a payment. Musketeren refused to give me his email address; so I couldn't make the payment. He escalated the situation to the point that I told him to cancel the sale.
If he didn't want to give me his password, I wouldn't be able to make the payment.
DONT DO BUSINESS WITH HIM. There are many other merchants on Delcampe
- Bad customer service
Preferred solution: Apology
User's recommendation: Don't buy from Musketeren
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