New Reviewer

Very bad experience. Never again

I purchased two items from Delaware in November. They shipped to a wrong address in Europe, although they acknowledged the items are to be shipped to my address in Maryland. Item could not be delivered (wrong address) and was returned to them as confirmed by USPS but has not been forwarded to me. They made absolutely no effort to rectify their mistake. They do not answer the phone or return messages (probably blocked my number), they do not respond to e-mails. The issue has been pending for four months, and it is impossible to make contact with them. It seems I have lost my money and will never receive the items I purchased. I have been robbed of $ 3,000. Beware!.
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ID
#1231187 Review #1231187 is a subjective opinion of poster.
Cons
  • Refuse to communicate
  • Unresponsive attitude
  • Consumer services
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Deliver product or service ordered
New Reviewer

Potential fraud over returned item

Delaware Fine Art Auction agreed to take back a forged signed book I purchased back in Fall 2017. I returned it three months ago and they acknowledged receipt. I still have not had a refund and they refuse to reply to email or phone. I have sent at least ten emails and left two voice mails. I have the complete email trail from them in which they agree to refund and say they have received it back. We are talking about a $750 book which was authenticated as fraudulent by an expert after I took delivery. At best, this is appalling service. At worst this is fraud and I am considering legal action as they have both the book and my money.
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ID
#1203809 Review #1203809 is a subjective opinion of poster.
Cons
  • Handling of items very poor customer service
  • Unresponsive attitude
  • Non refund of returned item
Reason of review
Poor customer service
Loss
$699
Preferred solution
Full refund

Very poor

Delaware Fine Art Auction - Very poor
I would strongly that one avoid this company -very poor customer response, very poor handling of items shipped. Altogether, a less than professional organization. For example, look at the damage done to this piece I "won", a sketch done claimed to have been done by NC Wyeth. It was stuffed into a plastic document folder, resulting in seroius loss to the piece. Additionally, no provenance nor supporting paperwork was included. I contacted this agency immediately upon receipt; It took a month to get any response, and then the damage was blamed on the USPS. There appears to be little respect for the art items thay are selling and perhaps less repsect toward the individuals that buy them.
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ID
#1180760 Review #1180760 is a subjective opinion of poster.
Cons
  • Undelivered provenance information to me
  • Handling of items very poor customer service
  • Unresponsive attitude
Reason of review
Damaged or defective
Loss
$670
Preferred solution
Price reduction
New Reviewer

Fraudulent item